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December 2025 by Samer kh
The manager is incompetent. He gave me incomplete equipment there is no cable , he doesn't understand anything, and I don't want his help. I taught him how to do his job.
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December 2025 by Joseph Smeraldi
Horrible customer service. Over eight hours, trying to get Internet set up.
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December 2025 by Jessica Leary
The staff were very friendly, knowledgeable and patient. To the woman who assisted me, I think her name was Veronica, thank you so much for helping me get a new phone!!
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December 2025 by Karla Hanson
Donovan is quite outstanding..he saved you a customer from jumping ship to Ripple in Holden..his customer service qualities and attention to detail makes him the most outstanding rep in Millbury!!
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November 2025 by Andrew Cartier
Very friendly staff
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November 2025 by fernando lage
The lady who’s assisted us doesn’t know what she doing!! Ridiculous,paid everything at the time 3lines transfer and never got the phone delivered.after week went back to check what’s going on.she just said I don’t know,it’s weird,we can start a new order…. What!??? How about the charge week ago? “O everything will be back to your card!!! UNBELIEVABLE!!
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November 2025 by morgan bacon
Absolutely ridiculous how rude these people are!
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November 2025 by MaryJean st.marie
Long wait
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October 2025 by Jeremy Stratton
Service goes out a lot. Crazy expensive. Need an appointment to return equipment. Website fails when you try to make an appointment. Trash company, always has been.
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October 2025 by James Hastie
This Girl Atari was her name was exceptional. She stayed on phone with At&t for 4 hours!! Hang up after hang up, then transfers after transfer. AT&T should be ashamed of themselves! Atari, thank you again.
Jim H
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October 2025 by R M H
Bad beyond words.
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October 2025 by Trinity Lawson
there’s two women there who are extremely rude, and had me come back three times in one day for a phone upgrade just to tell me the third visit that they can’t even do a phone upgrade. Wasted my time, and my gas, just to give me attitude over my phone plan that I’ve been paying $25 extra for every month when they only have me on the $30 monthly plan
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September 2025 by Stephen Carrigan
I got rid of spectrum over 3 years ago. Came to this store to drop my equipment off because they refused to send me the return label they were supposed to. Waited forever to drop it off. Here we are over 3 years later and I get a collections notice saying I still owe them for the equipment. I drove a good 30 minutes here to drop it off because they wouldn’t provide a label now I’m getting collection notices for items I returned over 3 years ago. What a joke.
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September 2025 by Stephanie St.George
Stopped in to drop Verizon and make the switch. Everyone was super pleasant and I had Sue as my store specialist. She was very knowledgeable and helped me with the entire process and explained everything very well. Very happy I made the switch and dropped the ridiculous phone bill I had previously. Thank you Sue!
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August 2025 by Jesse Stevens
I Came in a couple days ago but couldn’t forget about this. I Walked in and was served by an associate named Donovan. All I had to do was swap my internet boxes. He was nice and everything but he honestly smelled terrible it was overwhelming. You’d think that a company like Spectrum would have hygiene standards for their employees..
