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April 2024 by Anthony Campana
One of the slowest post offices I’ve been to. This is the closest post office to me and it regularly has long lines reaching past the front entrance. I have consistently waited over 20 minutes just to drop off packages. There is only 1 person at the window accepting mail (there are 3 windows total) while the other is solely doing passport applications and won’t accept regular mail even when there is nobody in the “passport line”.
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April 2024 by Christopher Troia
Really REALLY busy post office, would be great if USPS would consider two agents at a time! This is ridiculous! No respect for customer’s time!! Zero stars if I couldUpdate: nobody was at the desk for what felt like 5 minutes, once the guy comes out he tells me he can’t take my packages because the weight was not correct.. never had this issue before! If I ever get the weight wrong they just charge me.
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April 2024 by Karen Caswell
I mailed an Easter package for my son in college last Friday. It was supposed to get there in a few days, but he still hadn’t received it and I found it on my door this morning. Well, the post office forgot to put the postage on the package that I had already paid for. I had the receipt and wanted them to rectify the situation because it was their mistake. I asked to overnight it at their cost and they wouldn’t do it. This is the worst post office imaginable. It has happened more than once, I hear a lot of people complaining about it. They are useless.
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March 2024 by Jenny Joseph
Had an appointment for 10:40am. I arrived at 10:20am the clerk told me to wait until my actual appointment time so I waited. Right at 10:43 someone calls me saying they don’t have a passport agent today to reschedule (AS I AM IN LINE) What a waste of my time. They could’ve called me 2hours prior to save myself time and a trip. Worse customer service.
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March 2024 by Pat Outridge
NOT RECEIVING MY MAIL EVERY DAY!I VIEW MY DAILY MAIL THROUGH MY EMAIL THAT I AM SUPPOSE TO RECEIVE. I DIDN'T RECEIVE 2 IMPORTANT PIECES OF MAIL TODAY.THIS ISN'T THE FIRST TIME!TOTALLY UNACCEPTABLE!!
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February 2024 by Ronald Dirienzo
No lines
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December 2023 by Jon Lately
Quick transaction
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December 2023 by John S.
I just spent 55 minutes in line with 2 people in front of me and 3 people standing in line behind me. There were 4 clerks behind 2 service windows. Only one of them was working. Rest of them were talking among themselves, and from time to time 'checked us out'. They were hoping we will give up waiting, I guess. The post office is dirty, clerks unpleasant, and the historical mural, now covered by a dusty piece of a disgusting plastic is really something to look at. Medford citizens must like it, nobody is objecting to this service, but I do not like to come here anymore. I recommend you avoid this post office and go somewhere else, unless you want to spend your time. No wonder post office can't reach profitability with such workers and such attention to clients. They make sure clients are not offended by a piece of history, and can enjoy modern neglect, ignorance and laziness instead.
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December 2023 by Anthony Lind
I receive mail maybe once weekly and I’m getting mail from over a month ago. I have important mail that I need that was supposed to arrive 2 weeks ago.
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November 2023 by Brian McDonald
Terrible staffing levels. Workers do their best but everything takes forever because they don’t have enough worker
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August 2023 by robert santoro
on again off again no mail for 2 days these people just do not care the worst p o in mass. they all should be fired but even the people who could fire them will not because they also do not care there was a song send in the clowns they are here at 20 forest st in medford mass. if i could give 0 stars i would
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July 2023 by Lisa Marcum
It's a U.S. post office. Usually a line, and anywhere from 1-3 windows available depending on how many people working the windows. Usually only 1 or 2. Very often a little wait in line, but not usually horrible during off hours/days. A much longer wait during busy days, times, and holidays of course. Packaging envelopes, boxes and some basic cards and wrapping paper & bag items are available to purchase here.
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July 2023 by Fredrick Lazar (Fred)
Do people work here? I heard voices in the back. There are 3 people in line but nobody is assisting them now for many minutes.. aaaand they're out of flat rate shipping boxes. Big waste of time. This place sucks
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July 2023 by Phoenix latex
Sent my package to the wrong house and now cannot get it back. They do not answer the phone or return calls from my local post master.Have escalated claim pending
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July 2023 by Anthony Araujo
Beautiful architecture and I've always been treated well there, plus the hours are very convenient
