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February 2024 by Big N.
My Dog received the most incredible care here today Dr Kirk and his team are outstanding at what they do! Top notch care here and we appreciate it thanks for taking good care of us ! On time appointment, incredible friendly staff, great clean facility incredible experience thanks you!
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December 2023 by Stephanie Simoneau
This Location is definitely the best one i’ve been too. This was my first time bringing my cat to a vet and had no idea what to do and they were so accommodating for that! Understood I had a tight budget and did as much as they could to help me, and even put up with my VERY vocal and dramatic Orange cat!!!! They treated me and my cat amazingly!
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December 2023 by Katya G
I love this place. The staff is wonderful. The front desk staff is always pleasant, accomodating, and so nice to my doggy. The techs are very knowledgeable, kind and they clearly love what they do. Dr.Kirk is also a patient and great doctor. My little girl loves coming here, it's like a treat for her! We are so lucky to live close by, but even if we didn't- would be worth the trip. The community is lucky to have you all here!
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December 2023 by Stacy Gagas
Overall we have not been satisfied with this place and we ultimately just moved the care of our animals to a different location as have many of our friends due to similar issues.Our dog had an issue with a rash and we took him here. They put him on anti-biotics for months because the rash would not completely go away. After spending a ridiculous amount of money and getting no results we finally found out from another doctor that he likely just needed a fungal shampoo which worked immediately. The solution was a shampoo but we had already spent so much money making him sick with anti-biotics before we figured this out. On top of it all we also had super long wait times many times we were there.Our last issue was with our cat who was pretty sick. The Medfield location was closed due to a doctor shortage (it seems like their doctors are all leaving) so we took him to another location. They sent him home and told us to wait through the weekend but we ended up in the ER that night due to another vets recommendation.We are now getting great care at Millis Animal Hospital. My only regret was taking them to Banfield for that long and not leaving earlier.
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October 2023 by Wendy
Dr. Kirk and Dr. Kelly Summerhayes-Greenfield are the best doctors. Very caring, experienced and knowledgeable. I’ve been seeing them both for years.
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July 2023 by Kara
Our family dog has been a patient since this practice opened. Not even two days ago we had to take him in to be put down. Since then, my mom received multiple phone calls about settling her bill for the final visit. She has never missed a payment, never given any reason for them to believe she would not pay. Our family has barely had time to grieve and this business is continuing to reach out about the money. Very disappointed with the lack of empathy or ability to understand this could have been handled more sensitively. Will not be bringing any future pets to this location.
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July 2023 by EmilyBeexOC ..
After nearly 14 years with our beloved family dog, all of which he has gone to this facility even before it was a Banfield location, we sadly had to let him go this week. Within 24 hours this location started calling to collect payment without so much as a sorry for your loss. I truly hope this is a clerical oversight and that the people calling don't realize that this was end of life care. In that 'best case' scenario you are clearly not doing this job well and carelessness like that is unacceptable. If this is the policy then that's horrendous. Truly jarring and it keeps retriggering my mother who has requested that a bill be sent by email or mail. We are reeling from the loss and we have ALWAYS paid on time and in full. You have our email information and our address and you have absolutely no reason to think we would not pay in time. Truly sad that we've been moved to this stage but after three voicemails left in about 48 hours, it has to be done. Can safely say we will NEVER recommend this clinic to anyone in future.
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July 2023 by Laura
Always have great experience coming here, I would rather drive the half hour to medfield than go to the Framingham location 5 min away. Medfield always takes good care of my kitties and I really appreciate it!!
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June 2023 by Life at Puppy's Paradise
Always a great experience. I have 2 dogs and 4 cats and feel confident I'm getting the best care when I bring them in for whatever reason. Special shout out to Dr. Kirk, thank you!
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January 2023 by Jenn S.
3 dogs, 3 cats. Have loved all of the doctors and vet techs at banfield medfield. They have always had best interest of our pets, they don't runs tests that aren't necessary. They explain options clearly. They spend time answering questions. Never feel rushed and very efficient check in and check out process. My pets are always a little nervous but do well with the techs and doctors and I think pets are the best judge of character.
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October 2022 by Kari Chicas
They are always warm and welcoming. I really like this Banfield!
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September 2022 by Rachel Roy
Terrible service. They were not willing to honor an appointment due to a walk in emergency that had no appointment. They also were not willing to stay 10 minutes past close to care for my sick dog who had an appointment. To make matters worse, the Vet tech was very rude. So sad because they used to be a nice clinic.
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September 2022 by Rachel R.
They didn't honor our appointment. They said they had a walk in emergency and were not willing to stay even 10 minutes past close to see my sick dog who had an appointment. To make matters worse, the Tech was incredibly rude. So sad because they used to be nice. I've never been spoken to so rudely by a Vet's office.
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June 2022 by Kelsey Sullivan
Probably the nicest staff I've experienced in a long time at any Banfield location. Rooms are a bit cozy, which isn't great when you're dog is reactive, but everything is clean and welcoming!
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May 2022 by Stephen Strickland
Take such great care of our dogs! Super friendly staff and doctors.
