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May 2022 by Ralph A.
It was our first time there as we changed Vets and couldn't have been happier. They were caring, friendly, knowledgeable and kind. From the first phone to talk about switching to them to being there yesterday. Everything was organized and they couldn't have been more welcoming. I know our dogs are in great hands. Highly recommend them.
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November 2021 by Shugabee G.
This place is EXTREMELY RACIST and lack customer service! After arriving about 30mins late for an appointment I originally made and kept calling to inform them of my tardiness they still advised me to come. Only to get there to be told I missed NY appointment and would need to reschedule. So as a courtesy I PAID which they HADN'T ISSUE WITH TAKING MY FUNDS EARLY as my deposit and reschedule for another month out just for the consultation. Ok, NP! However, when the date approached I NEVER RECEIVED A REMINDER OR EMAIL . Nothing then I call the next day leave a message, no call back! Then 2 weeks later I call again to reschedule and spoke to the woman Pam who had just been working there about a week be so rude and condescending that when I asked to speak to her supervisor she never even bother to say plz hold...she just handed the phone over to another woman who claimed to be the manager named DEBBIE! WHAT A JOKE!!!! She was not only combative over the phone but the lack of professionalism was out of this world. I am advising those of color DO NOT GO HERE!!! I have been to a couple of Vet clinics and as stress as they can be I imagine for staff, they've never spoken or treated customers like this. I would've at least appreciated an apology for thie lack of notifications or perhaps offer me my refund or reschedule but she could care less by saying there's no one above her and "I would have to deal with it"! That's absurd. DO NOT DO BUSINESS HERE!!!
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October 2020 by Karen H Veale
We've brought our cats here for 10 years and have been pleased with their care and advice. Their 2020 safety procedures are sensible, too.
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October 2020 by Bob Cline
we have been with them for over fifteen years for regular check-ups all the way to serious injuries. compassion has been so good to us and our furry family members
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July 2020 by Lauren p.
I've only used them for two years for my newest dog. I took my previous dogs to different vets. Since my dog is still young I haven't had too many issues that required special visits other than annual physicals, however when I have needed them for anything it's always easy to get an appt. Yes, it's expensive but all vets can be. That's where pet insurance comes in, if you want to spend the $ to save the $. Also, I believe they have a senior discount but you'd have to ask. The last call I made was when I attempted to trim my dog's nails at home one Saturday and could not get one to stop bleeding. They said come on down, showed my how to use this little styptic thingy, gave it to me and said "no charge". That was great service
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February 2020 by Lilly Greene
The BEST around. They made Princess's crossing over the rainbow bridge easier on me and my mother. Princess was at least 20 years old. Dr. Patil has always been great, and when he was not there this past week for her passing, the other staff did an AMAZING JOB. They even sent us a single rose with condolences in regards to Princess's passing.
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January 2020 by Anne Testoni
Great staff, knowledgeable veterinarians.
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November 2019 by Shelly Nahkala-Brown
They have a wonderful and caring staff.
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January 2019 by Alyssa C.
I am always very happy with the care I receive here. I have 3 cats and a dog (high maintenance if I might add) and compassion always makes it easy to deal with all situations. I'm glad to have met the staff here as they always do a wonderful job.
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April 2018 by Christina L.
Having gone to Compassion Vet since my childhood dog 20 years ago, I have always felt comfortable approaching their doors with any animal I brought in. Their location was convenient and they always took my phone calls and scheduled me in when needed. The staff has always been somewhat cordial and my current dogs picture as a baby has been on the wall for 4 years now. It is important to find a vet that you trust since having an animal is a lot different than children- they cannot speak and tell us just how crappy they are feeling. My past two experiences with them have been very unfortunate and I came to a very upsetting point where I was forced to say enough was enough. Every business makes mistakes and it is unfair for a consumer to judge off one experience. Now, when that mistake has now repeated itself with zero empathy or compassion (ironic is it ) I have to do something, don't I? I have the obligation as the owner of my pet to stand up and be her advocate for her well being - as well as make you all aware of what they are doing. I go there often to get my dogs nails trimmed, glands expressed and get heart guard treats almost every month because I enjoy the trip. Out of these visits that require whoever is working with me at that moment to open my file to collect money for these services, must see what is going on with my dog. Yet, they have failed to inform me that my dogs vaccinations have now been missed *TWICE*. The first time was I thought minor where her heart guard testing was overdue and they couldn't give me my heart guard that month without doing it. They also mentioned she should not have received it last month either since she was that overdue, yet no one informed me (like I mentioned I am there every month) So I had to leave and make an emergency appointment so she could get the treat on time. I was frustrated but knew that this mistake was a fluke since it has never happened before. Now, the second time I had a scare with a tick encounter and realized this could get dangerous the way they are handling things. I foolishly did not Flea and Tick my dog in time and I was scared from the potential harm the tick I pulled off her could do. I knew she was Lyme vaccinated and with the shred of hope I had left, prayed this would be enough protection. As I called them to ask their advice, what to do, how to handle it, they checked my file to help answer my questions. They then uttered something that immediately made the hairs on the back of my neck stand up ... "Your dog has been out of date of her Lyme vaccination since November" (it is now April). As I mentioned .. I am there almost every month for SOMETHING. The same file they check every time I am there has just now appeared that she is overdue AGAIN for something? Any time within these past 5 months NOONE COULD TELL ME THIS?! The heart guard incident just happened a month ago, there was no way for them to also inform me about the Lyme vaccination? Sitting here kicking myself "why didn't I ask about her Lyme vaccination". I then remembered that their exact job is just that - to protect and inform me when my animals need treatment, just like a doctor does, and they failed. At this point - in tears - I expressed how disappointed I was and they offered to give me a weeks' worth of antibiotics to help ease my worries and for their oversight. I was still upset but appreciated that they tried to help the situation. Unfortunately, when going to pick up the medication, they asked me to hand over the money for it and that was my last straw. Immediately called another vet to transfer her records and once the secretary at Compassion did the task - he merely asked me to leave the office so he could delete me out of the system permanently. From the years I have been going there, me and my dog have never felt so worthless - like we didn't matter. If you want to be sure your animal's vaccinations are taken care of so you do not have to worry about them all the ti
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November 2017 by Justine G.
Dr. Wilson and the staff are wonderful. They were kind enough to squeeze me in on a busy Saturday for a follow-up concern about my cat. I also appreciate that a staff member is usually there a little before 8:00 am. I will definitely continue with them for all future pet care :)
