CVS on Main Street in Melrose is highly praised for its friendly and helpful staff. Customers consistently note the warm interactions with employees, both in the store and at the pharmacy. The pharmacy staff is recognized for their attentiveness and willingness to address questions, creating a welcoming atmosphere. Many appreciate the personal touch, with employees engaging in friendly chit-chat, making visits enjoyable. However, some customers have encountered issues with the CVS app, finding it disconnected from the pharmacy services. Problems with medication refills through the app have led to frustration, as calls to the pharmacy can involve long wait times. Despite these challenges, the overall experience at this CVS remains positive, with many preferring it over other locations due to the better layout, customer service, and a more pleasant shopping environment. The store also features a good selection of candy and maintains a policy of keeping customer phone numbers on record for convenience. While there may be parking difficulties in the downtown area, the exceptional service and community feel make this CVS a favored choice for many.
Every single time I go into the CVS on Main Street in Melrose, no matter whom I interact with, they're always so helpful and so thoughtful and very friendly. I love this store. And the pharmacy folks are always wonderful too!'
May 2024
Hey, there's this one CVS that always answers the phone and gets my meds ready. And they have a great candy selection too!
December 2023
Lots of variety in what they sell and friendly staff. Easy to navigate and find what you need.
