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March 2024 by Christopher Joseph
I have been a McDonald's enthusiast for just about my entire life. This particular location is hands down the absolute best location I have ever visited. I recently moved nearby and started going here and the difference between this and other McDonalds is unbelievable. Not only is the service fast but the quality of every single item you order is the best you will ever taste from any McDonalds ever. REALLY. Of all the cities and all the states I have ever went to a McDonald's this Millis Location is the absolute best. Why? I believe that the manager Mike is probably one of the best employees that exists. "Hi, Welcome to McDonalds how can we help you out today" is Mike's signature greeting that lets you know you are about to receive the best of the best. Thank you, Mike for a level of service that I hope will be recognized and rewarded some day.Recently I was sad to learn that another McDonalds location (Natick/Framingham) lost a long time MVP manager due to the fact that McDonald's does not give raises to its managers. I have a great amount of respect for this corporation for its amazing ingenuity and efficiency when it comes to engineering the most efficient kitchens in existence. Yet I am troubled by the fact it does not value the team members that dedicate years of their lives to your establishment and you let them go find other jobs like it's nothing. As a lifelong patron I have seen the difference a strong leader can make and maybe corporate is out of touch with how things really work. So here is my final statement to McDonald's: if you care at all about your restaurants and customers you will do everything you can to make sure excellent team members like Mike and other MVPs stay onboard and continue doing an amazing job. A little recognition can go a long way toward morale so if you are at all interested in creating the best most function most lucrative enterprise you will go out of your way to make sure your employees get what they deserve.Thank you, Mike keep doing an amazing job.Christopher
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February 2024 by Dave Weir
Didn't end up getting anything. Was placing my order thru the kiosk, but I didn't see an option to pay and submit, so I gave up! The workers there don't check to see if you need help. We've had some goofed up orders too so I just didn't want to wait around to be noticed and left...
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February 2024 by Everett Harman
Up-to-date decor, self-ordering machines, self-serve soda machines. Participates in national as well as local deals. Rarely crowded.Parking: Plenty of free parkingWheelchair accessibility: Easy access for wheelchairs if someone holds the door.
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February 2024 by Kelly Angelo
I haven't been to or will ever go into McDonald's in Millis ever again. The last time I was there I was told I could wait while the counter help went to the bathroom. Then I was told I was rude for requesting the he wash his hands in front of me so that I knew the he practice personal hygiene. I was also told I don't like the fact that he had go use the bathroom don't come back. There is a time to use a bathroom not when you have people at counter waiting to be waited on. I find this very poor customer service and very rude on behalf of McDonald's employees. This location has the worst CUSTOMER SERVICE I have ever seen or dealt with. They do not want to wait on the customers inside they tell you order on the kiosk, if I'm at the counter that means I want to speak to a human not a robot. Someone should really give CUSTOMER SERVICE classes to the employees in this location it would really help them to learn what good CUSTOMER SERVICE is.
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January 2024 by joseane lima
Very good
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January 2024 by Nicole Alizio
I got the mcchicken and McDouble cheese burger. The mcchicken tasted like rubber to me I’m never going back
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January 2024 by Eitan Hod
Disaster Frise.... oily .....cold ...not full to the edge....too much salt...how they answer you when you order....all is negative for these places. NEVER AGAIN!!!!?!
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December 2023 by Amanda C.
If I could give negative stars I would. Went to the drive thru this morning 12/23/23. We wanted 1 medium iced coffee sugar free vanilla with cream. 1 large hot coffee cream and sugar. Sausage McMuffin and 3 sausage breakfast burritos. First the guy could not hear me, so another person in the car told them what we wanted. Then what we were ordering wasn't on the screen. Guy kept saying ok what else. But yet the order on screen was wrong! What else, what else. There was loud beeping coming over from the speaker. We asked if there was any deals on the breakfast burritos and were told they were out. But then apparently they did have them. Everything on the screen was wrong and/or missing. Tried correcting it 3-4 times and still wrong. At one point the person deleted one of the coffees added another that was not right. I said to clear the screen and start over. Then all there was silence. I was so frustrated. Ended up driving off. I have never had such an aggravating experience at a drive through for a simple order!!I've come to this location during the week (when driving to work) for their breakfast burrito and coffee. Never had any issues with service or the food. Weekend is apparently a whole other story!!Avoid at all costs.
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December 2023 by Lisa
They will cater TO THE OLD before anyone... doesn't matter if you was standing there in line FIRST before they even came in the door, doesn't matter if you SPEND MONEY EVERY DAY. i find that very ignorant to be standing there with my restaurant code waiting on my app in my hand READY, money in my hand WAITING for somebody to finally come out to the register from back to order my coffee i get every day for some old man to come walk in AFTER and THEN they come out, ignore me AND WAIT ON HIM. NEVER EVER again will i ever go back ... not to mention, before i did go to the register i had used the rest room..well, was going to but the barrel is wide open, no bag, long hairs hanging from the sink,toilet paper on the stall floor that stuck to my shoe AND POOP all over the inner bowl which is usual but i always ignored it. Nobody's ever at front and most don't understand English so you have to repeat yourself after they listened to you knowing they weren't going to understand, then go get somebody else for you to say it all over again. I've always tried to be nice and not that I expected anything for it but i even bright gifts and a card for xmas for them. You'd think they'd at least greet me w a smile and not just act like I'm not there, but most really aren't friendly. Theyll clean all around you while you're eating giving you the feeling that they don't want you there, to hurry up and leave. Yea they clean SOMETIMES but aalborg every time i come in IT ISN'T CLEAN. Maybe they wait for me to sit to clean lol Nobody smiles. I don't know why I bothered ever coming back KNOWING that part. I definitely won't ever again. Back to Dunkin Donuts for my daily coffee. It's sad to that the guy who waited on the old man saw me get upset, get all my stuff to leave she DIDN'T CARE ... didn't acknowledge he made a mistake, didn't try to make it right. I really hate that old people will be that entitled, a MAN skipping ahead of a woman and not caring just so he gets what he wants AS SOON as walking in the door and too good to wait like I HAD TO. Horrible service. Seriously, this place needs TO BE CLEANED REGULARLY and ppl need to be nicer and pay attention to when ppl are waiting at the register so they SEE who's been standing there. Maybe they did see me... maybe it's just me they didn't want there. ? Well ... wish granted.
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December 2023 by LuLu Jersey
With the new layout, all done, it's looks great now, and I've been in dinner and enjoying my happy meal ??
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October 2023 by Ben Ira
Messed up order, but
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September 2023 by Jeremiah Wotton
We go through the drive through and the attendant was doing both mine and the other window at the same time. It was very confusing. We weren't told our total and when we pulled up to the first window the same attendant completely ignored us. We got called over to the second window and we had a burger missing from the order. The only saving grace, was they didn't pay enough attention so we didn't end up paying.
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September 2023 by Kyle Perreault
I don't get how I haven't been to this one in more than a year but they're ice still has that terrible taste to
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August 2023 by Leonardo Teixeira
I bought a Bacon Double Quarter Cheese and the burger only had 1 beef.
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August 2023 by Jameson Lynch
The homie in the window late nights with the great attitude is my favorite part of the McDonald’s experience.
