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September 2023 by Sam Breslin Wright
Service was abysmal. Look to the other reviews about, “issues with insurance”. I offered my insurance information over the phone and was told by a nice young person to just bring my card in when I picked up my meds. When I got there I put my insurance card on the counter. The woman in charge ignored it and charged me without entering the details of my insurance. Instead of paying $5 I paid $67. When I asked about this she got extremely angry and said I could come back in 3-4 hours. Seemed like a bait and switch to not have to deal with insurance. I imagine being a pharmacist out in Nantucket is difficult, especially during the summer, but this lady was extremely rude and I would advise you to go elsewhere.
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September 2023 by J H
I work for a chain pharmacy and have had the misfortune of dealing with this pharmacy.Got hung up on twice by an unprofessional pharmacist who was extremely rude and belligerent, and was not able to transfer a prescription that a patient was in need of, resulting in the patient missing their evening dose of the medication.Will be reporting to the board of pharmacy, thanks.
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September 2023 by John Dunderdale
Dan's Pharmacy is a wild place. I had the same issues with insurance as a lot of folks. We ended up haggling over the price, which was quaint
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August 2023 by Vicki Zenier
Was trying to get my medication and was told it would be ready in 2.5 hours. Went back and they said it was ready that they just had to put labels on. A complete lie. 4 other people were with me at the same time and were told 2.5 hours and their medication wasn’t ready either. The girl at the register told me that they were having a bad day because customers were getting irate with them. The owner heard me conversing with the other customers and threatened to call the police on me and kick me out of the store without my medication. He picked up the phone and I thought he was going to throw the phone at me. After pleading with the owner to get my medication because I really needed it for my health which he had no consideration about I was treated like a 5 year old child. The owner told me that they would take care of all the other customers before he filled mine. At the very end they waited until I was checking out to tell me that they didn’t have one of my prescriptions. He will never receive my business again. I transferred my prescription to a more competent business. I recommend everyone do the same. He was one of the most rude and demeaning people that I have ever met on the island with no respect or consideration for his customers.
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August 2023 by Julia Morneau
Do not fill prescriptions here- they don’t notify you if they are out of your medication and their phone line doesn’t work if you try to call and make sure it’s ready. Horrible customer service- I was sent to 3 different lines in the store because no one wanted to check if they even had filled my prescription, only to find out an hour later they didn’t even have it. So incredibly frustrated by this experience
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July 2023 by Julia M.
Echoing the recent reviews on here to say DO NOT get your prescription filled here. It is an absolute disaster on all ends. First off, their phone line does not work and hangs up on you if you try to call before to make sure your prescription is ready. However, my medication was apparently out of stock, and it took over an hour to even be told of this information at the pharmacy. The first woman I talked to was so incredibly rude and didn't even bother to look up my prescription. Then I had to wait to go to the drop off line where I was told they were out of my medication. When I asked why I wasn't notified considering they had my contact information, the woman tried to make a million excuses as to why they couldn't notify me. As someone who takes a medication that heavily impacts their day-to-day functioning, this experience caused me extreme anxiety and frustration. However, I called Nantucket Pharmacy on Main St and they were more than happy to fill my prescription and they made sure to triple check they had it in stock. TAKE YOUR BUSINESS ELSEWHERE! AVOID!!
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July 2023 by gregg christo
There is no other place better on Nantucket Island, than Dan‘s pharmacy. They are always happy, always willing to help out with questions and have assembled a crew that works very well together.⭐️⭐️⭐️⭐️⭐️
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July 2023 by Jessica Nigrelli
Dan went above and beyond helping me with a complicated bunch of compounded prescriptions. His knowledge and willingness to talk and help made me feel much more at ease!
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July 2023 by Elizabeth Konetchy
I’ve used Dan’s for years. Love the staff. Always pleasant and very helpful!
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July 2023 by Walter W.
Horribly rude staff. Wouldn't touch the woman who rang me up with a 10 foot pole for $1 million. Happy to say they will never get my business again.
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July 2023 by Jamie Connolly
Dan’s pharmacy refused to take my insurance and lied about their reason for refusing. The story:The pharmacist issued and billed me for a prescription without prompting me for my insurance. When I noticed the error and requested they re-bill using my insurance, the pharmacist claimed there was “an authorization issue” that “would take at least a week to resolve.”I pressed him on this claim, because I’ve never had a similar issue elsewhere. He eventually admitted that there was no problem, he just didn’t want to take the time to refund and re-bill me. “It’s not worth my time.”Take your business elsewhere. There are other pharmacies on the island.
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July 2023 by Stacy F
They always try to convince me to pay cash instead of using my insurance, for one reason or another. It’s become a nuisance and, after awhile, has started to feel like a Ponzi scheme. . Why would anyone prefer to pay out of pocket for medication their health insurance covers?? It’s a bizarre method of operation that only benefits them and has zero upside for the patient.
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July 2023 by Ellie Smooter
These pharmacists aren’t just rude, they are downright belligerent and hostile to their patients. I’m bewildered by their unwarranted, abhorrent behavior. My advice, USE A DIFFERENT PHARMACY.
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July 2023 by Ted H.
The staff at this pharmacy are bullies on a power trip. I overheard the pharmacist verbally abusing a customer on the phone with words no one should ever hear. I needed some questions answered and was 'served' by an equally disgruntled man at the consult counter. I ended up leaving without answers or medication and went to pharmacy on Main St. What a difference!! If you don't like hearing belligerent men using profanity, or being treated totally unprofessionally, then steer clear of Dan's. They are the worst
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July 2023 by Dennis S.
If it was possible I would rate Dans with a minus number. We have used Dans for over 5 years and have the same insurance. I was advised that they didn't accept this insurance. Told them they had just filled another script last week. After an unsatisfactory conversation with the young man at the counter asked to speak with the pharmacist. Was then told there was a problem with their system and it would be corrected shortly. I went back several times and the issue supposedly was still not resolved. I transferred my scripts to the Nantucket Pharmacy and have been extremely satisfied. Nantucket Pharmacy gets a 10.
