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February 2024 by Kristine Basset
The customer service was amazing. The truck was horrible. It smelled bad. It was hard to drive. The engine light was on and hold onto the steering wheel because the truck would turn left or right on its own. The steering wheel was stuck up most of the time driving it was horrible.
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December 2023 by Mimi love
Quick and easy rep was very friendly
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November 2023 by Dominique L.
Price is too high for this unit to be involving homeless people, bugs and roaches that have probably have eggs. On top of that I also saw a pigeon inside (weird) lol I will change my review when they eliminate all pests and bugs and homeless people that bring food inside
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November 2023 by Carla D'Errico
Greg was the nicest most patient person. With trying to help two people at the same time and a line behind that, he maintained a smile and calmness. His kindness made all the difference!Thank you Greg!!!
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October 2023 by Hugo GCh
When I arrived to pick up the rented truck at 6 am, I was surprised that U Haul had canceled my reservation for that day without any explanation or prior notice. Also, the U Haul App is terrible.
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September 2023 by Rahul Roy
Jen and Greg are the bomb! I didn't think I'd be writing a glowing review about a U-Haul, but here I am. Their shining personalities and helpfulness made the misery of packing for a move infinitely better.Hello from San Diego!
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July 2023 by Ben Kenawell
Staff are super friendly and willing to help however they can. They weren't bothered by all my questions, and answered them very professionally and promptly.Facility has good access hours (who needs in their storage unit at 1am anyway??) and is very clean. I rented a top locker unit and their moving stairs made it easy to access! Secure and stable. Easy recommendation!
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July 2023 by Rachael Consoli
Manny the manager was very professional and helpful.
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June 2023 by Keone Coleman
The manager was very professional and accommodating. Best service I've received in awhile. Manny helped me get my rental situated with no complications. Definitely a place I will go again if I need a uhaul!!
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May 2023 by Luis Orduz Lopez
Good place to rent any truck you need for your moving. Make sure you check and have with you all the accessories and extra items you rent or buy, because the customer service has some deficiencies.
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May 2023 by Carrie Kourkoumelis
Our experience with this Malden UHaul was first-rate. We've had many years of excellent experience with this UHaul location (124 Eastern Ave), all of it positive thanks to a staff that has always treated us with respect and helpfulness. Manager Manny Campos was this week's star for our family, a consummate professional and lovely human. He made sure the truck was well-maintained (we got the newest in his fleet that day) and fully supplied with the moving equipment we had ordered, all before we had arrived. Manny looked after every detail in our multiple reservations (truck and storage unit), going above and beyond in each case. He carefully showed our relative several units to make sure the correct one was chosen for him. He patiently explained all the contractual details and helped our relative feel secure in the transaction. We remain grateful to this Malden UHaul and to Manny for his thorough and kind professionalism.
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April 2023 by Carrie K.
Our experience with this Malden UHaul was first-rate. We've had many years of excellent experience with this UHaul location (124 Eastern Ave), all of it positive thanks to a staff that has always treated us with respect and helpfulness. Manager Manny Campos was this week's star for our family, a consummate professional and lovely human. He made sure the truck was well-maintained (we got the newest in his fleet that day) and fully supplied with the moving equipment we had ordered, all before we had arrived. Manny looked after every detail in our multiple reservations (truck and storage unit), going above and beyond in each case. He carefully showed our senior citizen relative several units to make sure the correct one was chosen for him. He patiently explained all the contractual details and helped our relative feel secure in the transaction. We remain grateful to this Malden UHaul and to Manny for his thorough and kind professionalism.
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August 2022 by Ezra Likely
We reserved a storage unit two weeks in advance (the earliest it would allow us), arrive with a truck full of furniture to unload, and were told the unit size we requested (4x10x10) was unavailable. We were offered a smaller unit (4x4x8) that was too small for any of the belongings we had, and were told to try and call around to find another, larger unit. The woman at the front desk did help by calling other U-Haul centers, only after we asked her to. Ultimately we had to leave our things at a friends house. Would have been great if staff reached out after we made our reservation two weeks before to warn us it was unavailable.
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June 2022 by Stephanie S.
I had the most absurd experience at this U-haul location (Eastern Ave - Malden,MA). I stored my items for years in two units spending almost $10,000 over the life of my rental. When I moved out there was so much damage to my items and took me almost a week to go through and assess the damages. They had rat traps in the unit prior to my move in so that should have tipped me off to the lack of cleanliness of this location. My items all had to be thrown away (couch, clothes, shoes etc. thousands of dollars of items). The Manager at this location said she would work with me personally to make sure I was compensated for all these damages after i sent pictures (of rats being infused to my storage items). She then ghosted me never to be heard from again and then when I called weeks later to follow up she screamed at me and told me never to call again and that it was my fault because we had food in our units...which is absolutely not true and she said she saw food in the dumpster. That alone makes absolutely no sense and why would i store food in a unit for years? Bizarre. Would not recommend and hoping to get a person in their customer service to assist me moving forward.
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February 2022 by Nilson Clarindo
The lady at the counter was lovely; she helped us with all we needed. I have never had such a great experience with U-Haul as that one. I will definitely choose theme again if I need a truck next time. Excellent service and great staff.
