DSW Designer Shoe Warehouse offers a wide selection of designer shoes for men, women, and kids, featuring over 25,000 pairs from brands like Nike, Cole Haan, Sperry, Puma, and more. Customers appreciate the variety and quality of shoes, finding great options for different needs, such as work shoes and sneakers. The store also sells handbags and accessories, making it a convenient place to find everything needed to complement their outfits. The store’s rewards program, DSW Rewards, adds extra perks like certificates and special offers for members. Customer service experiences vary. Some customers highlight helpful and friendly staff, with one reviewer praising an employee named George for his excellent assistance, reminding them of the lost art of good customer service. Another mention describes a helpful employee named Nancy, who provided great deals and a positive, uplifting attitude that was much appreciated. However, there are some negative experiences as well. Some customers found the assistance to be inconsistent, with staff sometimes not engaging or being less helpful. One customer was disappointed when they couldn’t use a birthday coupon due to a misunderstanding, despite the quality and price of the shoes being excellent. Overall, DSW is known for its large selection, good quality shoes, and friendly staff, though some locations could improve their customer service and business practices.
The manager helped me order my extra wide sneakers. She was polite and helpful. She showed me the color I asked for on her phone. I placed my order with her. She gave me a 20 per cent discount which was great. My shoes arrived at my home with free shipping in four days. I'm happy.
May 2024
Yesterday I went to DSW in Millbury looking for the best sneakers for working on a concrete floor. George was there and I heard him helping other customers! He was a reminder of customer service for shoe buying which has been lost. I am so grateful for his help
April 2024
Looking for Ryka cross-trainers, none,not much to choose from
