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November 2023 by Ernesto
We purchased a sofa a few months ago and everything went very smoothly. We went to loot a bed frame last night after receiving an email 35% off alert.. My mistake is that it said up to 35% off . Sales guy said he could go 12%. I declined as item we were interested was1400.00-1500.. He proceeded to tell me hold on let me see if we could go any deeper. Came back at 17% only good for that day ( yesterday ) I called back prat and spoke to the original sales person that sold us sofa a few months ago to see if she could help is as item seemed overpriced still. She called me back with a lower percentage 10%.. I asked about what happened to the 17% I wa offered yesterday her sole reply was I wasn’t here / involved in that conversation and this is what I was told from my manager.. long story short won’t be shopping here again which is a shame as we love our sofa we purchased a few months ago..
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November 2023 by Tina Kularski
I visited Raymour & Flanigan (Millbury) for a replacement credit and every minute of this experience was A+We were greeted immediately but also given our own space to browse. Our questions were answered, solutions offered. Our salesperson Alex was everything you could ask for. We didn't intend on making a selection on the spot but everything was made so comfortable and simple we walked out excited for our massive new couch to be delivered in a 7 day window.Thank you again to Alex and his peers
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November 2023 by Kellie Hamilton
I would like to say that Linda S is an amazing salesperson and made the process of purchasing and completing the set we had from years ago easy. We were grateful for that.The issue was in the delivery and communication from the customer service desk.We had to have our products delivered three times due to damage to the furniture we ordered. This was a major inconvenience as we had to be available during a window of time as we paid for delivery. I also was displeased that some of the damage was from the manufacturer not just scratch and dent damage although there was plenty of that. Our nightstand was missing the colored stain on the top corner during one delivery.They did nothing to help the customer even though I asked. We were living off the floor for over a week. Added stress on top of military orders, drill and deployment prep we didnt need.I even offered to keep the defective chest and nightstand the second delivery if they wanted to discount it for us and they stated they could only take off a minuscule amount that wasn't worth it for the almost $900 we paid for two peices. I asked if the manager was made aware of this ongoing issue and they said yes and basically that they weren't going to offer or work with us. After complaining I was offered a $50 gift card "for a lamp" which has never come via mail or email despite my reaching out about it since 10/10. After this painful process, I would not recommend buying furniture here again. The headache wasnt worth it and there are a lot of places around here to choose from despite Rotmans not being one any longer.
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September 2023 by Maria Budzinski
Julie Fredette is absolutely amazing! She gave great suggestions for what we were looking for and then let us shop peacefully! Once we were ready to check out she helped us customize our new couch and got us quickly set up for delivery!
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September 2023 by Janis Cahill
Linda Shays was a pleasure to work with. Very knowledgeable. She found what we were looking for right away. She did not make us feel pushed in any way. Helped us find another piece which we will purchase in the future.
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September 2023 by Melissa Lackey
I had a great experience with Raymour and Flanagan in Millbury. They had a great selection and their prices were fair. Our salesperson John went out of his way to make our shopping experience great. He fully explained the warranty info and tailored our experience to really what we were looking for instead of trying to sell us something we didn’t come in for. I will be shopping there again for sure. Very comfortable, no high pressure sales and fully informative.
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September 2023 by Allyssa Vitiello
Was there a little less than a week ago. My boyfriend and I were helped by Peter. He was very knowledgeable and took the time to make sure we got the best mattress for our sleeping habits. (I am picky) he knew our budget and did not try to upsell and gave great advice we did not feel pressured. Just got our bed in today and mattress. Delivery service was excellent. I was updated when they were close and it’s a plus they put the bed together for us and took the old mattress. Will definitely look into buying our next couches here
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August 2023 by Melissa Hutchins
We recently bought a new bed at the store and it was a great experience. Linda Shays did a wonderful job listening to what we wanted and needed and helping us pinpoint appropriate choices. The process was very easy. Delivery was in a few days after we visited the store and was timely and efficient. We love the new bed and are sleeping much better! We will definitely come back for future furniture purchases.
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July 2023 by Allison Eisnor
Nancy from the Millbury location was very friendly, helpful and efficient and the whole staff seems to work very well together. From comparing a couple of smaller dining room sets, finalizing my selection and then checking out and coordinating installation, all was very seamless. Delivery technicians were courteous, put together the pieces and did not leave any rubbish behind. Definitely recommend this store to anyone with furniture needs!
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June 2023 by Dawn Hammond
Our first visit here and it was amazing. Our sales person, Brett, was FANTASTIC!! By far the best experience we have ever had in a furniture store. My teenage son needed a new mattress - ever been furniture shopping with a teenager?! ??♀️ Brett was so patient with him (and me lol) making suggestions that really fit what we were looking for - confidence without the pushy factor. PHEW! We both left there talking about how easy it was… dare I say fun?! Crazy right?! Not sure what it would be like with another sales person but 5 stars for Brett and whoever hired him!!
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June 2023 by Claire Exaus
The salesperson was courteous and knowledgeable. She showed a variety of options and answered our questions. What I most appreciated about the time there was the efficiency of the process. It was a good experience as it was my first time ever in a Raymour & Flanigan store.
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May 2023 by Adriana Baker
Walked in knowing what we wanted and our salesperson Mike was great! We found the same bed frame somewhere else and they easily price matched for us. Got a great deal on our bedroom set. Will definitely be going back for any other furniture we may need and asking for mike.
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May 2023 by Rob Massar
Karen is the salesperson I was advised to see. She was excellent and attentive. R & F is a great alternative to driving all the way out to Natick or going to that cheap discount furniture store. The furniture is good quality and the staff were very helpful.
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May 2023 by TheNerevarineXBL
Spent at least a month looking for a new sectional for a condo, hit almost every store from the budget stores to the bourgeois stores. Not planning on a forever stay, wanted something affordable and in leather. Removable cushions seemed impossible at the price point… But R&F had something perfect: the Anaheim sectional. We also got a mattress and a base. The prices were reasonable. The sectional is part vinyl, but it looks great in the room and came undamaged. Delivery was simple and on time. Nancy was a delight to work with, helped us get the best price, and called to confirm things went well. I don’t expect the stuff to last forever but it was a perfect solution for us and the shopping experience was top-notch.
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May 2023 by Jeff S.
Spent at least a month looking for a new sectional for a condo, hit almost every store from the budget stores to the bourgeois stores. Not planning on a forever stay, wanted something affordable and in leather. Removable cushions seemed impossible at the price point... But R&F had something perfect: the Anaheim sectional. We also got a mattress and a base. The prices were reasonable. The sectional is part vinyl, but it looks great in the room and came undamaged. Delivery was simple and on time. Nancy was a delight to work with, helped us get the best price, and called to confirm things went well. I don't expect the stuff to last forever but it was a perfect solution for us and the shopping experience was top-notch.
