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March 2024 by Gina L.
Both times I have been here, Dianna has been EXCEPTIONAL! She is so knowledgeable about the different types of sneakers, and which would suit me most for my upcoming race. She brought out a variety of different sneakers and sizes for me, and was so patient during my indecisiveness. I will continue coming back to this location solely because of how amazing and attentive Dianna is!
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March 2024 by K S.
THANK YOU SOPHIA for providing excellent customer service today when I brought my Aunt to get a great sneaker to help her back ache. Sophia is not only friendly, but also very knowledgeable! They had to order the color sneaker that my Aunt wanted so when I go back to pick hers up, I am going to have Sophia go thru the right fit process with me so that I can purchase a good pair of sneakers for myself! Thank you again!
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January 2024 by Stacy B.
The store was very crowded I stood for quite a bit of time w no acknowledgment, no "We'll be right with you" I was disappointed because I know that Marathon Sports is one of the best businesses for runners,
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October 2023 by Faith Hernandez
Never new how much of a difference shoes can make for your well-being. The only place I buy my running/walking shoes.
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September 2023 by Marge Quinlan
I went to Marathon Sports in Melrose for the first time today. The young woman who waited on me, Emily, was very friendly and knowledgeable. Once I told her what I was looking for, and assessing my feet on the machine they have, she gave me suggestions on what type of sneaker to buy. I was very pleased with the customer service and product I received.
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September 2023 by Kathleen W.
Super awesome staff that is very helpful and knowledgeable. Approach you when you come in so you have 1:1 help for your whole visit including gait analysis, shoe try on and purchase.
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August 2023 by Audrey Thornton
Joe was extremely patient and helpful with picking out a good pair of running sneakers. Will definitely be coming back when in need of another pair!
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July 2023 by Dave F
Great service. The staff scanned my feet and help me pick inserts. They helped my wife assess options for walking sneakers.
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July 2023 by Alan C.
I've been going to Marathon Sports for years. They're the best. I went today for shoes for the first time since their change in ownership. I stepped on their Aetrex technology and was told that my shoe needs were average, no pronation, arches were proper, pressure evenly distributed. No special shoe requirements. But, I was told that I now needed an orthotic in addition to shoes. Why? Don't orthotics respond to specific identified concerns? No explanation beyond the benefit additional cushioning in a well cushioned running shoe. Bottom line - I always counted on Marathon Sports for honest recommendations. I hope they're not now unnecessarily upwelling.
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June 2023 by Ryan Hamelin
Excellent service from a young blonde woman in glasses on Sunday. She worked with my husband and he left with just the most comfortable and terrific shoes. He was happy and we were also. Kind and knowledgeable staff. Highly recommend.
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June 2023 by jes brown
Starting off with: I love Marathon Sports. I have been a customer since I joined cross country in high school 10 years ago.Today (6/20) I went to inquire about a Garmin watch at the Melrose location. Upon arriving, I was not greeted and waited a few moments before someone approached.I was informed by employees at a separate MS location that there is a small discount on electronics available (Personal Trainer discount).When I politely asked the employee John, his demeanor changed immediately and they became very defensive stating “that’s not true at any location”.I tried explaining that I was just wondering as I was spending $600 on a new watch.I asked if we could call another location to ask about the discount and was met with “Why would I do that? No locations EVER do that, not even Team Nights”.They continued to tell me I was wrong, even though I knew that other stores had done discounts on Garmin before.I was really disappointed with this employee interaction because I love Marathon Sports and it was quite uncomfortable.
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June 2023 by Leanne Milton
I came to Marathon Sports in Melrose to try and find a good running sneaker plus a sneaker I can wear at work. I work in a hospital which requires a lot of time standing on hard unforgiving floors. Lily was happy to assist me in the process. They had this really cool tool that helps you learn about your feet. You step on this pad and within seconds the screen will display all this information about your feet including what your shoe size should be, your arch, etc. It was really neat! Lily then picked out a few pairs of sneakers for me that she thought would be an excellent fit. She was right! I tried on 3 pairs, and they all felt comfortable and cushioned. Something I never felt before. With her expertise and advice, I ended up with a pair of navy Brooks. They are the most flexible yet form fitting sneaker I have ever worn! I am so happy I came in and was lucky enough to have Lily help guide me in the right direction and narrow down on the perfect pick for me. She was kind, helpful and professional! Excellent customer service and will definitely be back!
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June 2023 by Leanne M.
I came to Marathon Sports in Melrose to try and find a good running sneaker plus a sneaker I can wear at work. I work in a hospital which requires a lot of time standing on hard unforgiving floors. Lily was happy to assist me in the process. They had this really cool tool that helps you learn about your feet. You step on this pad and within seconds the screen will display all this information about your feet including what your shoe size should be, your arch, etc. It was really neat! Lily then picked out a few pairs of sneakers for me that she thought would be an excellent fit. She was right! I tried on 3 pairs, and they all felt comfortable and cushioned. Something I never felt before. With her expertise and advice, I ended up with a pair of navy Brooks. They are the most flexible yet form fitting sneaker I have ever worn! I am so happy I came in and was lucky enough to have Lily help guide me in the right direction and narrow down on the perfect pick for me. She was kind, helpful and professional! Excellent customer service and will definitely be back!
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May 2023 by Ignazio LaFauci
PJ was a huge help. This was my first time buying running shoes and he helped take me through the process, answered all of my questions, and made sure I was comfortable with my purchase. Would recommend Marathon Sports, and especially the help of PJ, to anyone interested in buying running/performance shoes. Will definitely be back
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May 2023 by Veronica Pro
First time I came here was over 9 years ago… came here today to get back to running, and Ellen took the time to help me find the perfect shoe. If you’re looking to start running again and need help getting the correct gear, this is the place for you!