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March 2024 by Valeria Velasquez
I’ve had an account here for many years and never had an issue. employees are diligent, especially customer service representative Lionel. I do wish there was a bigger waiting area at the lobby. Other than that 5/5
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March 2024 by Brazi
I have never had an easier experience opening an account and having all information relayed to me that some banks don't give when opening an account. If anyone needs an account open or any banking info look for Lionel at this TD bank. He went the extra mile for me with any questions and concerns I had with my account. He will do the same for you. Thanks again Lionel!
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February 2024 by cid dias
Great, very receptive to me, I loved it❤️❤️❤️
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December 2023 by John Swenson (jswenson)
a customer for 9 year and have to say all the staff is friendly and service is as expected for the number of people in the bank... when staff is low, yes you have to wait.
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December 2023 by Richard Soffey
SUPER GREAT STAFF, LOVE THE BANK, NO NEGATIVES FROM A LONG CUSTOMER OF TD. RICHARD S.
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August 2023 by jose guevara
Great customers servicesI yes walk in, in this location few minutes after , one location in bank of america in marlborough in the experience in td bank is completely diferent.Thanks you td bank
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April 2023 by Nazi Grammar
The personnel are liars: they promised to call me in two different cases which was very important for me and they never did. The last time I asked "which number u r going to call me?" and they didn't have ANY phone number in my account...
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March 2023 by Sarai Juarez
Fast service today and impressed. Usually take an hour to get simple stuff done. Got my new card in like 5 minutes
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February 2023 by Barbara B.
So disgusted with customer service & online banking problems! Im ready to close my account. Have been abke to transfer $ from savings to account outside TD only by jumping thru hoops.Now unable to do this at all & soliciting help from customer service NO HELP AT ALL! Had 1 rep say she had to "research" account & 20 minutes later just that horrible music & no response, so I hung up. Ive had "help" at bank location, where rep make mistake entering account number for a large $ transfer. Transfer didnt go thru (I discovered next day) which created issue & rep didnt even apologize for his mistake. Cust serv must be very low pay & bank can't get employees who give a crap. Bank doesnt care either. They advertise "Legendary service", but that' a joke. Also savings account interest rates are the lowest of the low. We are moving our $ to another bank with 4x times the rate. Goodbye TD. You are not customer friendly on too many levels!
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February 2023 by barbara brown
"Americas most convenient bank" its not! Personnel very nice but service is slow. If you try to phone a particular service rep, your calls go to voice mail or to the main bank in another state. They have no idea who or where the agent is...I finally emailed the man who was helping me transfer funds to an account at another bank. He called me back 4 hours later; & got the transfer made before closing time. Next day I found out transfer didnt go thru because he entered the wrong account number! Also if you have an android phone, online banking extremely frustrating to navigate. Their systems have issues processing info from an android...customer service said "they are working on it"I'm going to close my account there...too much hassle!
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February 2023 by Trisha S
If I could give no star I would. This is the worst bank I’ve ever been to. Always waiting forever for someone to come to the drive up window. Here now, been waiting 20 minutes. There was a lady next to us who was here longer, she ended up leaving. It’s always like this.Back again and guess what? Exactly the same, sitting forever waiting. “All lanes open” but no one at the window.
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September 2022 by Dan S
Zero star , employee work in this bank his name brain , he text my wife to get meet her , so how he do that ???? And he do that with all customers , please take attention for this guy ASAP
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April 2022 by Shannon
I opened my account in Hudson, I have been coming to the Marlborough branch now for several months since the Hudson branch closed. Sadly I will be closing my account with TD bank due to the slow service here. Unfortunately it’s just not acceptable to be sitting at a drive up with no line for 20+ minutes. Normally I can be open minded about this but it has been the case during several visits now.
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April 2022 by RL W
The staff is much better in this bank now than they used to be. I think management cleaned out the people that didnt want to be there in the first place.
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April 2022 by Erica Gouveia
I've had my personal account with TD Bank for a few years now, and have always been to the Marlborough branch. All the stuff that works there are cordial and pleasant. Only recently, I have decided to open my business account with them with the help of Kevin Yeretzian. The overall experience was pleasant and very fast. Overall, I am very satisfied and would highly recommend this branch. Finally, greatness comes through a good service and the way they treat their customers there is fantastic!