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September 2023 by MHC Chang
Lisa is at the cashier check out is so friendly and patient! :)
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April 2023 by Ray Barnicle
Absolutely terrible Told to wait 3 times When I did get help he threw the batteries onto a cart Didn't want to sell me anything told me to leave the store and they were calling the cops Terrible terrible terrible
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November 2022 by Sheila O'Malley
Pretty good deals, some markdowns, got a good scratch remover kit, half price. Didn't have visor clips, bummer, and the cashier said the weirdest thing, I had $5 speed perk bucks, you earn by spending money, and when I went to use it, he said," that's a scam". ?? So confused, I said, I earned it by spending money, what's the scam? Bizarre..
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October 2022 by PRAVEEN DESU
Natick store is terrible. Today, I had a terrible experience at this store. My car battery needs an immediate replacement and so I placed an online order for a store pickup and installation at the store. Before heading to the store, I did also call the store and confirmed with them whether they'd be able to install the battery, and they said "Yes". so I went to the store to pickup my battery and requested them to install the battery. The guy seemed to be like a slacker and was not at all willing to install my battery and had behaved extremely rude and aggressive in such a away that he'd even kill me. so I returned my battery immediately. This is completely unfair and unacceptable. I would like to escalate this matter to the store manager and have them take action on this.
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October 2022 by Alexander Tveretinov
On September 26 2022 I saw an excellent work of the shop's staff. They provided a consultation, tools and materials to change my car battery. Nice work guys!! Thank you for your friendly help!
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September 2022 by taasha taylor
Today my daughter went to Advance to get help with her battery. Conner (Asst Mgr) was awesome. He answered all her questions and installed the battery correctly. He showed her how to check her fluids, change a fuse, and how to use her battery charger. As a parent, I really appreciated the help that he gave her and the patience he showed when explaining everything to her. Thank you Conner
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August 2022 by Jeremy
Today I went into the auto parts store looking for something to shield my car from the Sun. As I was looking a gentleman named Xavier came over and asked me if I needed any help with anything I could just ask him. They only had one of the items and I needed another one and without hesitation Xavier ordered a second one from a different store for me to pick up at a later date. Also a few days ago when I was in the store another employee was really helpful and gave a suggestion on how I could find a little clip I needed for my vehicle and sure enough I ended up finding it. So far my experience is at the store have been great.
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April 2022 by David S.
There is a reason this store only has a rating of 3.4 as of 4/2/22. Today, Matt refused to accept my return. No problem noted with the items. Just refused. And Matt tells me he is Management!I bought several items in the Maynard Store a few days ago for a brake line job. I asked there whether the parts were right. They changed out my couplers for another brand that seemed a better fit. When I finished the job I had some parts left over, as expected. This Natick store refused to accept the coupler return. The item is brand new and worth about $3. Just refused. I told him the story. Nope. Not at this store. No suggestion of store credit even. I asked whether I had made a mistake in my purchase, somehow goofed, like the error was mine. He said no but I would have to drive to Maynard to do the return. That is quite a drive. With gas, I would be losing money. Of course I found this upsetting. And it showed. I suppose I frowned and contemplated his obstinance and unreasonableness. But then I tried a different tack to cut my losses and asked to just return the rest. Matt refused, flat, deadpan. I asked if there was anything wrong with the rest of the return I was trying to make and he agreed there wasn't.He did helpfully offer that he just didn't like my attitude. WOW! It took me a few seconds to register that one. Seems like I work for him, not him for me. Actually, I was ready to challenge him to a dual. There really was some electricity in the air. But I am old enough to realize that with my wife waiting, it was best to stand down and move on to other approaches.For the district manager of Advance Auto: Please send Matt to to customer care school and teach him a little anger suppression. Also, talk to your chirpy employee who writes owner response here. They need to read what they are responding to. My items were eligible for return. Unless I suppose the return policy stated "except where the store clerk does not like the customer's attitude." And give me my $30 for the return.For everyone else: I have never had this kind of problem with Amazon. No one tells me they don't like my attitude, after a little probing. In fact when I run up against something with the automated return process, the customer service agent usually says dispose of the item as you please, we will refund the amount you requested, and please accept our apologies. Finally, is there anything else we can do to keep you shopping with us?So yea, this store, and Matt, the manager, in particular suck. Take a look at the Maynard store. Way higher marks, Way nicer people. But how can Advance Auto let this store continue to perform so poorly? It ought to be shut down. Or make it self service. Do something that doesn't come down to whether they like my attitude on any given day.
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March 2022 by Kaitlyn Kohlenberger
Staff refused to assist with installing wiper blades due to “snow storm” when the snow accumulation stopped hours ago. Reason was “not enough staff” and there were three staff members standing behind the counter and not another soul in the store. Awful customer service and gave advanced auto parts a bad name.
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December 2021 by Maria Vasquez
I understand there is a labor shortage, but COME ON, hire people who actually KNOW about cars to work up front!I have purchased replacement batteries for my smart key before. At Auto Zone, it’s been quick and easy. Here at Advance Auto Parts, it takes 2 dudes to damage the casing with an oversized screwdriver cuz “they have to see the battery”?? After I ALREADY told them the size number that I needed??!! I even showed them the page straight from the OWNERS MANUEL and these 2 numbskulls still think they were in the right to destroy my smart key!! Inexcusable service...And the guy with glasses put back the battery on backwards... USELESS!!I ended up driving to Auto Zone to get a new battery, cuz they were sold out of the size that I needed!Just let this store close down already....
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November 2021 by Tim A.
Staff is helpful and professional for auto parts and products but DO NOT USE THEIR UPS SERVICE. They have no business being a UPS Access Point. I made the mistake of dropping off a next-day air package (cost: $58) at the Advance Auto Parts because the nearby UPS Store was closed. The package included Social Security numbers, financial account numbers, and other highly confidential information. The intended recipient notified my three days later that the package never arrived. The tracking code told me that the package was still at Advance Auto Parts. I went there to discover the package randomly sitting on a shelf behind the cashier. I subsequently discovered that it had been opened and taped back shut. I had to issue a credit freeze and notify my financial services providers of possible identity theft. The good news is that the very kind and understanding woman who was working at the UPS Store in Natick around the corner was able to get it shipped out in a new package with a new label without charging me an additional $58. I like the staff at Advance Auto Parts in Natick and don't blame them for this terrible lapse in security. I blame the top management at UPS and Advance Auto Parts for setting up this ridiculous relationship in the first place. But that's why they get paid the big bucks.
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November 2021 by William Wilcox
Store hours say open till 9 but closed at 7:10. What's the point of posting store hours and not following them.
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September 2021 by Carlos Hernandez
Drive all the way from acton,And find out they are close !Very upset 40 min drive and find out they close at 7 I got here at 8 google shows they close at 9It’s not that hard change the hours on google I own 2 business…
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April 2021 by Mackenzie Saltmarsh
Awful experience. Was sold two of the wrong products by a young guy, even when I asked questions and was clear with why I needed. I wasn’t told that the products couldn’t be returned after opened, even with a 2 year warranty. When I went in today to explain my situation, the woman at the counter was extremely rude and judgmental. I wish I would’ve know before that there is no customer service here before I walked in and I definitely won’t be returning. I’ll take the extra trip to autozone. And I recommend everyone else do too.
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January 2021 by Lane J.
Had some issues, but the manager resolved things for me. Great to see they still care about customer service. Updating my rating .
