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September 2025 by Doreen Giannotti
Everything was great
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May 2025 by Holly Diamond
Manager Alison is very rude and needs retraining on customer service skills. She also needs retraining on the LL Bean return policy. I was returning a winter coat I purchased 10/24 since the zipper would act finicky when worn and the return policy is one year. The current month is May 2025 which is less than one year from purchase. She kept reiterating that it has been too long and they only take unworn clothing for returns. She also was telling me that there is nothing wrong with the jacket. She also said the cardboard tag needs to be still attached to the item for returns. She was making up her own policy for the store. I had to keep reading the return policy to her but she kept making up false policies. This went on for about 15 minutes. Eventually she gave up after me as the customer had to explain her own store’s return policy. She did the return after giving me a snarky remark “I really should have you go home and wash the jacket first”. The jacket was in perfect condition- no holes or rips or stains. I did call corporate to report this and the lady on the phone apologized for the terrible experience and she agreed with me that I should have been able to return the jacket with no issues.
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January 2025 by Christopher
I like LL Bean
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November 2024 by David “Moose” Muise
But no hippie pouch on sale
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October 2024 by D M
High quality gear clothing and footwear always great customer service of course
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July 2024 by Todd Brown
The young man Sam was polite and courtious. Thank you.
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March 2024 by Anna Mendes-OLeary
Excellent customer service! Great sales especially now.
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February 2024 by Andrew Thebeau
My dad went in and tried on a few jackets and the people who were there and helped him get a new jacket were very helpful
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January 2024 by Joe Chaisson
L.L. Bean's has the highest quality line of outdoor clothing and equipment, bar none. It's been that way for decades. Some things never change, and LL Bean's is one of them.
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December 2023 by Stephanie Thomas
This store is very well run. Sarah was amazing and came through on every request! The folks on the register were aware and responsive. It was impressive to find a retailer that still values the consumer. Quality products, too. You get what you pay for. Stopped in for a new pair of slippers since my last ones wore out after 3 years of daily wear, inside and out. No complaints here! Kudos ll bean.
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November 2023 by Jonny Grenier
Pretty disappointing experience on Saturday. Came in to browse shirts. An employee quickly rushed over and asked if I needed help. I said "thanks, I'm just browsing." She then very obviously followed me around the store for my entire time there (30 minute). She would pretend to refold things, but never broke her gaze from me and was never more than 10 feet away from me. At one point, I decided to test my theory and walked across the store to the sporting goods selection. She followed me there too, vaguely hiding behind a rack while staring at me. I don't feel my presentation gives off shoplifter vibes. This was my first retail experience like this. I ended up buying two shirts I liked, partially to prove a point. But in hindsight I wish I hadn't given this location my money and purchased online. I won't go back to this location.
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November 2023 by Barry Connelly
sizing is way off, get an XL to big, L to small. Bean has always been oversized, this is ridiculous. Socks fit..?
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October 2023 by Mark Oropeza
One of my favorite stores in the world.
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September 2023 by Kremdal TheOrc
I remember before it was sold and everything was made here, everything was high quality and had a lifetime warranty. Things are cheaper, made, a lot overseas, and the warranty has changed. If I stopped making top knotch stuff.. I'd not guarantee it either. I used to spend more to get LL BEAN quality. Now it's a step over Walmart and Target
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September 2023 by Norman Caissie
Couldn't find what I was looking for at a decent price.
