O'Reilly Auto Parts store #5904 in Marlborough, Massachusetts, is known for its friendly and helpful staff, offering quality parts, tools, and accessories. Customers frequently mention the excellent customer service they receive from the team. One reviewer appreciated a young employee who was polite, friendly, and respectful from the moment they entered the store until they left, describing the experience as great. Another customer praised Levan, who not only sold wiper blades but also took the time to show how to replace them; when the customer needed assistance, Levan enthusiastically replaced the blades quickly and kindly, demonstrating a genuine care for customers. The staff at this location are often described as real pros with a strong emphasis on good service. They consistently have the parts needed or can get them quickly, often within a day. Customers also highlight employees who go above and beyond, such as one who immediately checked if help was needed, politely assisted with windshield wipers, and even took the time to install them outside the store. Another customer shared a positive experience with a staff member named Lavon, who helped find a phone mount, shared personal experience, and then returned to assist with setting it up on their vehicle. Overall, the store’s team is praised for their kindness, knowledge, and willingness to help, making O'Reilly Auto Parts in Marlborough a trusted choice for automotive needs.
We really needed help 6 hours from home and these guys Jonathan and Lavonne were awesome! Treated us amazingly and loaned us tools that we needed. Highly recommend!
September 2025
always super helpful, really good employees especially if youre not that savvy
July 2025
Tylor was very helpful finding parts needed for a brake job and helped carry the parts out to my car. Store was well stocked.
