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October 2023 by Thomas Burns
Should Have Gone Here To Begin With! I've Lived in Medford for 15+ Years! Didn't Realize We Have a Napa Auto Parts?
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May 2023 by TaQuila A
I am filling a complaint, not for the store but for the Area Manager **** for ******* **. I was let go Wednesday May 17 while I was on the clock and never heard any reason on why to end my contract. Just recently I called **** to speak about if I was going to get paid for the days before I was let go. ****************** to pretty much yell at me and call me some very offensive names in the process. I have pictures of text and messages on him pretty much calling me ghetto, a thief and much more that I consider more offensive. I respectfully told him to stop but yet he said I was playing victim and saying my feelings are fragile. I should play the lottery since Im so good at stealing money from people Working for Napa under contract was the worst experience that I have ever dealt with.
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October 2022 by William Aguilar
Customer service on the front desk are the worst they need to find a different jobYou need to have a lot patience to work on parts and they don’t haveI hope the manager on the store can fix this issue..
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July 2022 by Tim Swain
I prefer this napa store over all the others. They all take great care of me. I've been going here for just over 40 years. It's a very busy store and fairly close to warehouse if there is a problem and you need parts quickly.
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July 2022 by Nickson De Lima
They didn’t have the part that I wanted so before you hang up always say thank you not just hang up on my face because I was gonna order another part
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October 2021 by BETH HAGEN
Ordered on line pick up at store!
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September 2021 by Mø Momodu
I got better service here
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September 2021 by bob sullivan
Great staff, had to order the chemicals I needed. Extremely helpful. As a disabled person, they were extremely accommodating with my purchase. A true diamond in the area. Recommend everyone try them out.
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August 2021 by Mellisa-Sue Shamey (Patches)
These guys are always busy yet ultra polite and professional! It's a great local parts and supply store! However they just spelled my name wrong in a review response, my first name is Mellisa-Sue, not Melissa. Also they gave me the wrong oil filter. I told them it looked too thin, sure enough it was the wrong one. Sadly the Napa pos/inventory system does not recognize my TDI Jetta in the system it as a sub model it assumes it's a gas vehicle. It's a diesel, they gave me the gasser oil filter, the part does not fit my Diesel engine, so I have to do another oil change soon and not in 1500 miles. More like next week when I get the right size filter I had to reuse my old 1400 mile one from the last oil change I did 3 months ago.
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June 2021 by skiz72
I work at a dealership down the street from these guys and i get parts for my Buick from them and i recently purchased a serpentine belt from them and after a week of it being installed on my car i noticed a defect/tear on the belt....I brought it back hoping that i wouldnt have to buy another one and the guy i dealt with (not sure his name) gave me another one with no questions asked and was very nice about it....Ive bought a few parts from this place so far and they are great to deal with and the prices are good...I will continue to get my parts here.
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May 2021 by Roxanne Finigan
Pat Stehr is the ABSOLUTE best, has helped me out several times without fail. I can't go anywhere else! No matter what the problem is, or what part I need, he's always got a solution.
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March 2021 by Robert Capone
Very helpful counter staff
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March 2021 by Michael DiS
Great service. Scott was very helpful and friendly in helping me with my parts
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March 2021 by Anthony Fascenda
Got my parts to me fast and easy
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January 2020 by Roger Tiwari
They are very helpful, friendly and professional.
