Excelsior Games is a beloved game store that is committed to creating an inviting, family-friendly, and game-oriented atmosphere. The store aims to promote social interaction among people by using games as a foundation of fun. When customers walk through the doors, they are greeted with the question "Shall We Play a Game?" This challenge encourages them to engage with the store's wide selection of games and interact with the highly skilled Gamemasters. The store is described as an amazing place that is welcoming and open to everyone, with a friendly and helpful staff. Customers praise the comfortable environment, which always makes them feel welcomed. While the store may not have the largest selection of singles, it has a very big selection, and the pricing is very fair. Additionally, customers can find unique gems that might not be available elsewhere. The owners of Excelsior Games are highly praised for their dedication to creating an inclusive and safe space for everyone who visits the store. They go above and beyond to ensure that all customers feel comfortable and cared for, even going so far as to provide a place for a customer to rest when they became ill during an event.
After a misunderstanding that led me to initially leave a negative review, I have to say I am so, so impressed with the customer service at Excelsior Games. The owner reached out directly and bent over backwards to make things right. Thank you!
April 2025
I wish my community had a place like this. Huge selection, great staff, plus big friendly service dogs to say hi to =) What's not to love?
November 2024
This game store is an amazing place! They are welcoming and open to everyone as well as being super helpful. I moved away and still drive over an hour to visit because of how awesome it is. Please keep it up Bobby and Kaz!!!!
