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August 2023 by Church E.
This company is horrible! Employees are extremely rude to clients. Nasty attitudes. I ended up going with another rental company for my mom because these people were incompetent at every step. Save yourself peace of mind and thank me later.
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July 2022 by Taylor H.
This is the worst customer service I've ever experienced for housing. Unresponsive, won't pick up the phone, trying to price me out of my current contract. I would've been a repeat customer but never again.
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May 2020 by wilko s.
This is a complaint for Global Luxury Suites, aka Churchill Living, aka Global Serviced Apartments. This business conducts itself in a frankly criminal manner. I would recommend that anyone aggressively avoid conducting any business with this umbrella group which operates under multiple names and that proper authorities investigate their inappropriate business practices. After an uneventful but generally positive corporate stay in one of their units at 345 Harrison Ave in South End during Summer 2019, we decided to leverage the group to have 3 separate sets of elderly parents from California and Minnesota stay with us from APR-9 through JUN-2 in stays averaging 1-2 weeks. This family was to provide support before and after the birth of our first child in mid-April. Shortly after booking with Churchill Living, the Massachusetts governor issued a stay at home order (as did governors in CA and MN). As all of our family is over 65, with preexisting conditions, and given that Massachusetts requires all out of state visitors to self quarantine for two weeks before interacting with anyone in Massachusetts, and given that all family would have averaged about two weeks of stays, we decided to cancel our reservation and request a refund. We figured that as airline and hotel chain's were issuing refunds due to hardship during this time, it wouldn't be controversial to for a 9 month pregnant mother and her husband with no in state family to support them to receive a refund on a reservation intended for family visiting to help us with our first born. What ensued is a case study in corporate greed, slumlord style tactics, and actions that all but confirm criminal intent on their part. This would have all been horrible if we weren't already dealing with the anxiety of expecting our firstborn during the peak of the epidemic in Boston (due date of 4/11/2020) and the uncertainty of whether husband would be allowed in the delivery room with me or not. On MAR-19, Churchill issued a promotional offer of no cancellation fee for their units at 345 Harrison Ave with advanced notice of 7 days prior to the start of a reservation. When I reached out 10 days prior to the start of our reservation for a full refund cancellation, they made sure to first charge my credit card for the full duration of my expected stay before responding to my cancellation request. They then claimed that I was doing business with a different entity (Global Luxury Suites, aka GSA) and therefore was ineligible for the (promotional) full refund, even though their email receipts and on-call hold music on their corporate phone lines declared them to be Churchill Living. Thinking I had encountered an ill informed low level employee, who certainly wasn't acting in the spirit of the firm's values, I sent a private note to the firm's CEO Yudel Kahan appraising him of our circumstances and assuming that he would approve our refund given the extreme circumstances we found ourselves in. No response, no acknowledgment of refund, no cancellation of charges. When I confronted their billing department with a screenshot of their full refund cancellation policy, they went radio silent until they could *change the policy on their website* before responding to me (see screenshots). In my book, and in most courts, this willful altering of policy after confrontation is an acknowledgment that their original promotion applied and that I should have been eligible for a FULL refund. But still, they refused to acknowledge a refund and cancel charges. On MAR-31, as the state of Massachusetts refined its policies in response to the crisis, I pointed Churchill to the the state policy that ordered no one could reside in a hotel for vacation or leisure stay, even for reservations beginning after MAR-31. Still, no acknowledgment of refund or cancellation of charges. Then, the truly despicable reality emerged. Churchill had *been evicted* from 345 Harrison on APR-1 (according to on-site staff). There was no way that Churchill/GLS/GSA could have fulfilled their agreement with
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March 2018 by Susan G.
I stayed at The Serenity Apartments in Jamaica Plain, once and it was excellent, but on my second trip it went downhill. My apartment had cold water running in the shower, no hot water for 10 days. I called, had the head of buildings out and he agreed, the shower did not have any hot water. Did they fix it? NO. When I asked for some sort of refund after being there - I got a total of $50 after spending so much. VERY disappointed.
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November 2017 by Mark W.
