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April 2024 by Samantha Via
Pretty disappointed with this place. Asked for an ice cream to a kid who doesn’t care, made it wrong and then got over charged. 9.70 for a small with incorrect toppings and totally leaving one out. Could have bought two Ben and Jerry’s for that cost…
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March 2024 by Ronald Dirienzo
Clerk didn't seem to care.
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March 2024 by K Garrison
The worst customer service I think I’ve ever experienced I dont even normally write reviews. If I could give 0 stars I would. Not only did this employee seem like he did not want to be there but was annoyed the entire time because he had to make my order. He made the order wrong and sloppily and did not have a care in the world. Gave me a cup that was messy with ice cream dripping all over and then proceeded to immediately blast music right after with no acknowledgement of the disgusting presentation he just handed to me that I have to pay for. People need to find jobs they enjoy and actually want to be present for. If not accept the industry theyre in and what it means to treat a customer. Because its not my fault you hate your job ??♀️
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March 2024 by John Phillips
Cold stones ice cream is great....however the placed smelt like wet towels ....customer service was unacceptable outrageous ? ? send help please
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March 2024 by A M
Stinks like rotten milk to the point I didnt even order and just left. Please clean the machines properly
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March 2024 by Harrison Barry
This place should be closed until they can get the horrible smell of spoiled milk out of the air. There is something seriously wrong, cleanliness wise. We stopped in for ice cream yesterday, my wife and daughter both got chocolate...today, they both have explosive...upsets stomach. The service is bad, but that's always been the case...maybe they just don't pay or train these kids properly...but it's unacceptable to have a food establishment smell like that. Time for a DEEP clean and purge of expired goods Cold Stone.
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February 2024 by Khaled Mou
The worst.
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January 2024 by Rachel Giangregorio
I think this is the worst customer service I’ve ever received. There were 4 people there standing around not doing anything and it took awhile to even be acknowledged or helped. Plus the person didn’t even fill my cup all the way. $14 for 2 of these when the icecream barely reaches the rim. I’ll never go back to this
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January 2024 by Josh G
Can’t ever go wrong with cold stone.
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December 2023 by Jorge Luis San Juan Rodriguez
employees are not helpful, they treat customers and deliverers badly
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December 2023 by Molly Hamilton
The service is a real detriment to this place. The staff are often slow, inattentive, and don't mix the ice cream very well. I ordered an ice cream cake from here and when I came to pick it up at the scheduled time, the staff didn't seem to know what I was talking about. After about five minutes of a staff member looking around in the back, they did find the cake I had ordered. However, the decorations were poorly executed and extremely underwhelming. The ice cream is decent, and it's fun to pick all of the ingredients that get mixed in, but there's much better ice cream places with better service.
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November 2023 by Thamara Jonathas
The ice cream were regular. Recommend if you have allergies, they are careful. Service was not great, not friendly, the employees looked tired and just need a break. Dirty floor and the place smells bad...maybe something was wrongwith the restroom....
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November 2023 by Random Someone
Walked in and immediately noticed the smell of sour milk. It smelled like spilled milk left to go sour. At that point I should have left but I was craving something sweet so I let my craving get the better of me.While waiting in line I observed the 2 employees talking kinda crazy very openly as though the clearly don't care how the customers view them and that they have completely careless attitudes regarding work ethics.I ordered and immediately noticed that the ice cream was barely ice cream at all... it was almost completely thawed out to the point where I was about to say something about it but the employee beat me to it.While preparing my ice cream the employee just took it and plopped it onto the cold stone and didn't spread it out at all. Just put in minimal effort to mix in the add-in. If they cared in any way they could have spread it out to make it somewhat resemble hard ice cream and not have the texture of soft serve sitting in the summer sun.I had high expectations and was completely disappointed by the product and the service.Then I go to pay and the disappointment continued.I was not charged the price that was on the wall. $6.39 on the wall, charged $7.39.It's incredibly annoying to be charged more than the current price displayed in the store (and possibly illegal?)Yeah, it was only a dollar more, but it's still more than 15% more than the posted price if my math is still right.Overall I had high hopes and was disappointed on all fronts...
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November 2023 by Lidice T
Just when I thought the experience at this Cold Stone couldn’t get worse it did! When we walked a significant part of the store was flooded due to the employee choosing 8pm as a time to clean the store. Then when a different employee was preparing our ice cream he dropped some on the floor and used the same scoops that were used to mix ice cream to pick up the ice cream from the floor and throw it in the garbage bin. After that he briefly dipped the same scoops in water and continued to mix our ice cream with the same scoops! We really couldn’t believe that this actually happened and didn’t feel like eating the ice cream anymore. Very disappointing how such poor and unacceptable hygiene standards are maintained at this Cold Stone location. Will definitely not be coming back.
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November 2023 by Elsa
Ordered through door dash this evening and my dasher was waiting for the order for nearly 30 minutes for one ‘like it’ size scoop. I called this Cold Stone and they said “sorry it’s busy right now”. My dasher sent me a photo of the store completely empty. I finally got my order nearly an hour later.
