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March 2024 by Celeste Taylor
At 68 years old , my original piercing were like low hanging fruit ,if you know what I mean. Re-piercing seemed to be a good option.I made an appointment on line and it was my good fortune to have Miss Kayla working that Saturday morning .She was the best. She was fun and supportive of my decision. She was professional from start to finish .We laughed alot but she stayed focus and never rushed through the service even though she was the only associate working in the store that day.I also observed her interactions with other customers , a return and credit issue and a few parents with kids running excitedly through the store and yet I never felt as though I was anything but her priority.I highly recommend this Claire's location because of Kayla.
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December 2023 by Carol Miller
We had a great experience with my daughters first ear piercing. Would recommend.
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December 2023 by Nicole Paquette
On Saturday, 11/4/23 my daughter got her ears pierced at Claire's in Millbury, MA. I can't thank Kayla and Emily enough at how wonderful they were with my daughter. She was extremely nervous but has wanted them done for quite some time. It was her choice to get them done. With that being said, she talked with Kayla beforehand and asked a few questions. Kayla listened and took the time to answer her questions and ease her worries. Emily also took the time to show her step by step what would happen. My daughter got both ears done at the same time. She did FANTASTIC and was so proud of herself! If it wasn't for Kayla and Emily, I don't think she would have gotten them done. Thank you both so much for everything! You both deserve to be recognized for having a great work ethic! ?
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March 2023 by Betsey Cronkhite
I can't say enough about how amazing Kaylah is!!! Had my son's ears pierced for his birthday. She was so sweet and professional. She put him at ease. We also had a great conversation about Claire's needing to expand beyond just the female gender roles and expectations. There's room to grow here and Kaylah has great ideas. Claire's, you've got a great employee here looking out for customers!! We'll keep coming back if you keep employees like her!!
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March 2023 by Kelli O'Leary
I had an amazing experience at this location last night. Hannah and Emily are phenomenal. They truly serve up some great customer service as soon as you walk through the door.I got 2 piercings and they talked me through the entire process in detail, let me squeeze a teddy bear when it was go time AND each took a side so I could have both ears pierced at the same time.These girls are an asset to the company. They made me feel like I was part of the crew with genuine conversation and upbeat personalities. 100/10 they truly go above & beyond.The location was clean, organized and if you asked, they could tell you exactly where something was located. I will definitely be back soon and hope to see these ladies crushin’ it again!
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June 2022 by gia n.
Me and my friend went in looking for sunglasses. From the second we walked in there were two employees staring us down with a dirty look. We weren't even doing anything wrong, just looking. My friend accidentally dropped something, and it clearly didn't break. The employee came up and passive aggressively said "wonder how this ended up like that.", when it wasn't even broken or damaged and we had already out it back. And not to mention after she said it she stared us down the whole time we were there until we just decided to leave because of it.
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April 2022 by Aaron Rivard
HUGE thank you to Alex and Kayla for my daughter's birthday this past weekend! They decorated the store, supplied tables, plasticware, plates, cups, napkins, and goody bags for the kids. All for FREE! All I had to provide was the cake, drinks, and activities for the kids. And the kids had the store to themselves for the entire party! Alex and Kayla were absolutely fantastic, and my daughter and her friends had so much fun! If anyone is looking for an awesome place for a birthday party, go. To. CLAIRE'S!!
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February 2022 by Erica Harrington
Got my 3 month daughters war pierced! Claires was so professional and thorough. Would recommend to anyone!
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December 2021 by Onna van Eyk
Helpful staff. Cute squishmallows options.
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September 2021 by Braydon Dobelbower
They were rude and disrespectful
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June 2021 by Scott Moberg
The day after my daughter got her ears pierced, she was playing in the yard and noticed that one of her new earrings was gone. We called the store to see what our options were and it was suggested that we wait until her ear healed completely and then to head back in to get it pierced again. We left the remaining earring in and waited 5 weeks for her ear to heal.5 weeks later, we headed back into the store. They remembered our phone call and after checking my daughter’s ear to be sure it had healed, they immediately set up to pierce her ear again. They matched her existing earring didn’t charge us for the new earring, which we did not expect at all.We’re thankful for their level of customer services and for making the entire process so easy for us to get corrected!
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May 2021 by Mellissa
This is the best Claire's store. The customer service is what really makes this store special. Manager Kayla and her team always go above and beyond to provide their customers with a great shopping experience. This store has impressed me so much that we celebrated my daughter's 8th birthday there. My daughter and her friends had the best time and we are planning her 10th birthday there as well.
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January 2021 by Clare Foley
Today I went to claire's to get a mini backpack. We had to wait outside for 30 minutes due to the compacity limit. There was only 3 of us so it wasn't like it was much trouble to let us in. There was 4 people inside just standing there on their phones. It wouldn't put them through much trouble to maybe leave and let us in. Not to mention it was on 25 degrees outside. The managers inside didn't have any intention of telling those girls on their phones to get a move on. I was so cold that I had to leave
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August 2020 by Geraldine Nayelli Rivera Ortiz
Love it my girls have a blast every time we go there every thing is so cute
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October 2019 by Eliza L.
Had a great time at this Claire's!! The service was excellent, and the products were fantastic. There was plenty of room for dancing, in the back and great music too!!