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June 2023 by Barbara Lawson
Shorten hold time on phone to speak to a pharmacy team member
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March 2023 by Google user
They never have enough people working (with customers) at the pharmacy so there’s always a long line.There is one woman who works there who is always chomping on gum. Once, with me, she took it out of her mouth with her fingers, then proceeded to handle my prescription. Yuck! And they are rude! And they don’t answer the phone! I am writing about the Maynard CVS.
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December 2022 by Riven Hart
Very understaffed with waits and lines spanning 10 to 15 mins without acknowledgement or service. I have watched the 3 people in front of me leave from waiting in Line so long without so much as a \"hi well be with you in a moment\"
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July 2022 by Daniel Clark
Staff is great by it'd be great if management a few levels up could approve a few more of them, like one or two more for the pharmacy and one for the front checkout. But staff they do have do a heroic job.
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June 2022 by Devik Lansing
Have been consistently understaffed and folks that are staffing seem so overworked that they are often rude to customers. There is one tech (non-pharmacist) who regularly barks at me - but seems congenially enough with his colleagues. They don't have enough folks to answer the pharmacy phone, so if you have a question good luck. If there is a problem with your prescription you have to leave one line and go stand in another line of people so they can use the correct computer - I get the need to use a different system, but when I've just stood in line for 20 minutes with an ansty child at the end of the day - instead of just barking at me to go to another line maybe go over to that computer WITH ME and solve the problem vs. making me wait another 15 because there is an error in YOUR system. Their system doesn't seem to sync properly with the CVS corporate app/systems. I frequently have issues with insurance information (even though calls to my insurance company shows no issue on the insurance end), refills flagged in the store system as filled and on the app showing as refillable (app was correct), they even delivered a number of my prescriptions to our old address (got an email that this was the case) and then denied it when I asked to update the address for the THIRD time. CVS mobile app is great - CVS corporate stuff seems to work really well - it's just this particular Pharmacy which seems to have issues. We are switching to a store with more congenial employees who are responsive, kind, accountable and actually care about their patients.
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June 2022 by Lisa T
There are not enough staff here. The lazy customers at the drive-thru window always get preference for Rx pickup over people who actually make the effort to enter the store. You will NEVER reach anyone by phone, don’t even bother trying.
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October 2019 by Susan W.
There is a woman who works at the pharmacy who always chews gum. I've seen her take it out of her mouth with her fingers and then touch prescription bottles. Disgusting and obviously unsanitary. She's also rude. The lines are long at this pharmacy; they should hire a few more (non gum-chomping) people...
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February 2019 by Anrana S.
Typical CVS. This one located in downtown Maynard. If you know where you are going, it can be pretty easy to get in and out of the parking lot. If you don't, then you will end up driving in circles on one way streets. Lines were ridiculously long. No service staff to be found. But on Feb 25, all VD merchandise was 75%off. Hello sugar high.
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December 2018 by Elaine Shirron
I am never disappointed by the friendly service and helpful staff.
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August 2018 by Zoe L.
I recently moved to Maynard and have been using this cvs Pharmacy. Almost all of the techs are great and the pharmacist that is there at night is really nice. I had filled a script on the cape and when it auto filled, it filled at the pharmacy previously used. They were really quick to get things sorted out for me. That being said, there is one older woman there who is extremely rude. Giving her my info seems like such a struggle. She treats the customers like we are an inconvenience. Huffs at every answer and throws your mile long receipt at you. Idk what she has going on in her life but maybe customer service isn't for her.
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August 2018 by Mark F.
When I switched my prescriptions here, things went smoothly, but since changed dramatically. Nevermind, getting a robo-call that a prescription is ready and appears online as ready but isn't, instead about waiting 2 and a half weeks for a needed medication. Was first told it would be there in 4 days, so I went and they said should be in in a few more days. And of course, wasn't. Was told it was on backorder and no idea when it would be in.Had already been asked if I needed prescription an
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June 2018 by Susan Tyler
They never have enough people working (with customers) at the pharmacy so there's always a long line.There is one woman who works there who is always chomping on gum. Once, with me, she took it out of her mouth with her fingers, then proceeded to handle my prescription. Yuck!
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April 2018 by Andrew C.
The pharmacist at this CVS RX is outstanding! Advised me as to the best hemorrhoid cream to help me with my problem! Extremely knowledgeable and helpful, I love this place!! I would advise all my friends to come here!! they are very sympathetic and caring! Great service! Thank you!!
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February 2018 by Dave B.
This is the worse CVS I have ever used. Starting outside the parking lot is tiny. 1/3 of it is handicap parking or minute clinic parking. Add the fact that in the winter they loose several more spots to snow piles & employees that freely admit that they park in the lot along with customers from the coffee shop across the street and I often find myself unable to find anywhere to park. There is a meatered town lot behind the store that too is often full. If you need to pick up an RX and choose to use the drive through allow yourself at least a half-hour if there is more than one car in front of you. Inside at the pharmacy is the same, horribly under staffed and never with more than one person working the counter, it's never a pleasant experience. They often don't have RX's ready, and often are out and never bother to tell you until you are out and just stood in line or drive through for half hour. They will however bombard your phone with constant reminders that your RX either needs to be refilled or is waiting to be picked up. If you're there for anything other than an RX you will find very high prices, a poor selection of products and usually just one open register up front with a line 6 or more deep. Sadly this store's only saving grace was they USE to have a policy of taking all store coupons even if expired. They stopped that about year ago so other than the fact that they are the only pharmacy in town there is no reason to shop here. I would love to see a response from the management of this store.
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October 2017 by Ben A.
Pharmacists are outstanding here! Friendly, accessible and extremely helpful. Rest of the staff: some are friendlier and more helpful than others.
