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December 2023 by L Phelps
I went to this location recently and felt extremely uncomfortable inside this bank. There were a lot of side conversations happening and lines at a stand still while bank tellers were having conversations with their friends apparently. I felt so out of place and had a hard time trying to communicate with any employees here. Maybe the tellers should learn all their customers languages instead of just one language that all of us do not know. I now drive almost twelve miles out of my way because they made me feel so uncomfortable here at this location.
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December 2023 by Paulo Henrique Cunha
Extremely busy location with huge lines for the drive thru ATM. Terrible drive-thru and parking design.
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August 2023 by jose guevara
Bad customer's assistanceThey yes try to kick out you very faster.They not wanna try fix you problem.
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January 2023 by jon quinn
This Bank of America is small but usually not too crowded. There are 3 ATMs at this location: a drive-thru ATM, an outdoor ATM, and also an ATM inside.
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January 2023 by Ralyane Alves
Please, in your life never open a account on Bank of America
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October 2022 by Richele Miller
1 teller and 3 other employees walking around and telling each guest that walked in the door that they need to wait in the long line. Waited over 45 min to make a cash deposit. That poor solo teller was doing the best he could but was failed by his team/managers.
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September 2022 by Chad P
Very racist. No one would help me. I’m closing all my accounts there. This is ridiculous.
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July 2022 by Millie Milton
long wait times1 teller but 3 other agents doing very little but walking around.2 weeks later- closed without ANY signage, phone recording, or website notification~ NOTHING.poorly supported branch,many branches closing without notice or any updated information, anywhere!with all the ways to communicate to customers, this is completely unacceptable.
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July 2022 by Isabelle Leal
I’ve an account there and now that I’m having problem with a transaction and they do nothing for me. I called them so many times and they let me waiting.
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July 2020 by rickybeamin
Terrible location. Change hours without notifying anyone. Not even a sign on the door with new hours. As of recently its completely closed with nothing to let you know. Very disapppintwd with bofa. Would suggest anyone to go to a credit union where you will be treated better.
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April 2020 by Bruce Gorrie
Very poorly managed; this branch gives BOA a bad name. Manager needs customer service training. Only one teller, with five people on staff. Two chit/chatting and trying to look busy, two working the desk and 5 people in line waiting. Some of the people are excellent employees too because I know them from the old Northborough branch which was properly managed.
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September 2019 by J B III
It is lunchtime on a Friday, 6 staff on, only one is a teller. 4 are sitting at their desks while 4 people stand waiting for the one teller. Customer with teller needed additional assistance. I asked if someone could help out, was told "the teller will help you." terrible service.
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August 2019 by Stacie Noreika
Terrible experience here.
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May 2019 by Tom C
1 customer service person, a line of people and 4 lanes closed! Don't come here on lunch break you will be late for work.
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January 2019 by Miss RJL
ATM ate my cash recently, $840 to be exact! Need to update ATM’s ASAP! They are old/outdated, take forever to do a simple deposit!
