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December 2023 by Kerri Lorigan
Staff there saved our marriage with the recommendation of this tile — not what either of us had considered, but a perfect balance between what the tile guy was recommending and playful!
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April 2023 by Barbara Mordini
Went to Murray for new bath reno. Had previously picked out a kitchen faucet & was very happy with the assistance & knowledgeable staff. Gina expertly guided me through all of the options & has a vast wealth of knowledge of the many products in their showroom. She could not have been more helpful throughout the process. I love everything that I selected. Would highly recommend this business.
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February 2023 by Ken Kraynak
Great showroom, great guidance. Glad I stopped
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April 2022 by JP de Ruiter
myWe just went there to look for stuff in our new bathroom. We were the only customers. There was one woman "working" there, she was on the phone, having a private conversation. She stayed on the phone for 10 minutes without even acknowledging our presence, all the while looking at us, while we were clearly waiting for her to assist us. We will never go there again. So much for wanting to support the local economy instead of ordering stuff online.
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March 2022 by Timothy T.
To start, the ONLY reason they are getting two stars and not one is because of Tracy. My wife and I first engaged with Murray Design when renovating a kitchen and bath at our new-to-us home. We met Gina, who was initally helpful in making tile design recommendations. We then ordered a custom vanity and 'special ordered' our fixtures (dual shower heads and matching vanity faucet) and I truly wish I didn't. Gina should have stuck to just the design - she completely dropped the ball when it came to providing us the right fixtures and valves to have our shower system work as it should. To start, we have a walk-in shower, no tub. My plumber looks at the diverter valve and immediately knew it was incorrect. I went back to Murray Design and met with Tracy who graciously took upwards of an hour figuring out if we could in fact use the parts Gina ordered for us. Gina arrived mid-discussion and immediately took defense that we we're clear enough with what we wanted (somehow- in her mind- it makes complete sense that only ONE shower head would work at any given time) and that we could NOT in fact have both on at the same time (which is just common sense.) She then quotes out an additional $810 in parts to have the system work the way it should.The following day (Friday) I went back during business hours and found the showroom door locked (least surprising thing in the world) and my plumber needed to continue working to stay on schedule, so we went to Met Pipe in Somerville to get what we needed. Today (Monday) I go to Murray Design to return the fixtures we bought and Gina refused to take back what we ordered (even though I was willing to pay the ridiculous re-stocking fee) and told me "i made her mad" by getting my symmons valves elsewhere because she sells them. I can't recommend you stay away from Murray Design and Gina the best you can - she truly is one of the most defensive and disrespectful sales rep I've encountered in a long while. If you're forced to go to Murray Design, only work with Tracy.
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December 2021 by Jp D.
We just went there to look for stuff in our new bathroom. We were the only customers. There was one woman "working" there, she was on the phone, having a private conversation. She stayed on the phone for 10 minutes without even acknowledging our presence, all the while looking at us, while we were clearly waiting for her to assist us. We will never go there again. So much for wanting to support the local economy instead of ordering stuff online.
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July 2019 by Debra Foti
I can't say enough about how knowledgeable and helpful Tracy was especially in regards to the hand held showers. The showroom is amazing!
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July 2019 by Tyrone Evans
Great prices and amazing fixtures!
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July 2019 by Mark Colan
Helpful advice good service
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July 2018 by William Barabino
Been to a few others. This place is amazing for bathroom remodeling. They had full displays ready for comparison and review. They have actual tubs and showers. Tiles. Fixtures and assessories. Right in Medford!
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July 2018 by Jose Quinones
Beautiful showroom check out their tour!
