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August 2023 by Kathleen B.
I will never fill another prescription at the Medfield CVS. Called for a refill last night and was told it was on hold and the doc would have to call. I called him and he did. I went to pick up the prescription and was told they were out, which apparently was the reason for the hold but that wasn't communicated to us. Several phone calls later I found a pharmacy with stock and the helpful Walgreens pharmacist said she would call CVS and get the prescription transferred. Ten minutes later she called back; the CVS clerk told her the prescription had been filled and was waiting to be picked up! I tried calling CVS but sat on hold for the entire 15 minutes it took me to get back in my car and drive there. Had to wait, blood pressure rising with each minute, until the pharmacist was free. Of course no prescription was waiting because they are out of the medication. AND she couldn't transfer it to Walgreens because the doctor called it in today, making it a new prescription which she cannot transfer. Now I have to call my doctor AGAIN and ask him to call it in to Walgreens. Misinformation and poor communication from CVS pharmacy at every step.
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March 2023 by Dr F.
The worst. Ask a question will take ten minutes to get through on the phone. If they dont have somthingvthey wont even tell you. Have your doctor send a prescription and tep plus hours later it is not ready. Stupid coupons on half the items in the store. Why dont the just lower the prices ten percent and forget the gimicks.
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December 2022 by Cindy Oglesby Pritoni
They need more help all around. They are understaffed. Especially in the pharmacy. The people who work there are very nice but spread to thin to cover patients/customers needs.
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December 2022 by Larry S.
Takes three days or more to fill a simple prescription. The automated system says it will be filled in a few hours - don't believe it. This has been going on for at least three months. I have started to move my prescriptions to Osco pharmacy inside Shaws supermarket. So far they are a significant improvement over CVS pharmacy.
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October 2021 by Daisy B.
This cvs cares . They always put customers first ! They are there when you need them and even if you don't need them they still ask if you need help with anything. They are so attentive to their surroundings and always look forward to be at work . They go above and beyond . More company's should show they care like the cvs staff. The pharmacy is pretty busy but what do you expect with it being the only pharmacy in town . They still get your medications out quick and efficiently. They can always answer your questions and send you to a staff to help fund a certain product . Great job guys and keep up the great work!
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September 2021 by Celina T.
very friendly people, very welcoming, clean and organized environment, good service :)
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September 2020 by Lynette Kant
Awesome job with flu shot!!
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January 2020 by C N.
I'm changing pharmacies. The pharmacists and most of the techs here have been terrific; however, there is a petite, dark-haired young woman technician who either doesn't grasp patient confidentiality and HIPAA or is entertained by broadcasting people's prescriptions. I have reminded her that the law requires patient privacy and she continues to ignore this. She announces prescriptions on file even when those prescriptions aren't being filled. It's baffling. When this happened initially, I brought this to the attention of a pharmacist on duty, who understood, apologized, explained that the person was (then) new to the job, and assured that they will remind her. This tech has now been on the job for quite sometime and still continues to disregard privacy and the law. My friends have also noticed or experienced this, so I don't think this is something that this pharmacy takes seriously. It's too bad, since this is otherwise a good pharmacy.
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May 2019 by R K.
This is the worst pharmacy I have ever dealt with. I have even had practitioners suggest avoiding it, and now I completely agree. They are also consistently more expensive than other area pharmacies. This is CVS corp's Issue not the location, but another reason to avoid. Not to mention the dozens of robocalls you will get at all hours from CVS using the local store # prompting you to fill prescriptions you don't need. Pure aggravation.
