-
October 2023 by Judith Penzone
I would not recommend Design Center West in Northborough. I am very dissatisfied with the work that was performed installing my new kitchen tile floor. There are some ridges between the tiles, some of the tiles are higher and/or lower than the edge of adjacent tile. There is lippage on many tiles. One tile is not glued down enough, it can be pushed down. One tile that had a 3 inch cut line in it, was replaced and put in with double sided tape. Not even glued in. I had to call my handyman over to see if he would be able to correct these issues. I am still cleaning glue off some of the tiles, this was a sloppy, unprofessional job.
-
October 2023 by Jared Moskowitz
I hired DCW for a full kitchen renovation, which came out BEAUTIFULLY. With such a large project, communication is crucial; Jeremy truly was a pleasure to work with and always made us feel like his top priority. Prices were reasonable and the job got done much quicker than expected.
-
June 2023 by Mobi Vega (Tech)
They have great vanity options for my budget!
-
June 2023 by Alexandra florez
Great showroom, lots of tile and floor options! I love the design they cane up with!
-
June 2023 by Dominic Agostino
This is a review in progress. For the past several months DCW has provided us with design services for our new kitchen, bathroom, fireplace and flooring. Jeremy and Ofelia are great to work with and Ofelia really gets what we like. It is refreshing to work with folks that understand what you are all about.
-
April 2023 by Donna Higgins
I am so impressed with the service, commitment and dedication to the client experience at Design Center West! One stop shop….from beginning to end! My kitchen and half bath counters, backsplash and sink were orchestrated perfectly from choosing materials to plumbing to installing to finished product. I also wanted my kitchen walls painted to top off the updates and DCW got it done within 2 days of quoting. I will most definitely use DCW for all my home projects going forward! Everyone was exceptionally nice and delightful to work with. Huge thumbs up!! ????
-
April 2023 by Karen Sutherland
Very personable and professional. Lots of ideas and choices. The cabinetry and floors they did for us is stunning.
-
December 2022 by Amy Story
We are very pleased with our selection and so happy to have received our sectional before the holidays. This is our second experience with Design Center West and both have been extremely positive. The suggestions our designer made were so helpful and she went out of her way to obtain the leather we were most interested in. We will continue to turn to DCW in the future, as they deliver a quality product, in a timely manner, with total professionalism. Highly recommend!
-
February 2022 by Scott N.
Really, really happy with the partnership, creativity, and execution in the early stages of our remodel. Robin, Jeremy, Ofelia - and everyone we've interacted with has been professional, informative, and engaging! Looking forward to sharing pictures once the construction kicks off in March!
-
November 2021 by Coinnoisseur
Amazing customer service
-
July 2021 by Anne J.
I first worked with Robin in 2017 when I bought a new home that she had done the interior design for. I needed to furnish the home as well as figure out the window dressings etc. Robin is a delight to work with. She has a great designer eye and doesn't compromise on quality but at fair prices. She is also fun and responsive and always makes time to connect and follow up to ensure a positive experience. When I had issues with couple of items which is not unusual when getting a lot of furniture, Robin followed through to ensure the damaged items were quick replaced with minimal fuss. I have just moved to NJ and Robin is helping me with the interior design in my new home. Highly recommend Robin and Design Center West.
-
April 2021 by Bridget C.
I was referred to Robin and Design Center West by Lazar Industries, a higher-end furniture company that doesn't sell directly to the public. They told me that I would love Robin, and they were right! Robin helped me to work through the process of selecting my Lazar sofa, chaise and love-seat, selecting the UltraSuede fabric, etc. Robin was hands-on and made the process easy, and much faster than it would have been if she didn't have her relationship with Lazar to get the custom furniture expedited. Our next project was getting Hunter Douglas shades for the house. Robin came to the house to measure the windows, in spite of the fact that she is too busy and has much bigger fish to fry. Again, the process was easy and the shades came much sooner than they would have if Robin didn't have her HD contacts. I can also say with 100% certainty that my cost was much less than it would have been if I had gone directly myself to any other shade/blind manufacturer. Now we are on to the next project--a Lazar chair. Lots involved--choosing fabric, etc. Robin and her team spent a lot of time with me on the chair project when they are busy, busy with big kitchen, bathroom and home renovation projects, which are much more lucrative than my chair. But they still made time for me and my chair! Through my projects, I have made life-long friends with Robin and her team at Design Center West. I lucked out!
-
April 2021 by Maureen H.
4/21/21 Update. Friends, I'm afraid Design Center West continues to behave in bad faith and will do anything to hurt an unhappy client. I am proceeding with a lawsuit, and in response this sleaze outfit submitted false evidence and perjured testimony to Westboro District Court in another effort to intimidate and/or thwart my lawsuit to be reimbursed the $25,000 it stole from me. As you listen to this frankly unsettling clip, understand that it is not my voice as Robin Boyce alleges. The voice is actually that of Robin Boyce doing a very bad impersonation of my voice. All you need to do is call her for proof. I can't fathom this level of hateful derangement, but I submit as a strong warning NOT to hire Design Center West under any circumstances. You will be as sorry as I am to have hired this den of thieves and liars.MH
-
February 2021 by Karina Brown
We recently got the Robyn Boyce bedding sheets and they are great! So light and soft, they feel amazing. Highly recommended!
-
February 2021 by H S.
I recently had a kitchen renovation done at my home and I can't say enough how amazing Robin and her entire staff were! They were part of making a long-standing dream of mine become a reality in finally getting to redo my 1950s kitchen. They made every step of the process smooth and extremely mindful of our living situation while the project took place! I definitely needed guidance and opinions and they never rushed me through the process took the time to go through everything with me and their expertise in all the areas from design to construction to personal touch as was outstanding!!! I definitely have many questions before after and during this remodel and I was always given the time I needed, never felt rushed and always more than happy to answer my questions and give me the advice in guidance I needed! I can't say enough about Robin and everyone at the shop I am beyond thrilled with the final results and have a beautiful kitchen I have always wanted! I wouldn't have wanted to do this with any other company or people! Professional accommodating knowledgeable and such a pleasure to work with, wouldn't change a thing beginning to end!