I used Churchill Living for the rental of an apartment at Serenity Apartments in Jamaica Plain. The building is a nice, new complex with pleasant staff, and a new feel, if a bit of a sense of 'not ready for prime time". The common areas are randomly commandeered by snotty and self involved yoga classes. The televisions and fitness machines frequently lose internet and cable connectivity and the staff shrugs their shoulders. Parking is a mess. I definitely wouldn't sign a long term here. Churchill Living is anything but living. They have a nasty, self serving attitude that their rules and charges are above all. I booked them through AirBnB, and the initial rental was fine, but don't try to extend. They attempt to rip you off on extensions, but come down on the rent, only to get your card information to whack you with additional charges. Near the end of our stay, out apartment flooded in a rainstorm. They made no effort to fix the damage, or move us, and mold set in after a few days. They couldn't wait to get us out of there to rent to another unsuspecting tenant. Building management and company staff openly feud over assigned parking spaces, threatening to tow vehicles that park in other spaces when assigned spaces are taken. That many temporary residents are only there for hospital stays of relatives and therefore forced tenants is lost on this corporate entity. The real estate landlord business seems to be rife with profiteers with no sense of fairness. Churchill Living is one. I'll see them in Court to resolve my issues.
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September 2016 by Kia M.
Used this service to stay in Washington DC area last week, I tried finding their contact information so I could request an early check in after booking via their Hotels.com listing, could not find any information until they finally contacted me the day before I was supposed to travel. My debit card was replaced with a card containing a chip by my bank, this of course caused a problem with my booking, but before I paid for my booking I wanted verbal confirmation I could check in early, which I received. I was told my apartment was occupied, but the person in it was required to check out by 11am, so it should be ready by 3 or 4pm at the latest. Once I received that confirmation I could check in at three or four at the latest, I paid for the booking and scheduled an early flight out to Washington that would have me arriving to the apartment at about 2pm after getting off, collecting my luggage, taking metro over, etc. I did not mind waiting an hour or two to get into the apartment, it would give me time to shower, get dressed, and relax before my event that evening. While I was in the air, I received a email that due to a "housekeeping delay" my apartment would not be ready until 6pm! I read this notice as I was walking up the street to the hotel as I wanted to have my reservation info ready when I walked in. Once I arrived, I called the company and after being transferred several times and explaining the situation over and over again, I finally spoke to someone who said I would get comped. I was busy the whole weekend and I called back once I checked out and landed at airport yesterday, I was told that the comp was still in review. The rep I talked to gave a lot of excuses, and tried to make it seem like I was the problem, and tried to talk in circles as well as twist my words. She also talked about options that were not even discussed with me, such as paying a little more to ensure I was checked in earlier, etc. I was staying at a luxury apartment, I WOULD HAVE BEEN WILLING TO PAY MORE, too bad I never received that option. The more she talked the deeper hole she dug and the more the excuses didn't make sense given the fact I called specifically BEFORE paying to try to get in early and BEFORE I booked a 5am flight to DC with the thought I would have an apartment in time for the event I was attending. Once she seemed to figured out I would have counter answer for everything she said because I had taken reasonable measures to ensure I would have a pleasant travel experience, only then did she talk to a manager as I requested. The result, a mere $50 for my trouble. Any other place would have comped me for the first night. The upside of the whole thing is that the accommodations WERE ACTUALLY luxury, clean, and upscale. However, their customer service falls very short of the luxury experience. I could have stayed at the Marriott on the concierge level, for a few dollars more. Next time I know, that is what I SHOULD do. This company used to be great while my husband and I were serving in the military. Take FULL responsibility for the actions or inaction of your employees and give people the luxury experience they are PAYING for. If I am going to pay nearly $700 to stay some place for three days, I expect to get my money's worth in the EXPERIENCE. Learn your customer base, those of us who are willing to pay for luxury, pay for the EXPERIENCE. When you fall short on that, you lose your customers. I will find another agency for luxury apartments that gets the customer they are serving.
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August 2014 by Alex M.
