-
December 2023 by Ansh Bhammar
Cash management team is absolutely stellar in resolving an issues that may arise in a prompt fashion. Customer service is honestly some of the best I have ever experienced at a bank. To top of it all off, their virtual bank is undoubtedly the most convenient banking solution to have requests addressed right on the spot without having to go visit in person. Would highly recommend banking with these folks - they know what they are doing and make your life so much easier, especially if you are in a regulated space like the cannabis industry.
-
September 2023 by Joan Sherman
Great Customer ServiceAlways Friendly and very willing to help with any issues.It is a pleasure to visit my local bank and know that I am being taken care of with all my financial needs.
-
September 2023 by Hannah Mulford Rose
Our mortgage was sold to Main Street Bank and it has been a bumpy process. We had to ask special permission to be able to wire the funds monthly, and they set up transfers without telling us, causing us to pay twice. Their client communication needs significant improvement.
-
September 2023 by Beth Persons
Main Street Bank has been a loyal supporter of my community choir, Assabet Valley Mastersingers and we really appreciate their help in raising the money we need to continue to bring quality musical performances to the Central Massachusetts area. Thank you, Main Street Bank!
-
September 2023 by jessica filz
Always there to help in a professional and polite way with any need you have. Glad to be a member of Main Street Bank!
-
June 2023 by Ann-Marie Mulvey
I went into a branch I rarely use, but a few minutes into my visit, I felt as welcome as I do at my regular branch. Navdeep Kaur was fantastic and she helped me with more than just a simple cashing check, she was able to look into my account and help me with something that I had been putting off. She was able to explain the difference between Kasasa and Neighborhood Check. She was delightful and helpful.
-
June 2023 by Judy H.
Nathan R. on video connect was extremely patient, knowledgeable, and helpful in guiding me to set up myon-line account! Many thanks, Nathan!
-
June 2023 by Miten Patel
Online Banking and Online help has been Fantastic at Main Street Bank.Jenn you have been a star for us during our new account opening to fully operational experience ??Thank you
-
May 2023 by Neil Kunycky
Just had an amazing experience with the bank and especially Phil Dombrowski who guided us through the Mass Save heat loan process. Our request was turned around in 3 days! Phil was cordial , prepared, professional and responsive. 2nd loan experience with Main Street Bank. Outstanding. Thank you Team MSB!
-
April 2023 by Anne Ferguson
As the President/Executive Director of IridESSENCE Community Health Collaborative, I share our Board's gratitude to Main Street Bank for believing in our mission to "create and promote evidence-based, educational, and experiential community wellness programs that are accessible and affordable" by becoming an annual donor! Banking with Main Street Bank has been an easy and friendly experience...they have been available to provide individual attention and answer any questions for us.
-
February 2023 by Irina Kurd
Martin, the loan specialist, is amazing! He helped me finance two homes and it was the best experience ever. Martin is very professional, responsive and knowledgeable. I would never go to any other bank! Great experience, very satisfied!
-
February 2023 by Rusty Duckworth
The Cash Management team was VERY HELPFUL on my recent issue with trying to send an ACH. They gave me detailed instructions and walked me through the process until I was able to complete the transaction. They even called me back to give me more information. Great customer service! Thank you
-
December 2022 by J R
The bank has always been responsive to our needs and places a premium on relationship-building. Rebecca and the Northborough branch make me feel truly valued as a client.
-
December 2022 by Steve Chase
They care, they really work for your best interests, and walk you through anything that their products can offer.
-
December 2022 by Melissa Fetterhoff
I had the opportunity to utilize Main Street Bank's "Video Connect" virtual help option. Highly recommend. Maria was fantastic. I accomplished what I needed to - and from the comfort of my office! Thank you!
