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February 2025 by Matthew Anderson
Julia N. was so amazing and kind! I switched from AT&T to T-Mobile and she made the process simple and stress-free. She's an amazing employee and I would recommend her to any T-Mobile customer!
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January 2025 by Jackson Ricarte
Worker was extremely rude, and belittling. Got passive aggressive when I asked her for help buying a new phone. Left with more questions then awnsers. In the end I left the store making now purchase, when my sole intent was to get the newsf and highest model Iphone. The workers are extremely unprofessional
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June 2024 by Aline Silva
They should train their staff all over again. Some of them can’t use their system properly ! Got both my parent’s numbers disconnected when buying a new phone (best part: they weren’t even at the store or knew about anything) :) ! Yay.
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April 2024 by Paws
there verrrry helpf
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February 2024 by Kelli Gibbons
I would give the online reps who absolutely destroyed my account by adding 13 lines I never asked for zero stars… BUT Kathleen (“Kat”) from the Millbury location spent literal MONTHS correcting the issue, made sure we were taken care of for the inconvenience and always checked in and communicated with me until everything was fixed. She very easily could have left us hanging like most customer service reps these days, but she didn’t. Kat went above and beyond and took personal ownership of an error she didn’t make. She should teach a master class in customer service! Thank you, Kat!!!
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February 2024 by Tooba Waqar
Good service.
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February 2024 by Michelle Chausse
Kathleen was amazing. Super knowledgeable. She was the best!
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February 2024 by Sheryl Spafford
We had a wonderful experience upgrading our phones today. Kat/Cat was patient, friendly, and knowledgeable.
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February 2024 by Joan M
Awesome staff
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February 2024 by Kuba Skii
Friendly staff & very knowledgeable . Big selection.
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January 2024 by Eric Smith
Very helpful and they were busy. They all still keep good attitudes and remained fast and pleasant and got people out the door. Explained every question I had and got me into the phone I wanted. Pretty good store definitely my favorite to go to.
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January 2024 by Andrew Boreliz
Great customer service at this location! Was in there for all of 20 minutes and Peter helped my wife with an incoming call issue she had for over a week that customer service at T-Mobile was unable to fix.
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December 2023 by Dominic Barroso
I had a fantastic experience. Jon and An helped my girlfriend and myself. We both came from two other carriers and are now on a plan together at T-Mobile. They made the process very easy and clear cut. They also gave extremely good customer service. Very nice people!
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December 2023 by SueC C
Worst service and constant problems with my phone since the day I got it. They would not let me return it and I was told I had 14 days...Manager should be fired!Rude and poor quality of customer service.These idiots never even put a sim card in it...they took my old phone incl my sim card. They never told me it had an esim and they didn't even program it the right way...Now I got the sim card and it's the wrong one...worst of it all this piece of junk won't even open to put the sim card in...Internet constantly going down...We have been customer for over 20 years...It's never been so bad...I've wasted more time on the phone with these people and now they're telling me to go back to this store in Millbury....NO WAY!Motorola G5G is junk!I will never recommend TMobile to anyone.
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October 2023 by Sean Padgett
Kathleen was incredibly helpful getting us through a complex business transition to T-Mobile with multiple lines moving from both AT&T and Verizon, and adding a Wi-Fi tower and a proxy number. We had users at 4 different locations, including one in Spain. She solved every technical problem!
