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November 2023 by Michelle Baytarian
Always easy to schedule. Friendly, knowledgeable staff. Been going to Marlboro Nissan since buying my Rogue in 2014, and always feel well taken care of
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October 2023 by James McCabe
Service team was good--and very friendly. I was disappointed that a loaner was not provided because my sales person told me that was part of the extended warranty I purchased. It ended up being fine... but that understanding was key to me buying a vehicle in Marlborough vs. my local area (Littleton) where it would be easier to drop off and pick up. The miscommunication and inconvenience means that I won't purchase a second one from you.
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October 2023 by Andrea Kramer
The salesperson was responsive, professional, and knowledgeable. He also took the time to explain how to use the car before we drove off the lot. The price advertised was the price it was - nothing hidden, no last minute bait-and-switch like at another dealership we tried (and left). No hard sell. Just a straightforward, quick, fair transaction, and the used car we got is great.
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October 2023 by Alissa Kramer Briggs
The least stressful car buying experience I have ever had. I felt no pressure, all our questions were answered to satisfaction and so far we also love the car (2019 rogue). Would definitely buy from Nissan Marlborough again! Thank you to Brian and everyone else we worked with for giving me faith in the car buying process!
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October 2023 by Marcia Ferreira Fernandes
Sales people are very straight forward, polite, and offer the best options according to your needs. They have a great selection of cars parked in their site. You don’t have to wait months to see or test drive, and take it if you close the deal. I have just bought my second car at Nissan in Marlborough!
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October 2023 by Andrew Ochap
Very knowledgeable sales people, answered all the questions I had and made sure I understood all the options on the vehicle. Highly recommend going here if you're looking for a new vehicle. I got the Rogue and once you take it for a spin you'll know why!
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October 2023 by Karen S.
It was disappointing that this dealer did not have a car battery in stock. It was supposed to come in in a few days. It didn't. It was supposed to come the next week. It didn't. Luckily for me, I asked around and AAA not only came to my house at my convenience, but installed it and disposed of the bad one for $100 less than the Nissan dealer was going to charge me. They also told me that the terminal was corroded--which they obviously didn't verify because it was covered with blue battery acid.In general, the work they've performed in the past was fine. Pretty sure I'm going to price work out elsewhere in the future.
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September 2023 by Jason VanBuskirk
The experience at Marlboro Nissan was unlike most dealerships; quick, easy, and even able to drive off the lot the same day! Thanks to the team, especially Anthony, Peter, and Josh! Great work guys!
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September 2023 by Linda May Sieck
I expressed concern about a sound while steering. The team at Marlborough listened carefully to my issue. I explained that I would like to have the issue fixed and they were able to resolve the inital issue. While the Nissan team was examining my vehicle they noticed another issue that would soon require attention. I said it would be best if they could resolve the issue that day if they had the parts. They were able to get the parts, and fixed the two issues the same day with a moderate wait time. I was getting hungry and asked the staff for a good place for a breakfast sandwich within walking distance of the dealership. The repairman was even able to recommend place a short walk away! Sandwixch was delicious! Great all the way around! Every person there was: professional, helpful and respectful of my time, budget and KIND!Car is working GREAT! Thanks to all!
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August 2023 by Paul Hagerty
My wife and I identified a specific vehicle from Marlboro Nissan that we were interested in and contacted Brian Berset based on a number of positive reviews he had received online. We met the next day and he showed us the car, we test drove it, discussed pricing/financing, and purchased the car all within 2 hours-- incredibly quick and painless thanks to Brian. Brian was friendly, efficient, and highly knowledgeable about the car. We didn't feel pressure and were comfortable with the cost of the car. We've been impressed with the customer service we've received from Brian, as he has been kind enough to follow up in the week after purchase to ensure we are satisfied with the car. We can't thank Brian enough and would highly recommend working with him!
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August 2023 by rool d
To be honest I went to the dealer just to see in person a SUV I saw online and had three more appointments after that one and the combination of a good vehicle and a good service from Mark I end signing some paperwork the same day. It was very easy process. Thank you so much
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August 2023 by Brandon McAlary
Amazing experience all around, Josh and Derrick helped us get into a new car with such ease and took it him same day. Truly could not have been a better experience. I will buy a car here until the day I die.
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August 2023 by Keith Brumant
I've always bought my cars from Marlborough Nissan and have never been disappointed with the great service and professionalism. It's always been a great experience to be treated like family every time I enter the sales department to purchase my Nissans.
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July 2023 by Cheryl K
I went to the service **** of this dealer to ask a simple question about a 2018 Nissan Rogue my daughter owns concerning rust on the roof. I have never been so humiliated, degraded and even mocked by the service manger, *********************. I have never experienced the way he treated me by any person in my life. I have filed a complaint with the Nissan Consumer Affairs and hope something is done about the way this man treated me.
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July 2023 by Jessica B
The service staff (Chris and someone else) were professional and kind over the phone. I didn’t go to the shop as I just towed my car there from the Cape. My car broke down over the holiday weekend and they took care of it much faster than any other place was able to. Very pleased with the service center and will definitely return for further vehicle maintenance needs.