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July 2023 by P4higgins
Been shopping for all my outdoors needs here for years. Steve the branch manager is very knowledgeable and very approachable. I would recommend to anyone looking to gear up!!
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July 2023 by Dave Libby
Good store, had what we were looking for. Staff was friendly and attentive. Will definitely shop at the Marlborough location again.
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June 2023 by Dan Costello
Very friendly and knowledgeable staff!
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January 2023 by Chris S.
Friendly staff, attentive without being annoying.
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March 2022 by Evan L.
I had a great experience at EMS today. I was searching for a backpack and found the sales person extremely helpful and knowledgeable. I would highly recommend EMS!
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February 2022 by Bradford Gauthier
I was a day away from a huge adventure trip to Colorado last week and realized last-minute that there were a few key items I was missing. I took a ride up to this EMS and they had every odd and end that I needed. The staff were helpful and friendly as always, trading snowboarding stories and helping me to find the gear. I walked out completely prepared for my trip.
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December 2021 by Craig P.
At one time this company had credibility as a supplier of clothing and gear for serious hikers and outdoor enthusiasts . In 2017 Sports Direct a British company completes takeover of Eastern Mountain Sports, and Bob's Stores. They may have a few recognizable brand names on the shelves but it's not a real outdoors store anymore as I found out on a recent trip to buy clothing many of the styles were last years and the staff especially the night manager seemed confused when asked about a pair of Keen hiking boots sizing . I was also curious as to why I was told if I paid in cash I would receive 20% off ? Which seemed really odd . Perhaps the internet was down and the card machine didn't work or they were running some kind of scam ? . Either way I won't shop there anymore . I would recommend REI in Framingham a real outfitter .
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December 2021 by Micaela Quill
Helpful, friendly staff whenever I go in!
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October 2021 by Kyle Leandres
Selection is pretty good
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September 2021 by Debbie Sheetz
My husband had a backpack put aside so he could try it out in the store before buying it. That worked great. However, we received virtually no assistance in fitting the pack to him or in identifying other pack candidates while we were in the store. There were very few customers in the store during our visit.
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July 2021 by Eric W
Went here and got a new pair of boots today. Store was nice and clean. Employees are friendly and helpful! *J* (name withheld for privacy) was very helpful in helping me find a good pair that fits well. Will definitely stop back whenever I am in the need of more outdoor gear!
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September 2020 by Edgar Nieves
Nice place. Couldn't get any equipment for work but, they have a lot of stuff. Hiking and Camping is pretty much it.
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July 2020 by Sarah Deal
Helpful staff, decent selection, acceptable prices.
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June 2019 by Kerri S.
After having been to five stores looking for hiking boots, I have finally found my pair frustration free thanks to Britt! He was so helpful and knowledgeable and instead of leaving me to browse cluelessly he brought out pairs he thought would work for my mostly flat feet that were prone to pronation, and I also have a sensitive Achilles' tendon, which made finding mid level hiking boots super difficult to find. He also showed me a way to tie my boots to lock my heels down to make them more comfortable. Nowhere else have I gotten the attention that he offered and I really appreciated it! I never felt rushed even when I went back and forth between two pairs that were just different sizes for about 20 minutes. I will be back here again to pick up more gear for upcoming trips. I just wish the return policy would let you return products that just didn't work for you like REI within a year, but the customer service here trumps far above that and I'd rather take my business here. They have a great selection of women's boots and trekkers which can be difficult to find. Also here is the picture of how he tied the shoes in case anyone is wondering! After you do the knot and loops just continue leaving them like you normally would
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April 2019 by Len Suprise
Quality gear, decent prices, staff who are very helpful and pleasant.