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September 2023 by Carlos Junior
I just would like to thank Bruno, Emmanuel and Carlos. Those guys are so amazing and they’ve helped me out with a document notarization today. The best team ever
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November 2022 by Christina Hyland
Thank you so much to Grazielle for her advice in solving a somewhat complicated banking matter. Truly knowledgeable and professional!!
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October 2022 by Jon Leonard
Only one teller on with a big line. 3pm seems to be busy. They should hire more help.
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July 2022 by stephen deese
I needed $200 in quarters (I'm just a personal non-business customer) and was informed that there was a global coin shortage and that I would be unable to get them. Heather Sullivan offered to order some quarters just for me and had them ready just a few days later. This was great customer service.
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May 2022 by Munir Adib
I think this location deserves a better rating. The manager Heather is an outstanding one. She has a good control over her team members and they were great to me. I witnessed how she handled stress multiple times and she was just brilliant and amazing. I love this location...
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March 2022 by J Li
Reena and her supervisor helped me with everything I needed. Very happy with my appointment here!
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February 2022 by oussama semlali
I am a loyal BOA customer for years, recently I noticed that they have a terrible customer service, for last 3 months they denied me taking more then $20 quarter coin and today the manager of this location didn’t allow me to get more than $10 quarters from my account! Surprisingly when I stopped by Citizens Bank the same day, they exchanged $20 quarters for me with no question even though I don’t have account with them, that what is called peace of mind!
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November 2021 by Ivanna Alas
Came here on a Friday - (mind you this branch is now closed on Saturday’s). They have 1 teller. 1 person in the lobby 1 manager in the lobby. And 2 males and 1 female in the office (and someone else in the merrill office) and one person working the line. Terrible management. Poor scheduling and sense of urgency. I work in banking and this is by far the worst experience I’ve had I waited 40 minutes in line and there was only 4 people in front of me. The manager should have helped the customer in the office and swapped the banker to help on the line.
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October 2021 by Max Roseman
After a frustrating experience at Chase (I made an appointment and they still weren't prepared to satisfy my needs), I walked into Bank of America without an appointment and was treated to a vastly difference experience. Emily brought me to Heather, who looked like she was headed out the door, but Heather turned around and quickly filled out the paperwork I needed. Fantastic customer service! I'm looking forward to future business at this branch of Bank of America.
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May 2021 by Jasseline Y.
This bank is so pathetic. You will literally have 3 employees standing around chatting. With a line of people waiting to be serviced by a teller. You literally always have one teller. The service here is sad.
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March 2021 by Michael Chen
Made an appointment online for notary services. I arrived little late and already a line waiting by the ATM per their COVID guidelines.The office staff was quick to help me however and had me wait a bit separately maybe for about 5 minutes. The notary I met with was very courteous and professional as well as thorough.Definitely well worth the time to set up an appointment ahead of the time. Very well-run branch in my experience.
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November 2020 by Dongyang Yi
I called for some services and Frank picked up the phone. He's very helpful and great service.
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July 2020 by Ahmet Ucar
Infriendly people not willing to do their job. There wasn’t “0” star to rate them:(
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February 2020 by Jamfizzle daParbombdizzle
Americas bank in fellsway it seems like they are still under construction currently.
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October 2019 by Lawrence Hui
Not sure how it is on the weekdays, but the lines and the wait time are long on a Saturday. There were only two bank tellers. Make sure you're not in a rush or you'll be disappointed. Other than that, it's like any other Bank of America branch.
