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February 2024 by Janet Spurr
Love the staff and the owner great people that has helped my business grow
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January 2024 by Carolyne Brown
Excellent service !!! Great staff. Very helpful. Quick and efficient.
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July 2023 by Dreck W.
I have been using this place for everything imaginable for years. Very dependable, very organized and everyone has always been helpful and polite. When I see some of the bad reviews for places like this I always wonder about the people writing them and I would bet they are Uber annoying to deal with. Spending alot time in the area itself, I understand some mindsets are very that way.If you are new are new to mbh , take the bad things written here with a grain of salt and go experience this place for yourself...and welcome to mbh.
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March 2023 by Roland S.
I’d give the store a 4 as I had a manager question the items I was shipping one time and it was a bit of a peculiar/poor experience, but my two encounters with Ky were nothing less than fantastic! She graciously helped me package and sort multiple items to ship while simultaneously helping others cash out. I was in a rush to race back to work, not her problem, but she took the initiative to help me get my stuff shipped and back in time to start my workday. Great customer experience and very personable employee!
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November 2022 by Pedro Lourido
We had some items that we needed shipped. The system was down, the staff warned me. They also, gave me their number to call to see once the system was up. I called, they remembered me. We came over, they were so very helpful with ensuring our packages would get to me safely. They really made me feel as though we were a priority. Both are packages were shown to have great care and I suspect that a lot of that had to do with the two employees there on the 22nd of October. I would recommend them to anyone.
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July 2022 by Andris Pampe
Need notarized certified copy. Fast and exceptional service. Highly recommend this branch. Five stars from me
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April 2022 by Nikki Smith
They are always helpful and friendly to us. They are prompt with anything they do too.Not sure where allows the bad reviews are coming from but if you are new to the area, see for yourself and form your own opinion.
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July 2021 by Alex Bragin
The most unprofessional UPS branch I have seen by far. Lucking customer knowledge, skills, and friendliness. Taking my business elsewhere.
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June 2021 by Margaret Maxson
A huge thank you to Jake at the UPS store in Marblehead! I had just finisheda physical therapy appointment and mymuscles were “shot” making it difficult for me to write addresses on envelopesand certified mail slips. Great help forme !
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June 2021 by William Brown
Ups store. c
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March 2021 by Montecito98 ..
Not surprised to read mostly all negative reviews. The blonde woman who owns this place is rude...truly a nightmare ! Most of the males that work here are quite pleasant but takes one rotten apple to spoil the bunch !
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January 2021 by Justine Gambale
Arlyne the manager was very kind and helpful while notarizing my documents and took care to ensure they would be delivered overnight. The other staff were professional and handling a busy holiday rush very well. I was able to print a document, have it notarized, and sent overnight on short notice. Very grateful for their considerate service!
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January 2021 by Britt Roberts
Excellent customer service! Nice staff
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December 2020 by Jessica G.
Everytime I come to this UPS store, I leave upset. There is a woman that works there that has always been really impatient with me for no reason and just all around unfriendly. I feel like I'm imposing on her day and she's very bothered by me coming into return items, like it's some sort of inconvenience. I feel extremely rushed every time and spoken to in an awkward, rude manner and it's really unacceptable. She was rude to my children once and snapped at them when she could of kindly spoken to them for whatever reason she was irritated with them as well... For this reason, I've taken my business to the UPS in Swampscott where I am greeted nicely and not felt like I am doing something wrong. Customer service goes a really long way and if I was a manager at this store I'd be upset to know that an employee was driving customers away. I try not to take peoples attitudes personal, especially when I've done nothing wrong, but I avoid this location entirely because of this woman.
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December 2020 by Susan B.
I was treated very rudely. It's like they don't enjoy their jobs & take it out on the customers. I will be giving my business to another UPS store moving forward. This is my 2nd bad experience w/this location.
