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December 2023 by martin Doto
Very good personal there from their investment people to their tellers always willing to help.
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September 2023 by Alex Navarro
The tellers are always so friendly! Adams and his team are just lovely.
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August 2023 by Xuong Tran
We just stopped by this branch to modify some information from our account and we meet with Jelena Mitic Elliott who is so helpful. She is so nice and help us through the entire process. We gave her a 5 starsWe will come back this branch again for future need
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August 2023 by Dorothy Ritter
I had a great experience with Jelena
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August 2023 by X T.
We just stopped by this branch to modify some informations from our account and we meet with Jelena Mitic Elliott who is so helpful. She is so nice and help us through the entire process. We gave her a 5 stars We will come back this branch again for future need
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December 2022 by Karen Fletcher
I'd give it a -1 but the woman at front desk is pleasant and helpful. The Man who was working tonight was a complete waste of time. Rude little boy. This is why I took my money out and closed my account. Most if our experiences at Santander are awful!
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November 2022 by Huan Chen
This bank is a joke, the 3 teller working is Mo, Larry and curley , the lady there looks like Mo, no joke. The customer service none whatsoever, the peoples working rude, I try to deposit my check with my driver's license, they need two forms of ID they don't know if that was me or my account, and they didn't know if that was my check,Happen with the same name on my driver's license, u can't withdraw with out 2 forms of ID, u need to forms of ID to make any types deposit, what kind of clown show is this bank, Oh if u don't have any movement in a month there is a fee, so this is how this bank make money, what a scam. Do not open an account with this bank, this bank is terrible, avoid headaches and fees.
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August 2022 by Jaime P.
This bank has saved me numerous times when I needed to deposit money. There have been many times when I was being robbed and I was able to deposit my money in time. God bless
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April 2022 by vinay thakur
Everyone I met at melrose branch is friendly. I am santander customer from last 3 years and satisfied with services(my favorite place to do notary). Earlier I used to visit bank of america and Citizen but faced lot of issues, but now I am more Santanderian ?
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March 2022 by Providencia Colon
Went to the Melrose Santander and was immediately greeted when I walked in. The woman introduced herself as the manager Ivette. Very kind and helpful. The tellers were so nice I was very happy with the service!!
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February 2020 by Ronald Ballard
I've had very good service from Santander bank in Melrose. They have made every problem right and treated me well when I needed help. I have nothing negative to say about them. I had cape cod bank and trust, which was taken over by sovereign bank, then Santander bank took Them over. Through it all, I've been lucky to have a bank I can depend on! 5 stars!
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September 2019 by Roberta Sclafani
I love the staff here! Will was very helpful in faxing me over a front and back of a check for me; Stacey is always very sweet and Sean is always friendly and nice to see at the end of the week!
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September 2019 by Tsering
Today afternoon, I was withdrawing money. Suddenly a man rushed inside the ATM and walked towards me, as soon as I turned towards him, he faced the wall. This was scary and extremely uncomfortable. Santander can see this on their video at Melrose ATM.
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April 2019 by George Steidel
I just opened an acct today. Stephen, the bank representative was great. Answered all my questions and provided me with a lot of valuable information about other accounts and services. The staff members seems to be friendly. The Municipal parking lot is behind the branch. Great experience !!!
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January 2019 by Maximillian G.C.
I will give it a star for the facelift within the last few years and finally getting rid of the old vindictive staff, esp that very thin woman who was always out to get someone. That being said, today was just not a good day as their so called new and improved atm ate my money! Of course they can't just get the money so I had to call and spend my morning dealing with this. Staff here have become more pleasant, but it feels forced, this is why I just use the atm, in and out. Also someone on the phone said welllll the atm wasn't serviced before the holiday, bs, it was wonky a few weeks ago and now it's eating money! I got it resolved but it left me with a bad taste. Won't be back to this branch at least. Manager is a joke
