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November 2023 by kristina
Been with them for 14 years and treated like just another customer when I raised concerns over atm fees. Very rude and abrupt customer service and constantly talking over me when explaining concerns. Finding a new bank unfortunately.
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November 2023 by Kayleigh K.
Horrible customer service and unprofessional behavior. Do your banking business somewhere else your better off.
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September 2023 by Devon Gengarelli
$30 over draft fees should be criminal in my opinion. like oh gee sorry the bank i didn’t realize you were struggling financially and needed the $, i know this economy is tough.unreal
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July 2023 by Hog McCussion
Absolutely trash online banking system. Never had so much trouble trying to pay a company money in my life. Pretty sure the website was made by someone in high school.PBR Reviw; -1 out of 13
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May 2023 by EG S.
This is single handedly the worst bank you could choose. For starters, Plaid is not used by this bank. Plaid is the connecting service between zelle, cashapp, venmo, apple pay all of it. And there is no way to manually set it up. Secondly , you cannot access any of your info unless the buisness is open. If you try to access your account or balance anytime after closing hours it is not possible. If you need to know your balance to make a purchase after 5PM you just simply cant and must wait. Finally, i tried to purchase something off a third party website which got marked as fraudulent which is okay. But they proceeded to call me and ask if it was something i tried to do. i told them yes and that i wanted the website to be authorized and they said it would be taken care of no problem. I tried to make the same purchase 20 minutes later and it was still denied. Great people awful bank.
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December 2022 by Martin Dow
The absolute worst banking website I've ever used. Have the developers actually tried to use the external transfer link at all??? 10 years behind the times with other banks and credit card companies...
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November 2022 by Vanessa Kaufman
The music issue was fixed and I’m glad for that. Honestly the people who work here are fabulous! I’m glad I have accounts here.BUT there are several spelling errors on the ATM, haha, how embarrassing.
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October 2022 by Sarah Brodie
I am a first time home buyer with no experience and I called up to get some information about mortgage loans. A very friendly loan officer Dustin took my call and was super helpful with the whole process. Explaining different options and addressing all of my concerns. Interested in opening my checking account here now as well!
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February 2022 by Angry Customer
This bank closes for almost anything if it’s to windy if it’s raining if there’s clouds out every single Friday Iv come to cash a check they are closed for no reason whatsoever if you want reliability I’d bank elsewhere
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September 2021 by Jackson Cudmore
Worst bank ever stay away!
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June 2021 by Wicked Missy
I have been a member of Millbury Federal Credit Union for many years. I usually frequent the Grafton branch for most of my banking needs and have always found the employees extremely helpful and honest.
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June 2021 by Leo S.
Ashley Daviau Is the bomb! I would recommend her to anyone that is thinking of banking or needs help at Millbury. She went above and beyond to help me out one hour before she left for her long weekend. Explained and broke everything down for me about my concerns. She made me feel so welcomed and appreciated. She is also super RELATABLE and treats you like a friend not just a customer. Thats when you know it's good customer service and she is not only doing her job.
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May 2021 by Gina Bellino
Stopped in for an ATM withdrawal. I wanted to exchange the 20's it gave me for a $100 dollar bill to put in a graduation card. They wouldn't do it because I didn't have an account. Sorry, I don't find that to be good customer sevice. What a ridiculous rule!!
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May 2021 by Jarrett Peltier
I wish I had never gotten my car loan through them. Can’t wait to pay it off and never have to deal with their employees or shoddy online services again.
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April 2021 by Melissa Swenson
Do not get a loan from them. They are the worst bank with terrible customer service and communication I cant wait to refinance with another bank!!
