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December 2023 by Valerie F.
Been meaning to write this review I recently visited this location for windshield wipers .. I received excellent customer service from the younger tall gentleman who wears the black hat ... I did not get his name unfortunately. A couple of the guys were helping others . This young man immediately checked if I was being helped .. He was friendly polite and knowledgeable He even took the time to come outside and put my windshield wipers on for me which wasn't very easy from the looks of it .. I was very grateful and wanted to give him a shout out for his excellent attitude and customer service
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September 2023 by Pamela Hickman
I went to O'Reilly in marlborough for a phone mount for my car. The minute that I walked in, I was greated with a very friendly hello from the guy behind the counter, I told him what I was looking for and he was very helpful in helping me find it and even told me the experience he had with the same thing. I purchased it and left, I tried to fix it myself but couldn't get it to stick to my window, so I went back a few hours later, and asked him to do it, he was very happy to help me set it up, he went to my car and set it up for me and he was so nice, and so pleasant. I definitely recommend O'Reillys. His name was Lavon and he was very helpful.
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September 2023 by Feras Nasryiah
Called numerous numerous times , the commercial department doesnt answer . Doing all my business with napa
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June 2023 by Chanala Fleisher
I had such an amazing experience here, both guys were super helpful, and Nick was especially helpful. I was really impressed with his expertise and kindness. Thank you guys!
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June 2023 by Frank Vincentelli
Store is clean and well organized; staff is friendly and helpful. Good selection of products.
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February 2023 by erin m
Great, knowledgeable, very helpful and friendly staff
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January 2023 by Dale Donchin
Very helpful staff. My "go to" place for auto needs.
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December 2022 by Denise M.
I went to the store to pick up a headlight bulb from an online order. The person who gave me my order was really nice and efficient. I appreciate that when doing a pick up. After returning home, I was having trouble installing it. I called the store and the kind and polite person who answered said it was ok to come back and he would help me. When I got back to the store, a third person, named Rich, helped me. I know it's their job to sell auto parts, not install them but he was compassionate and gracious with his time, even though I could see he was busy training a new employee and it was hard to step away. Having dealt with discriminatory people in this industry, I truly appreciated his friendly demeanor and patience towards me. Each person I encountered at this store was wonderful, especially Rich. You can't beat that level of customer service.
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December 2022 by Richard D Gardner J.
Shawn from O'Reilly Auto in Marlboro was a huge help for me. He went outside in the cold to check on an issue I was having with my Jeep, he figured it out and got me a replacement part. Very happy with his help and the team at O'Reilly, thanks!
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December 2022 by philip roudabush
Amazing how they hire employees that don't even know what basic parts look like
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November 2022 by Buddy Ninn
When the other auto parts store can't get the parts I need I go to O'Reilly's. Like a starter motor for a 10 year old scissor manlift.
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October 2022 by marcus williams
Called ahead to make sure they had the batteries I needed, they did. Was pulled and waiting on me when I arrived.
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October 2022 by David Mooers
Good staff. Your basic chain parts store.
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July 2022 by Brett Sullivan
Better prices that I've noticed. Staff was easy to work with. In and out very quickly.
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July 2022 by O H
Called in the afternoon to see if they could turn a rotor I needed done, so I could leave work early if they could. Said specifically I'd be there just before 4:30 to get this done and that I needed to know because I would be leaving early (losing money) to do it. Guy said, "no problem we can do one (which is all I needed). After racing through traffic they sent the guy who turns rotors out on a delivery knowing I would be there. No apologies, just rude that they had mismanaged their time. I needed to get my sons car on the road which is the whole reason for planning and calling to make sure. Will never shop at any O'Reilly again.
