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December 2025 by Flavio Furtado
Terrible customer service. I schedule a pickup and have everything all set up and they don’t show. I called multiple times and am told don’t worry the driver will call. They didn’t and I had to reach back out a 3rd time to be told they have to push it back a day. Half way through my rental they increased my monthly cost. And now to top it all off they are stating they will not pro rate my rental and refund me for the remainder of the rental term. Because I called a week after my “billing date” that I get charged for the whole month. No one said that when I scheduled pickup. Otherwise I would have kept it for an extra 20 days. When talking to billing I was told sorry it’s in your contract and when I asked if they could do a partial refund as a courtesy I was told “no,we treat all out customers the same”. After making 2,500 dollars off of me you would think the company could spare the 200 bucks. Next time I have a storage need I will not be using pack rat
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September 2025 by Joanne Whitman
Francois delivered our unit on Sat Sept 15. We went above and beyond helping move items so the storage unit fit perfectly in our driveway.
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August 2025 by Cinnamon Arraiz
This is the worst experience ever. They refuse to do what they say. I would not recommend this company to any one at any time for any reason. I have been trying to get my belongings for 6 months. Tried GIVING them money for 6 months. This has been the worst moving experience of my life. The most stressful and I still do not have my belongings.
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August 2025 by Naqibullah khidri
The loder is so slow they're 3 truck waiting for loading
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August 2025 by Kelsey O'Neil
Doesn’t even deserve a single star. The WORST company to do business with!!! I ordered a 16ft container and the driver (Jamie) brought me one which was already damaged. He then tried to fix it by taping the side of it shut. Not to mention he placed it in the wrong spot with the doors facing in the incorrect direction. Oh and he was a total CREEP! Customer service was of no help. They told me I couldn’t have a new container delivered for a week and that if my $15k worth of furniture inside the container was to be damaged during that time by weather or any animals which could now get in, they would not be responsible for that either. Customer service then insisted they would take $100 off for the inconvenience of the entire experience. Nope! They charged me the full price. I could go on and on but I won’t. Save yourself the frustration and choose PODS instead!!
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June 2025 by Kristina Leskis
Had a recent move from Florida to Massachusetts. I only had about two rooms to move so I got a 8X8 container which fit everything perfectly. Plus a little extra room. I filled a queen size bed, dresser, and a bunch on plastic bins and boxes. The drivers were very courteous and professional. The only thing was the long wait time to speak to a representative( they do give the option for them to call you back) which I did and they called back in a timely manner. The representatives were very nice and friendly. You are able to schedule your pickup and drop off times to your desired dates. And the drivers call you an hour before they arrive. The unit was clean and my belongings came unharmed. I would definitely recommend Pack Rat! They also price match and was the cheapest route to go. Thank you for making my move less stressful.
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June 2025 by Michael Gardella
We required three containers to handle our move, and we wanted to let everyone know the pickup experience was perfect. Jayce was very responsive, accommodating, and professional coordinating the entire process. The drivers (Jamie Jose and Wilson) were punctual, accommodating easy to work with and were clearly experienced as they precisely located each container. The destination group will have a hard act to follow. Based on this experience, I would recommend Pack Rat to anyone planning to move.
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May 2025 by Regina Craft
Great service. Here ahead of time.
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May 2025 by Colleen K
Driver was amazing, very nice, showed everything that I needed to know about it. Put it exactly where I needed it to be. Thank you
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May 2025 by Maribeth Ross
Frank, the driver - greatest guy! Container arrived on time and was placed exactly where we wanted. Frank explained the ins and outs of use and packing. Entire process completed in 5 minutes! Highly recommend.
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May 2025 by Craig P
Frank and his assistant were terrific, very punctual, knowledgeable and friendly. I moved out of an apartment where the lot is very tight and they were able to figure out a solution quickly and efficiently. They looked for a way to make it happen not make excuses for why it couldn’t happen.
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May 2025 by Nick Pignone
Franky delivered our pod, super professional and nice. Made it easy.
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May 2025 by Tammy Hoey
Frankie was very helpful put the pod exactly where i wanted and gave me instructions on how to load and lock the pod!!
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April 2025 by Jenelle Hitchcock
I can't say enough about the service the driver Jose provided. He called me an hour before arriving, confirmed the location of the pod, and the way in which we wanted it to open. He shows up on time and is extremely friendly! We originally were booked yesterday with PODS Inc. They never called and never showed up! We went on to Pack- Rat last night and scheduled for today. To say that the customer service and follow through was refreshing is an understatement. We will forever use your company! Again, shout out to Jose. What a sweetheart he was!
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April 2025 by MV
He did an awesome job dropping off 2 pods for our move! Highly recommend. Friendly and professional.
