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May 2024 by Sean Muthian
The pharmacy has moved to an automated system where you no longer speak to a pharmacist but leave a message. The idea is that you will receive a call back from the pharmacy within a business day. So far, I have left 3 messages in a period of 10 days BUT HAVE NOT received a response. When informed, the front of the store said to keep trying. Clearly the system is NOT working. Can you please either get the system to work OR go back to the old model.
I am loyal to this pharmacy because the pharmacy staff is wonderful - I can’t say enough good things about Sherri and her team.
Please don’t let an ineffective system/process get in the way of patient care.
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April 2024 by Yomaris Pacheco
I went to returned a item and they told me since they remodeled the store and they shrink their inventory I need led to go to another store that carry the item. I don’t think was the case, they always have an excuse.
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February 2024 by Steph C.
We were visiting from out of town and my daughter urgently needed her migraine medication refilled. This pharmacy went above and beyond and called the prescribing pharmacy in California at 530 on a Sunday. They were so kind and helpful and came through during a crisis.
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January 2024 by Jared J
Barry deserves an award. 10/10
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January 2024 by Peter Lake
Excellent hard-working staff. Convenient. Great after holiday sales on seasonal items. It's the town's favorite drugstore.
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December 2023 by Aurelio D'Amico
A great staff, hard working and just very nice. I happened to come on an evening that was super busy and I could hear the pharmacist juggle calls between two doctors, the other two pharmacists were practically doing gymnastics in the tiny space behind the counter filling and ringing up prescriptions for people. Great job!
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November 2023 by Brian D.
They don't answer their phone. The recording Is not helpful. I f you want to talk to a live person you can't. I'm from out of state, visiting in Marblehead. The CVS on Atlantic Ave is as poor as the one in my area. I wish the WalMart were closer.
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November 2023 by Meret London-MacFadyen
I’ve had my prescriptions at 7 or 8 CVS locations now, since I’ve always needed medication and always moved around. I have never seen a CVS pharmacy like this one and I pray I never do again. I’ve only lived in Marblehead a few months, so it’s only been a few months I’ve been picking up prescriptions here, but I’m already transferring my prescriptions father away. I showed up for a vaccine appointment, they didn’t even have it. I had questions about my medication but guess what I can’t speak to the pharmacist because a certain employee neglects his training. I was a pharmacy tech at CVS myself, and I can’t imagine how even someone of older age can’t understand the duties, they are simple. This place is slower than the ancient POS systems CVS uses.
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October 2023 by Erica L.
For a pharmacy it easily gets five stars. Patient, communicative, compassionate. There is one pharmacy associate who has zero bedside manner but with five stars I am not here to back handedly compliment, merely pointing this out because even the staff member who can give off the energy that it's a chore they are still totally unproblematic as far as fulfilling the service goes. Frankly that is WAY more than I can say for the vast majority of every if not every medical service I am connected with in Massachusetts. So if the worst person on staff still fulfills their job role at the end of the day, that's a rare gem in local (possibly national?) healthcare!
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August 2023 by Angela D.
I have had so many problems with this location. It's is absolutely awful. The pharmacy staff especially one woman which I won't name is always rude to ever customer I have seen her with. She has been horrible to me when picking up my prescriptions. Only person that has ever told me my prescriptions are "on back order, but we will have it tomorrow" I asked the name of a medication she raised her eyebrows at me and yelled the name of it infront of my children. Gets aggravated every time I go in and pick up for myself and my two children because it's more work for her. Like if you don't like your job, DONT DO IT! I also had another experience with the front clerk, my son went in to buy a toy car with his own money and the man had a look of disgust when my son started pulling out his money. I tried to make it nice for my son and say to the man "he is paying with his money it will only be a minute" the man was very rude to my son and said "this is taking longer than it needs to" mind you my son was 5. I said can you have some patience or some compassion and said "I don't need to" I walked out of the store.
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August 2023 by Maureen. O’Day Hatch
Until now,I had never written a negative review, & I have written quite a few reviews in my time. Never have I met so many nasty//cranky employees iin one place,until I visit CVS in Marblehead, which is the town in which I live & love..Pleasant & helpful staff members can be counted on one hand.I did an errand for an elderly neighbor,& I dared to ask a question.,at which time I was“snapped at “” from Phamacy.!Thank u to the friendly & helpful workers at this establishment who make it all worth it! I hear these complaints from others.These are frequent occurrences . One should not take your bad mood out on the customers! Terrible thing!
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July 2023 by Bob Yoffe
The shelves are always EMPTY!
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July 2023 by Marilyn Prescott
Been getting asthma meds for almost2 yrs. Called in refill yesterday 3 days before need and told out of stock and won't have till maybe Wed - Holiday today. My body doesn't know it's a holiday, I need this medication to BREATHE. Store should have medications ordered on time for regular customers, or have delivered from other CVS stores (3 in just a few miles from Marblehead).
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June 2023 by Betsy S.
I went in to pick out a couple of cosmetics. I wanted to use the self check out machines (2) but they were busy. I went to the employee to check me out. Interestingly enough when it came to using my coupons (one had come in the mail to me that you could not transfer to your app), she asked me "what's this?". Sort of an odd question to ask if you are giving a CVS coupon to the clerk. And when I said I wanted to use all of my discounts, she also raised her eyebrows. Again, another reason why I like to use self check out! I got my eyebrow pencil and black mascara for the win however!
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May 2023 by valentine ze
Sometimes the alarm goes off all night long and no one changes it. The whole area around this store stays up all night. This is how health care is.
