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November 2023 by Nate Moyer
Great dealership to work with. They had exactly what I was looking for, the best prices, and the sales team was second to none. They worked with me to get what I needed for my trade while getting me into my next truck! Will 100% be using again and highly recommend. They even delivered my truck to my house and picked up my trade so I didn’t have to travel back out to the dealer!
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November 2023 by spagepg
Hello,This message is for Morgan at the Ford location. First off, I want to say thank you for the great service and your impeccable knowledge of the vehicle I inquired on and purchased. In my opinion one of the best ways to sell the car is to know the car and let your potential customer know about it's features and what it can do. I can honestly say that is what sold me the car.You knew where all the features were and showed me how they work, and you held a great professional conversation about the whole process from beginning to end! We need more folks like you on the floor working with customers.I love this car and thank you for all your help making a smooth transition.
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November 2023 by Shannon Kedski
This was my first time buying from imperial and it was great! Tony from sales was awesome! He helped me get through everything and was very helpful! Would definitely recommend working with him! Everyone there had great communication and made things easy! Definitely will be doing more purchases in the future with them. Highly recommend!
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October 2023 by Jared Pelletier
Dean helped me out from start to finish with the purchase of a new truck and the trade-in of my old one. He was super easy to work with and very helpful. He even followed up after the delivery to make sure everything went ok.
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September 2023 by Bill Brooks
I would highly recommend Imperial Ford in Mendon MA. They were unbelievable in the whole process. This a top notch organization that’s willing to go the extra mile for you. They are knowledgeable on their products, their prices are fantastic and they go above and beyond to make your buying experience smooth and hassle free.
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August 2023 by morgan
Purchased a Ford Bronco from Imperial. Absolutely love my car and couldn’t have had a better experience. I come back and service here for all my maintenance as well. They take great care of me and I would recommend this dealer time and time again. Thank you Imperial for meeting customer needs.
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August 2023 by Brian Burke
Recently traded in my 2018 Explorer and upgraded to a 2022 Explorer ST…love it! Haley was great to work with, very knowledgeable, with great communication along the way. Well done Imperial!
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July 2023 by Tomasz Kozlowski
I bought brand new F150 Lariat a month ago. I'm so happy with price ( much cheaper compared to NJ). Transaction was smooth , great communication with sellers. Definitely will do more purchases with Imperial Ford in the future. Highly recommend .
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July 2023 by Donna Gomes
Imperial Ford is outstanding! Our Sales Professional Lynda Glassey was the best ! Low key no pressure and knows her cars !!! We purchased a new 2023 Ford Bronco and love it !Lynda made the process enjoyable!
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June 2023 by David T.
What did this dealership provide me other than a vehicle -- INCONVENIENCE. Stay away from this dealership. Do not finance with them, they add a markup to the interest rate. I have excellent credit, but yet was given an INFLATION interest rate. This was my own fault because I didn't do my homework and get a pre approved auto loan. I ended up having to refinance through a credit union to receive a 3% lower interest rate(inconvenience). An extra application and hard inquiry on my credit. Don't get GAP insurance. It wasn't even discussed but yet I ended up paying for it. So I had to refinance and cancel GAP insurance, two things that could've been avoided. The business manager Audie was not happy that I went this route. Can you tell by his email response attached after asking a couple of simple questions?
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June 2023 by Andrew Lind
Recently traded in my truck for a 2023 Bronco Sport outer banks. Our salesman David was very easy to deal with and worked to get us a great deal. This was my second purchase from imperial and I think I will continue to purchase hereUpdate: went back to imperial and purchased another Bronco Sport Outer Banks now i have two. Thanks guysAndy
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June 2023 by Angelina Herrera
Morgan Johnson is AMAZING! My partner and his friend started a trucking business (MF HAULERS) and Morgan has been so helpful! From the time they ordered the trucks, until the day we got them, she communicated with them and helped them in every step of the way. If you’re planning on buying any type of car, go with her, she has the perfect knowledge and customer service. We will for sure be coming back to her in the future. Imperial Ford is lucky to have you. Thank you Morgan!
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June 2023 by Google user
Recently traded in my truck for a 2023 Bronco Sport outer banks. Our salesman David was very easy to deal with and worked to get us a great deal. This was my second purchase from imperial and I think I will continue to purchase here Update: went back to imperial and purchased another Bronco Sport Outer Banks now i have two. Thanks guys Andy
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May 2023 by Ava Platt
I just bought my Bronco Sport from Imperial Ford. I’ve been wanting one of these since they came out and I had a list of options I wanted on the Bronco that I wasn’t really finding at any dealership. I wanted to wait to find the right one and Vincent found me a Bronco that had every single option I wanted! I could not believe it. He even got the Area 51 color, Brown leather interior, adaptive cruise control, trailer hitch; it is the exact the fully loaded Bronco that I wanted, and gave me an amazing deal. From start to finish Vincent walked me through the whole process and made it seamless, I felt like he really cared about me and making sure I felt comfortable and happy with what I was getting. He was even extremely honest about which car he thought was best for me, which is a trait that is hard to come by when purchasing a new vehicle. I had purchased other Fords out of state at other dealerships and I have never experienced the customer service I got from Vincent. He truly is an expert! I will continue to purchase all of my cars from him in the future. The entire staff at Imperial Ford is amazing, they really treat you like family there. Thanks for finding me my dream car, Vincent!
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May 2023 by Thomas Keirstead
I just bought a 2021 Ford Explorer from Imperial. My salesman, Jay Grover, was very helpful. There was no pressure to buy. The test drive went great, and we quickly worked out a deal on the price. Imperial gave me a great deal on my trade that had high miles and wasn't in perfect shape. I was in and out with my new Explorer in around three hours. I have had the car for a week now and I still love it. Thanks Jay and Imperial!
