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October 2025 by Benjamin E
⭐☆☆☆☆
They promoted “free ice cream” at Kennedys then ran out of the appropriated funds 30 minutes in, and then ran out of Halloween candy an hour after trick-or-treating started. Impressive budgeting skills for a bank.
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April 2024 by Ing. Alfredo Payan
Great people and awesome attitude!!
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December 2023 by Vanessa Yavorski
I came to the Melrose branch to open a CD and Kelsey Carideo was approachable, helpful and speedy. Great kudos! Thank you, Kelsey!
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April 2023 by Susan Saunders
Staff are very helpful!
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December 2022 by Luiz Goncalves
Avoid this branch!!! Worst customer service possible, what a waist of time and patience! Just avoid.
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April 2022 by Marie Clare
Been banking here for 15 years. Great bank, and people.
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February 2022 by Jonna Willis
Extremely nice and friendly staff
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August 2021 by Nick Haley
Ricardo Hernandez helped us with an issue we experienced recently and was with us every step of the way. Consistent updates, great follow up and professional service. Couldn't be happier with the help my wife and I received at this location. Thanks to everyone on Main St. especially Ricardo!
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February 2021 by Rocket C.
This is, without a doubt, the worst banking experience I have ever had. Between their new reduced 'COVID' hours (makes no sense at this point), the inability to log into my mobile account, or the ridiculous, primitive, cybersecurity policies 5"this bank never fails to disappoint. The folks that work there are great but this is a friendly neighborhood waste of time.
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January 2021 by craig gordon
Hours on google say open till 3 as I walked in at 12 the lady locks the door and walks away without acknowledging me.
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April 2020 by tiktok Haitian funny
Good people
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February 2020 by Stephen Coughlin
Great customer service Patrick Christian, and Paige and pistol Pete are the best.#trump2020
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December 2018 by Andy R.
I have used Eastern for years and I've been miserable for most of that time. Switching banks is a big deal so I've put it off. I am now not working and am actively looking. EVERY time I log in I have to verify who I am. EVERY time. They call it a one-time thing. NO. EVERY TIME. I either have to get a security code by email or phone. Sometimes I don't even get the option of text. It's so frustrating. I've called many times. They keep insisting I should be able to log in ONCE on each device, then never again. NO. EVERY time. I'm also frustrated that there are not drive thrus at every branch near me. My mother had an account with Brookline Bank so I dealt with them for a while. I never had to go through the agony I do with Eastern. I also had a problem with her account that a branch employee helped me with. She was awesome. Has since moved on, but that's the kind of service I'm looking for. I have kept a lot of money in the bank for a while earning next to nothing. I hope they've enjoyed it, cause I'm moving on.
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March 2018 by Pappu Kumar
Some of Customer service rude and not helpful at all.
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August 2017 by Edward Boyd
Maura and Asst Branch Manager William were very helpful in opening my account.
