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July 2024 by Betsy Fine
The Mansfield store is always very helpful and knowledgeable...Diego Jaime and Chris are terrific!
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July 2024 by Ben Godin
I had an issue with my phone and Chris, the store manager, was able to quickly diagnose the issue and get my phone back up and running. He was also able to help me with other questions about my account. Overall this was a great customer service experience. Thank you, Chris!
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July 2024 by Derek Bailey
Had been with Verizon for 25 years. Finally got tired with the upgrade process for existing customers, especially the cost. Stopped by the Mansfield AT&T store and process was so smooth. Transferred 4 lines and got 4 new phones at zero monthly cost. Add to that my monthly service bill is now $20 a month less then it was with Verizon. Highly recommended this AT&T location.
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July 2024 by larisa fisher
All team at the Mansfield AT&T store is wonderful! But my personal thanks are to Lois who helped me with my new phone and iPad. He was very helpful, very knowledgeable, and professional.
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June 2024 by Stephane Etienne
The staff is always polite and patient until they resolve the customers' issues.
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April 2024 by Emmett Burson
Chris was awesome! Helped us with everything we needed for an upgrade.
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March 2024 by Donald W.
Great place! Easy online appointment setting. George was a wiz , a couple minutes time and he had answered all of my questions and given me a life hack I had missed. I m very happy!
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March 2024 by Vanessa Mendes
Every time I come to the store, It’s been nothing but great customer service! Chris was super helpful & made sure I was getting myself the best deal possible! Thank you so much for all your help!
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March 2024 by Bill Ambrosino
Great service. Tessa and Brandi provided great customer service and handled our issue quickly.
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March 2024 by AARON KAUFMAN
Tessa was knowledgeable and professional I go to ATT because of her
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February 2024 by Patrick Madden
Love this place. Best people working.
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February 2024 by Allie Taylor
tess and brandi did amazing! very helpful and welcoming!!
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February 2024 by Jim T
This location is Great!!!! My whole family loves Kaylee!
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February 2024 by Ronald Ezekian
The Mansfield store is fantastic, and has helped me out with all sorts of issues. I myself am a former store employee of AT&T / Cingular (not the Mansfield store, however). Consequently, human nature would probably make me more likely to be critical of how things are done in the Mansfield store, versus how I used to do things 10-15 years ago!I can honestly say that this store is managed just as effectively as any AT&T store where I myself was employed. Chris L., the store manager, is a wealth of knowledge (such as when he helped me out with disabling the pesky "talk-back" feature which I had accidentally activated on my phone).Chris multitasks very effectively. He is always eyeing the front door of the store, to ensure that every customer be helped as quickly as possible in a very busy store. (He uses a sign-in sheet as a tool for this objective.) This "best practice" results in none of the customers feeling forgotten or overlooked, as far as I can tell!I recently had a tricky upgrade situation, wherein I chose a model of smartphone which was not right for my experience level (as I found out after 3 days of frustration). Chris made the "exchange policy" easy for me to understand; and I swapped phones with a minimum of "heartburn" or extra expense.The staff at the store seems to follow Chris's leadership practices in helping customers, too. Although I have not dealt with everybody at the store, Kaylee also seems ready to help out, even if the reason for my visit is merely a question and not necessarily a "revenue-producing" sale. (!)Thank you, Mansfield store!!
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February 2024 by susana a.
Diego was amazing and very helpful! So kind and professional. He helped me pick out the best phone option and saved me money doing a trade in/upgrade.
