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January 2024 by Caroline Lee
Great customer service! I walked in and was greeted by the friendly workers. I met with David to open a new account and he made the process seamless and easy. He was very professional and really showed that he cared to meet my needs.Thank you!
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November 2023 by Bill Girolamo
I called Citizens bank this morning 11/27 to inquire about the possibility of Getting Euro for a journey. It was a spontaneous decision to get Euro, but Yaletza, answered the phone and said she would check the quantity on hand, asked for my required amount and denominations and would call me back!!IN 10 minutes, Yaletza called me back as promised, had the Euro, in the denominations and said to come in whenever, she would hold them for me, and She would be conducting the transaction with me! ;-)I went in the Riverside Branch (Medford) at 10:00 AM and Yaletza was there and took great care of me.She was very sweet, professional, and I Really appreciated working with her.I normally would not write a bank review, but, i've had some great transactional moments with Citizens, but this morning's prompted me to write!!A citizens Customer for many yearsBill GirolamoMelrose Ma
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November 2023 by BELVIDERE SCULLY GROUP & AFFILIATES
Terrible customer service
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July 2023 by injea kim
do not apply bank here is the worst and not to be trust worthy they protect you from fraud check being made out of your bank account.
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December 2022 by Catherine Baude
Great service! Amazing team! Nadia is always so helpful! Highly recommendable!
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December 2022 by Fresko Nall
Amazing team
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August 2022 by Antonio Tucci
Had to go in an take care of a problem
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July 2022 by George Boyles
David D Kiser Jr. is the best. He provided outstanding customer and business service I have ever had at a bank. He helped me with professionalism and compassion for my situation. If I didn’t live in AZ I would be going to this bank just because of him. I would be shocked if he wasn’t a branch manager in the next year of a successful branch. Thank you David!!
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June 2022 by Aron C.
I used to be a Citizens Bank customer. Recently, I went in trying to resolve a problem- my account is continued to get charge despite that I had closed in 2 months ago.I walked up to the counter and met by the most sour face customer representative ever. Her attitude left such a negative initial interaction. I shared with her my problem. I closed the account a few months ago at another branch. Instead of investigate to see why am I still be charged, her reply was "then go to the branch where you closed the account". WTF? I left and went to the other branch.
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June 2022 by A C.
I used to be a Citizens Bank customer. Recently, I went in trying to resolve a problem- my account is continued to get charge despite that I had closed in 2 months ago. I walked up to the counter and met by the most sour face customer representative ever. Her attitude left such a negative initial interaction. I shared with her my problem. I closed the account a few months ago at another branch. Instead of investigate to see why am I still be charged, her reply was "then go to the branch where you closed the account". WTF? I left and went to the other branch.
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May 2022 by Laura Solano
Friendly, helpful, accommodating. Despite this being a large bank, this branch makes you feel like it’s a neighborhood institution. What more could you want in a bank!?
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December 2021 by Catalina Ortiz
Very nice bank. Everyone is friendly especially Yalitza, she is very helpful. Will definitely be coming back
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December 2021 by Catalina O.
Great bank. Staff is amazing and friendly, especially Yalitza. She was very helpful. I will definitely be coming back
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August 2021 by Dovenite Bien-aime
If you are opening a bank account with that branch do not. The front desk people are amazing, but to close a n account with them is an absolute nightmare. They don’t provide with all the information you need to know after closing account.
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October 2020 by Denise Blacksmith
Closed Accounts the worst branch always has for many years. Would never recommend citizens bank to anyone. Go elsewhere