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November 2023 by David Lynch
The showroom staff was terrific, they really went above and beyond to make my experience with FW Webb a great one. Thank you for your knowledge and professionalism!
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May 2023 by David L.
My hot water heater broke down on me this morning and I found that the thermopile malfunctioned. A thermopile is similar to a thermocouple except that it produces electricity via heat rather than a sensor measuring temperature. Anyway, the only local place that had it in stock was F.W. Webb. Now here's the kicker...this part is ~$20 at Home Depot or Amazon, but not at Webb! At Webb, it'll cost you 4x the normal rate...a whopping $80 for a $20 part. If I didn't need hot water today, I would have ordered one at the normal cost. I will NEVER do business with F.W. Webb again. Pure price gaugers in my mind.
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October 2022 by Howie Dalton
Always in and out when I deliver here.
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March 2022 by David M.
Fw Webb is a hot mess. Auburn is a total embarrassment. Most locals and plumbers avoid. Employees turnover is off the charts. Why doesn't clueless owners send out a questionnaire? Maybe secret shopper? Springfield a big mess . Ignorance is bliss.
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October 2021 by Dan C.
As a licensed plumber I felt disrespected and mistreated all because I didn't have a credit account with them. People working the counter act lazy and immature, especially the young girl Talia. Managers are even worse, if you call and ask for help they just take your name and number and never call you back. Can't recommend this place and will never do business with them again.
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October 2021 by Stacey Williams
Samantha was great to deal with, helped us out with options for what was in stock versus different lead times to fit our needs. No pressure sales, got what we needed, we left very satisfied with the price, service and quality product we expected when we chose to go shopping here. No surprises.
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August 2021 by Burgos Tommy
Good building ?♀️
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August 2021 by James Debruycker
Great people and fantastic sercice
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December 2020 by Tim Hunt
Lots of products but always very slow to receive your order plus warehouse does not seem to care if are receiving your order correctly
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November 2020 by Karen O'Dea
My husband and I went into the showroom in Methuen looking for a kitchen faucet. The woman there asked what we wanted, and I told her the dimensions of the piece we needed. She told us we were welcome to measure what was on display, but that looking at their website was the only way to get specs, and that their website didn't filter or sort on dimensions. The only way to find a potential fit was to individually check EVERY item. Really? That was utterly unhelpful and dismissive. Customers deserve better service.
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August 2019 by Steve E.
Never Again We did a bathroom remodel and it was not fun dealing with this location. Our project was delayed because the regulator and other items we were sold couldn't handle the volume of water required by the shower fixtures. Our plumber looked at the internal parts we were sold and told us what we needed to buy. We had to re-order (at more money of course) and return what we bought. We lost the plumber who went on to other jobs because he didn't have what he needed to do the job. Of course, this pushed back our tile installation, etc. ... you know how it goes. Everything lined up to be finished before guests arrive for the 4th of July, and now nothing is happening. When the plumber came back to install he noticed that we didn't have extenders for the faucets in the shower. He could hook up the faucets without them but they didn't look right. Another order was placed for the extenders. After ordering over $1,500 worth of brushed nickel parts, we were sent chrome extenders. Are you kidding me? I called the sales person two weeks ago. No replacement parts, no callback. I called her again two days ago and left another message. Nada. I agree with others who have said that this location has horrible customer service and I'll never go there again.
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July 2019 by Catherine N.
Went to this location to see different options on the display room floor after first going to the Exeter, NH location. HORRIBLE customer service. Non-existent really. Only one woman working the store and another on the floor, at a desk, pointedly ignoring people. We were there for a good half hour. We went back to Exeter though and they were great. Professional and really took the time with us, even though we were ordering for our own home (i.e. not contractors). So, do yourself a favor and go to the Exeter, NH store. 5 stars for Exeter, 1 for Methuen.
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March 2019 by Paula Fines
Spent over an hour with Mary Ann selecting toilets, faucets, lights, shower heads, etc. She was super helpful and knowledgeable and patient with us. Great place.
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March 2019 by justin Chretien
Delivered a load of pipe quick easy unload
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March 2019 by FitzeesMrs
Nice showroom. Too bad no one to take our $$. Waited 45 mins for the 2 people working to wait on us, as they were busy with the two other customers in the store. Prices on only about half the items. Makes Cheapo Depot service seen good. They should hire a high school kid to work after school, least he could give someone idea of prices so people don't stand around forever. Sorry, we won't be back.
