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February 2024 by Krod 5484
They were in the process of doing markups and markdowns on hats so I had to pay a bit more for what I wanted, the employee who took care of me was unprofessional.
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July 2023 by Prolific Truth
Place should be closed down! It is NEVER OPEN , phone is never answered it’s really disappointing that the Solomon pond mall allows this type of customer service and establishment to exist it will bring lots of negative reviews from many others and shopping will cease to slow down overall as a whole if this is the level of professionalism accepted here. SHAME SHAME SHAME! DO BETTER
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April 2023 by The Strength House Gym
Store is continually not open when advertised - I was relying on them to pick up embroidered hats - showed up when told to get them and the store is closed even though it’s listed as open during this day and time frame
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March 2023 by Albert Recinos
I’ve came here 3x and it’s always closed and times it’s supposed to be open! Says they close at 8pm I’m here 7pm and they are closed an hour before hand…
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January 2023 by John Yanczewski
I'm a hat guy but this place really is a money grab. the hats are so overpriced it's crazy. For me they just never have the styles I like or want. I can't buy something I don't like especially the ones they make now. it's a good place but I wouldn't go out of my way.
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December 2022 by Philip Corriveau
Says there open at 11am. I've been waiting for someone to show up. Is the store closed permanently?
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October 2021 by Matt malm555
Great service!! Highly recommend this location! The manager is awesome!
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January 2021 by Daniel Kendall
Need more white fitted hats but always my go to
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September 2020 by Nick F
Went in today to purchase a hat, and Trevor was amazing to work with. He helped me throughout the whole process, and made my hat buying experience the best I’ve had in years. Highly recommend.
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July 2020 by Leonardo Martins Jr
Had all my favorite hats
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January 2020 by Moniz Mike
This Lids at the Marlborough Mall is one of a kind I had an incident with a hat that my grandmother gave me she's 90 years old in Portuguese and has no clue what she had purchase me she bought me a $50 fitted Patriots 59fifty fitted hat the Throwback logo from this year... since Christmas it's been my latest obsession to wear it I'm very proud and how nice it looked I'm a Mentos from my grandmother she doesn't have much time to live so I called the lids in Marlborough Mall and this awesome manager said that there is no problems bring the Hat in I'll see what I can do he was like an angel from heaven he was able to replace my hat for me at no charge and make my day impossible year and I'm now able to keep a Memento for my grandmother so Lids manager whoever you are since Christmas it's been my latest obsession to wear it and very proud I'm how nice it looked I momento for my grandmother she doesn't have much time to live so I called the lids in Marlborough Mall and this awesome manager said that there is no problems bring the hat in I'll see what I can do he was like an angel from heaven he was able to replace my hat for me at no charge and make my day and possible year and I'm now able to keep a momento for my grandmother so Lids manager whoever you are and your awesome and anyone and everybody should go to lids and buy two hats the second one's half off and they have the best selection again thanks Lids manager be there on payday to get two more!!!
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June 2019 by Gatescaper
The one at Solomon Pond was great. Helpful staff! The one at the Auburn Mall needs staff that aren't racist towards white people.
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June 2019 by agro Walsh
They are wonderful people,great customer service. And if they don't have it in stock they usually try to help out and try to figure out a resolution
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May 2019 by Janice Johnson
Great place to find that special hat you're looking to purchase
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March 2019 by Fatti Smurf
Pricey