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March 2024 by Steven Howard
I booked a room at this place over 8 months ago for the Boston Marathon. I received an email today saying my room was canceled. I called and the person that answered the phone must understand English as her second or third language. From what I understood, the hotel no longer takes people because it's being used for Migrants. Screw the Americans that actually pay. Despicable!
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March 2024 by Jeff Sainbien
Hotel is easy to locate right easy from HWY. Rooms are clean and
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February 2024 by Wisnick Verger
Loved it everything was perfect with checking and out no issues room was comfortable and clean. Breakfast was always good here.
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February 2024 by Olriche Muscadin
Best western Is one of the best hotels in the usa. I always stay with BW hotel. This Is very nice AND clean hotel.
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February 2024 by ricardo pierre louis
Hotel is easy to localidad my room was clean my Kids like this hotel and breakfast.
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February 2024 by Laurie Louisjeune
Love this hotel nice staff and very clean
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February 2024 by John Hassan
One of the best hotel I have stayed in after the COVID. I have arrived at 10am at the hotel checking time was 3,pm there was no problem checking in 4 hours early. My room was clean and small fresh also bathroom was spotless. I did not use gym but breakfast was so good and the leady was was working in the breakfast was very friendly and helpful.
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February 2024 by divyesh patel
Hotel is nice and have a great hot breakfast rooms were clean and
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February 2024 by Castelus Albert
Lovely hotel nice and clean
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February 2024 by Samuel Poporte
One of the best hotel in milford. With some good room rates and nice quality me and my kids love this place it was my first time staying with best western hotels.
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January 2024 by Jeanlucson Demosthene
Beautiful hotel Very Nice job cleaning rooms.
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January 2024 by Atanize Vernet
Great palace in town clean rooms and quite night sleep.
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December 2023 by Paul Izokaitis
Hotel smells, needs updating, staff always hiding in office and not wearing any branding or name badge. Took 10 minutes to come out to check us in. Watching tv in office. Vending machines barely have items, snacks at front counter very slim pickings. Took away breakfast buffet before time was up even though people were still eating. Hallways dirty. Rooms were clean, but worn down. Large group of people were either living there or long term, but they were sitting in hallways and staff did nothing. Couldn’t even walk by them. They had outdoor baby ride-ons in the hallway. Common areas floors were sticky. Ice machine does not work on 2nd floor. The one time I saw a worker he asked housekeeping to vacuum and they literally said no. Amazon delivered boxes and staff left them at front desk for a long time. Lazy help. Lights always off in common areas
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November 2023 by joe newhart
I've stayed here a handful of times the property is clean as are the rooms etc. Although my only ever problem with this place is the breakfast they serve is kind of lacking they should charge a couple bucks more and upgrade the choices and someone is a bit overzealous with the use of disinfectant or doesn't rinse their coffee brewer after washing it. Figured the first few times I stayed it was a one off thing but before I had left made a cup of coffee and ended up not drinking it it had a strong disinfectant or detergent flavor enough to leave my tongue kind of stinging. The people that work there very nice and they do a good job keeping the guest rooms very clean and tidy. There's a handful of restaurants in regular chain stores around so you're not without a means to keep yourself comfortable otherwise.
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October 2023 by Nancy Maye
I had a bad experience with one of the front desk people yesterday and this morning. The manager Sam called me today and apologized profusely for the bad experience and gave me an early check in and late check out which I appreciated so that’s why I gave more stars for service. The location is ok, not near anything or any shopping centers. Bathroom is nice. The guy that checked me in was also very nice. The building itself could use a facelift and I was a little surprised to find out this hotel only has 2 floors. They put us on the 2nd floor which I also appreciated.The incidental hold is 100, so be advised. The breakfast area looked nice…The only thing I have to say is there are burn marks from cigarettes on the top sheet on the bed so I will definitely not be using or touching that. There is also a stain on one of the lamps. Not a big deal but I don’t like the burn marks on a place where I am supposed to be sleeping. There is also a little bit of rust on the shower attachment (I don’t know what it’s called) again not a big deal but if I’m going to be using that to take a shower I’d rather not have that near me.Overall, it’s a 5/10 and I don’t think I’d be back here. I’m willing to bite the bullet and pay extra for the BW in Franklin. If you are planning to stay here for one night, these issues shouldn’t be a problem but if you are looking to stay multiple nights, don’t stay here.what did it for me was the individual I had spoken to at the front desk. He ruined my experience before I even got here and made me want to cancel the reservation altogether and pay the 145 and book somewhere else. Please be advised of this when calling this hotel. You will get no answers with that person.