I have to agree with other yelpers, one star is extremely generous. I have been renting furniture for about 4 years now. This is the worst company i've ever worked with on anything. In all honesty I write plenty of positive reviews not just negative ones. They are extremely unhelpful and unorganized, they don't give you a time frame when drop off or pick up will be until the day before, and the time is usually when you've already told them you cannot do this time. Its as though they purposely only come on times you can't be there. I worked every day at 4 PM. Three days in a row they schedule my delivery from 2-5. I'm currently waiting to hear about the pickup on Wednesday and its already Tuesday morning and haven't heard from them yet. Second problem i have had with them is they are extremely unprofessional. I've lost my credit card on file and have tried to call them to let them, however was never able to reach the person on file. Numerous times, this women Raizey would email me asking me for a credit card number without any reassurance she was from the rental company, Then continued to give me a hard time when i asked her to call. It took her a few days to call. When she called i was in the car and asked her for a minute so i could find my credit, she was rude and impatient. Then when i asked about a credit card confirmation and wanted to wait for it to go through, however she was unable to do so at the time. I received a call later but wasn't able to answer. About a month later i received an emails saying the credit card was going through and she had tried to call me numerous times but was unable to get ahold of me. However I had only received one missed called that day and tried 2 times later to call back with no avail. It took another 2-3 weeks for her to call again. She called me twice one morning saying hello hello acting as though she couldn't hear me. So i hung up only to find an email in my box saying she assumed she couldn't be heard. I called back within five minutes and was sent straight to voicemail. She didn't call back till like next day it took 3 phone calls direct to her for a new credit card to be professional handled with care. Third They decided not to charge me for three months for the majority of my furniture. Then tried to charge me 1300 for what usually was a 300 dollar payment. I spoke with them for over an hour. They would not take blame for their mistake. Only after yelling and many manager ups was able to even receive an apology and hopefully this wouldn't happen to anyone else. Ok I agreed but why was i not being compensated for their simple mistake. another 25 minutes of arguing i was to receive 10 off every month of a 300 dollar bill. They do admit mistakes and once they are finally force to they do try to fix their mistakes Foruth due to the fact i couldn't be there for delivery because they always delivered once i went to work even though i only work 3 days week starting at 4. My friend was able to be there for the delivery. However i didn't like a rug that i had order, but didn't want to make them come out and pick it up. So only after my bed broke within the first week they were able to come out the next week with a new one i asked them to take the rug with them. I was charged for it for six months and there was nothing they could do because i hadn't notified them at immediate time of delivery. They are extremely rude and unprofessional company. I will never use them again and i will encourage anyone i hear of to use any other company instead.
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October 2013 by Himanshu A.
Even 1 star is generous of me 1. Well, i wanted Churchill to move my furniture on date D, now when i asked them 2 days prior to date D, they said they moved my appointment to D+1 for no reason..they had more appointments and had to move mine, i ended up asking favor from my apartment to let my furniture stay for another day and paid additional day's rent. 2. they gave me a 12-3 slot and at 4 i called them and was told they reached the destination to pick the transport...crazy...well they arrived at 5 ..delivered furniture by 7..never went back to office, i was supposed to be out for couple of hours at 12...wonderful 3. They charge me $370 when initially they asked for $250, so i get charged more because it took them more time because of their own fault..lovely 4. Talked to management and they tell me they are going to charge me more, change my appointment date and do what they want and said there's nothing i an do about it...very very rude and remote from polite
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November 2011 by Nick R.
I recently hired Jessica Miller to help me stage a house and was extremely satisfied with the results. Not only was the price very reasonable, but the place looks amazing!! She made the whole process very easy and I can't be any happier with the results! I highly recommend Jessica and Churchill.
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November 2011 by Deb E.
I am a home stager and I use Churchill Corporate Services to stage my clients' homes consistently! They have a FANTASTIC STAFF who cares about their clients and works tirelessly to make sure that every need possible is met. They have a large and varied inventory, which is always updated. I would not hesitate to trust this company, whether you are are a trade professional or a client looking to rent a few items. You will not be disappointed! Deb E.
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November 2011 by Diane F.
I had a wonderful experience with Churchill. I thought the customer service team was wonderful. The delivery men went out of their way to ensure that the furniture was placed where i wanted it. They were on time and well mannered. I couldn't say enough good things about my experience. Thank you!
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October 2010 by Chris G.
I am in the Boston real estate industry and have worked with Will Prendergast and his team on many occasions for client furniture rentals. Churchill's selection and range of furniture to meet every price range and stylistic taste are surpassed only by Will and his team's consistent and ferocious drive for customer service and satisfaction. Churchill has really made the difference in a number of my client's housing searches and I recommend them strongly.
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August 2010 by SK J.
They don't even deserve this star! They're just lucky that yelp doesn't allow negative stars!!! NEVER USE THIS COMPANY!! Unless you want heartless customer service and cold treatment when you explain that your home is currently waiting for you inside one of their vans a WEEK after your estimated delivery date. Nothing worse than moving to a new city and living in an empty apartment except for rudeness when you call to ask where the fudge your stuff is. Only use them if you want the WORST welcome to Boston imaginable!!!
