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March 2024 by Scott L.
The staff was accommodating - place was clean / breakfast staff was great - I'm there about every weekend when I work at the sports center in Marlborough .. it's my hotel of choice in the area
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February 2024 by Chris Karavoulias (BostonGreekGeek)
The toilet was faulty internally and I came back to the room several times and it was running and had to open the top part to close the flap so it can refill water. I knew what was required, but sure others would not and not be able to flush. Plus I saw someone have trouble with their door lock and complained about it Thursday and then Sunday when I was checking out he was at the front desk to say he wasn't happy that this issue was not addressed. I've been coming to this convention for years and stay at your hotel due to the convenience and the only thing I've seen improve is the handicap parking which years ago my friend had his disabled vehicle towed because they didn't have proper handicap spaces for him to park and told him to park somewhere where you towed him later. Also the elevators are extremely slow. I have stayed at several hotels over the years because I travel for business and some multiple times. I would rank yours probably towards the bottom. I can only think of one other place I stayed that was worse.. and it was insanely cheap.. So at least it had that. This place is not a cheap stay. This place has to spend some money for renovations and maintenance because they will start losing money eventually.Nearby activities: I was there for a convention so it was convenient to stay at the hotel.
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February 2024 by Z A
Pool - The pool water was cloudy and a few days later my daughter got sick. The water was freezing cold, and when I mentioned this to the front desk staff, they seem confused and did not know what to do. I asked if they could contact maintenance but they didn’t. The surface around the pool was slippery with chipping, paint and holes. One child with me fell and skinned her knee.Guests- At the pool were incredibly rude. They were smoking pot right in front of the other children which made the entire pool area stink.I was too horrified to even use the room so we left after using the pool.
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February 2024 by S V
Front receptionist Teena was very rude to us ,Very disappointed! Also gentlemen too very rude .
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February 2024 by Christopher Evans
Was there for the fishing Expo highly recommended
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February 2024 by john Maher
If I had the ability to give them a 0 star review I would. The hotel is dated, dirty, and most of the staff are incompetent and rude. I witnessed a woman screaming at a employee for putting the wrong water in a cooler and this was in the middle of a large function. The check in process was slow and rooms were not ready when some of our customers checked in at 5pm. They should tear down this hotel and let the employees work at the RMV where they would fit right in.
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February 2024 by David Proko
Very Friendly, Very clean, Very helpful, then I went Down for the continental Breakfast and OMG Super Good lots of choices and restaurant Manager and staff was Amazing you can tell she takes pride in her job . Food was plentiful and taste great. Thank you so much for a great weekend as I was one of the Vendor staff fir the New England Fishing Expo so I was there for the weekend and will return for sure. Sincerely David Prokopowich ?Safety: Just great loved how there was no issues all weekend.Food & drinks: Again Breakfast was awesome and the restaurant was amazing and the manager and staff was super awesome everyone at the fishing expo was talking about the Breakfast provided and the staff.Noteworthy details: Front desk Very knowledgeable and friendly and helpful.
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February 2024 by Jeannette Jimenez
DO NOT STAY AT THIS HOTEL. It is housing illegal immigrants who have no regard for their surroundings. They smoke pot, lie around in the lobby, and eat up all the food in the breakfast area. They smoke marijuana in the common areas and leave trash all over the place.During our stay, most of the elevators and ice machines were broken. We struggled to check in and had to hunt down the front desk attendant upon arrival. When we left two days later since there was nowhere else to stay, we waved goodbye to the social workers lining the lobby walls handing out free items and services using my tax dollars.As I close the review, let me add the Best Western Mission Statement. “Deliver trusted guest experiences, drive hotel success, and foster a caring inclusive culture that respects the environment. BWH Hotels believes that ethical business practices are critical to building the trust and loyalty that lead to lasting success.”.Can someone please tell me how this compares to our experience? We requested a full refund and all we got from the general manager was an apology email. BUYER BEWARE!!Safety: Not safe.
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February 2024 by John Pisapia
How dare you rent out the hotel to a youth organization when you have migrants & homeless living thereShame on you!!
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February 2024 by Keith McCormack
This place is a dump. Housing illegal aliens who litter the hallways with trash and harrass paying customers and they do NOTHING about it.
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February 2024 by michael mcmahon
Bedbugs, no staff, dirty
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February 2024 by Joe Meyer
Stay far, far away. The place is falling apart. The rooms are filthy, the rooms are leaking. The management is incompetent or crooked, they will find ways to over charge and then not respond.
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February 2024 by Knk Knk
The pictures online look nicer than the hotel rooms in person. The building seems to be older and they did upgrade some things but not a lot. The doors seem old, the elevators sound and look very old. The food area in the morning was dirty numerous times with food all over the floor and it wasn’t due to others that day bc I was always there first. And I know they can’t control what ppl do in the hotel but the smell of pot was so strong on my floor. It was like that most days and I would have hoped the staff would find the person and ask them to stop. I don’t care if someone smokes,just go outside. The staff was all nice though.
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February 2024 by Alejandro Angeles
Excellent
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February 2024 by Jeannette J.
DO NOT STAY AT THIS HOTEL. It is a refugee center. Here's a list of the additional amenities we received after spending over three hundred dollars on a two night stay. - A Haitian family smoking Marijuana in front of the building and in front of their two kids while my husband was unpacking our bags on the driveway. - Several migrants sleeping in the lobby. - No one at the front desk to check us in. We had to use the lobby wall phone to get help. It arrived twenty minutes later with an explanation that she was there by herself to do it all and she couldn't be in two places at once. - Several broken elevators. - 5th floor full of large amounts of trash thrown all over the hallway. - Smell of Marijuana and incense throughout 5th floor. - Broken ice machines throughout several floors. - Eaten fruit left on elevator floors. - Kids running and screaming through the hallways. - Barely any food left out for breakfast yet migrants scooping up food in plastic containers and stuffing their backpacks. - Social workers sitting in lobby area providing services to illegal Immigrants. We wrote to the general manager and requested a complete refund/points. All we got was an apology email and no refund. We have since reported the incident to their corporate office after reading their mission statement..."Best Western is dedicated to providing you with the best possible travel experience. We operate in an industry built on trust and guest satisfaction. " REALLY? Then what happen here?
