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August 2023 by Bill L.
This CVS is the worst. Don't have your prescriptions sent to the pharmacy. Went to doctor appointment at 2:30 pm and was informed a prescription was being sent to Mansfield CVS. stopped by at 7:40 pm to fine prescription was still in Queue. Worse than that I had an over the counter health care produce prescribed by Dr an the shelves are bear. This place either need new management or fold!!!Not the first time. Had to wait 2 days for last prescription. Losers
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March 2023 by Kelly M.
I will never go to this pharmacy again. I've been a customer there since we moved here four years ago. Four years of dealing with terrible communication, waiting for scripts that should have been ready, nasty attitudes from pharmacy staff, and getting the window closed in my face for their lunch when waiting online for 20+ minutes... I waited in line at the drive through for 25 minutes today and pulled up at 130. Mind you I had come the day prior for this script and it wasn't ready even though we called for it several hours earlier. The girl told me they had been going to lunch at that time for a year and to go somewhere else if I didn't like it. Well finally, I am. That's not how you treat customers. I'm a nurse and would never treat a patient like that. Seems like they need basic customer service training and stop taking it out on their customers that they are short handed.
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December 2022 by Courtney McDonald
have you looked at the reviews? this store has some of the absolute worst customer service in the pharmacy I have ever seen! staff is so rude and condescending! no one answers the phones in a timely manner. I don't understand why these people work in customer service if they hate their jobs so much. I'm switching pharmacies after this last miserable interaction.
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September 2022 by Touring Townie
Lots of same day choices or you can order online and have it sent to your home.
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January 2022 by Aidan L.
It's open late which most places around here aren't. The manager is a massive dick. Massive.
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December 2021 by Ryan D.
This CVS is terrible. Always grossly understaffed. Long lines, broken machines, and rude staff.
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October 2021 by Beth C
Lots of same day choices or you can order online and have it sent to your home.
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October 2021 by Lawrence G.
This is the worst pharmacy I have ever had to deal with. The manager should be fired and replaced with someone that is competent. I am sick and tired of being put on hold for over a half an hour only to have to hang up because no one picked up the phone. What is the sense of being open 24 hours if no one picks up the phone. Also, I have pulled up to the drive in window, pushed the button, banged on the window only to have no one come to the window. The management and help here are pathetic. I look up the word "incompetent" in the dictionary and find a picture of the management and staff. I am going to change pharmacies from the imaginary one that I have now to a real one.
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September 2021 by Alana B.
Pharmacist refused to fill a prescription for me that was prescribed by my doctor for my illness. It was not a narcotic or a controlled substance. When I asked why they wouldn't, the pharmacist tech hung up? Called back to ask again and they said the pharmacist disagreed with my doctors choice of medicine. Since when is it their right to decide what medical care I seek and receive? That is between my doctor and I. I was sick to my stomach that I couldn't receive this medicine that has been life saving for so many people, including my Dad. After trying to ask more questions to figure out why this was, the intern hung up again. I did not swear or yell. Just merely asked why? I will never support this CVS or any other for that manner again. Corrupt corporation with inflated costs. This was the straw that broke the camels back. Wake up America!
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May 2021 by Haras D.
Pharmacy has super long waits at the drive thru and in the store. The pharmacist is super rude to her techs, which is a big turnoff. I will be filling my prescriptions elsewhere.
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January 2021 by Cora Ellies
A very unpleasant experience with the manager Eric today. No wonder this store gets a bad reputation. I only pointed out that the new self terminals do not accept the tap functions. I was rudely advised that the handwritten note stuck at the bottom corner "no apple pay" indicates that. Told Eric that I am not using apple pay, I am using my credit card and he pointed out sternly that it is all called Apple pay. Even if that were accurate, people would not make that connection, I And to be rude about it makes no sense for someone in the retail industry.
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November 2020 by James H.
I come here a lot for family prescriptions. Today I waited in line to then find out they inadvertently missed my insurance information. Customer service identified their mistake, so I waited for new packaging to print. After waiting for the new packaging they then put me in the back of the line I already waited through. No apology for my list time. I'm typing this while waiting. Not their best service day, but they are usually okay.
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August 2020 by Brandon K.
CVS always sends out incredible coupons to use, and if I'm nearby, why not use them. I am not a regular customer at CVS in Mansfield, and haven't been to this specific location before, but it was a fine store. I like the best of the best, all the time. Don't we all? And for some odd reason, most stores (including CVS) don't make all of there stores exactly equal, some larger, some smaller, some newer, some older, some better, some worse and the list goes on an on. CVS could be a store to go out of your way for, if I was unordinary, but sadly, the news here is that this location is just average and nothing better. This store is located on Chauncy Street in Mansfield, close to the "center" of town. The next business to the north of it is a Rite Aid, whose lot always looks bare. The store is average size, and has the normal departments in any CVS (grocery, health & beauty, greeting cards, household cleaning, electronics, health and beauty, medical, and more), and even a small section of seasonal stuff. The ExtraBucks machine works well, and besides having very little space in the checkout area of the store (that gets so wicked crowded!), I enjoy picking up a few things I need without having to go in to Walmart or Stop&Shop. Employees seemed friendly, and the lady at checkout was very cooperative with all of my coupons. 4 stars for CVS. Nothing special, but on the other hand, nothing wrong with this CVS. The best of the pharmacy saga in Mansfield.
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June 2020 by Tricia L.
I live in Mansfield and have lived here a good portion of my life. Needless to say I have been to almost every pharmacy in the surrounding area more than once, because of certain circumstances, convenience, & the direction I was going. All in all, I prefer this place over others. It's 24 hours, they always have what I need, and majority of the time the employees there are really knowledgeable, informative, very nice, understanding (especially during these times in the pandemic), polite, respectful, and not judgemental. This is a popular pharmacy and I have learned what times are the best for shorter wait times; longest was about 45 minutes but there was like 20 people in the pharmacy line and it was during rush hour just before dinner time. Also, I have never had an issue with my prescriptions. They always fill them correctly for me and my family. There was a few times over the years I have met rude employees but I only saw them once or twice and never saw them again. Over all, if you want a dependable pharmacy and don't mind waiting in line... this is a good pharmacy to go to.
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February 2020 by Amanda M.
The pharmacist was so rude with attitude I had to kill her with kindness and she finally realized herself and calmed down. Wait time keeps going up and up, letting me know just 'another ten minutes', and it's been 45. Don't recommend.