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March 2023
They charge fee if their customer extended and customer affecting other customer. However, they don't cover costs of the affected member. They canceled my reservation a lot of times, and I had to pay extra to find another zipcar. Terrible business, terrible cars, terrible customer service.
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June 2022
I was a member for years before canceling yesterday. They did not honor my reservation, instead moving it to a completely different vehicle I couldn’t access in time for the errands I needed to run. Cars are filthy and in disrepair, and they can’t even make them available. Pass on this obsolete, busted service.
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November 2021
Zipcar went way downhill during the pandemic. It's now unreliable and (with fewer cars) less convenient, often requiring long trips just to get to the car
