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January 2024 by Tara M.
I was leaving to go to the gym before work and noticed my tire was low. I managed to get my car to Randy's Automotive in Medfield. They people there were all SO nice.I would not have made it home.... let alone to work without a flat tire. My car was put up on the lift and they found a decking screw in my tire! They patched it up for a such reasonable price and guaranteed it for the life of the tire.I got to wait in an immaculate waiting room with comfy chairs, a tv, a coffee maker snd snacks. Multiple employees offered me a snack and a beverage. I got 5 star service and such kindness. Thank you for being the angels that swooped in and saved my day today! I am so very grateful. You have earned a new customer!!! With utmost gratitude, Tara Martell
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December 2023 by Michael G.
I scheduled an apt for a tire issue about 10 days ago. I set the expectation that I can't leave the car there all day because of my job and I have 3 kids under 5. I was told it might take an hour to an hour and a half to diagnose the issue. This was all communicated when I booked the appointment.Today was the schedule appointment. After waiting for 2.5 hours I checked and was told they forgot about me. At 3.5 hours I was told I needed new tires. I'm not giving them any more of my time or business, so had them put my spare on. After 4 hours I got my car back. I didn't feel like a valued customer in any way at all. I live in Medfield. Won't be recommending anyone over to Randy's.
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October 2023 by S S.
Our 3500 Ram truck broke down nearby, and Randy's could put us back on the road fast! Over a weekend, & getting parts, but totally worth it.All the Ram dealers nearby were 2 weeks to 2 months out. Kinda a long hotel stay...The people were so helpful & friendly.Waiting area better than even the new car dealersAshley even gave us a couple of candy bars for the rest of our 'road trip' And Steve worked fast and well. Thanks everyone!
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May 2023 by Peter McGinn
Great service
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April 2023 by Leonid K.
I scheduled my appointment for oil changed and alignment on their site, but when I arrived, the clerk could not find any tracks of my appointment.The price is higher than any dealer can take. They included with additional charge clean-up interior and even to wash window but did nothing.Besides this, on the second day after service the light shows me to check tires pressure. Three wheels were ok, but the right rear one the pressure was 50 psi!!LK
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March 2023 by Mike C.
If you want to be up charged by a typical scummy operation but like it with a smile and nice waiting room this is for you. I would go anywhere else in town over this place three strikes here, I'm done.
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February 2023 by Todd Y.
Randy's Automotive provides great service - true to what they say - attentive to details - care about the customer - and keep my car running smoothly. Highly recommended.
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November 2022 by Mike S.
I would not trust Randy's. Brought car in for general maintenance and they tried to upsell on different repairs that weren't needed. The quote came in quite high, I compared and could have saved $ at other places but decided I wanted work done quick so left it at Randy's. Immediately had issues with the repairs and dealt with some rude employees. I paid for services with a new credit card that I had not used elsewhere yet and then today I got a fraud alert for a $1k purchase on SeatGeek, one of their employees took my card info or they did not properly dispose of my payment info. Wish I did not go to Randy's
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August 2022 by Deborah J.
Always excellent service at Randy's . They have taken great care of our cars for many, many years. Always trustworthy and forthright, I know we are in good hands with our car maintenance and repairs. In addition, all staff go out of their way to provide great customer service.
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July 2022 by Doyle J.
My daughter's Honda Fit had an a/c compressor that was leaking and worn out front brakes. Brought it in Friday afternoon and Randy had the front brakes and a/c all fixed by noon Monday, faster and at a price that was far more reasonable than the Honda dealer had quoted. Highly recommended!
