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January 2024 by Andrea Bresnahan
Ashley and Amanda were soooo wonderful and friendly and helpful tonight! Big thanks and will be back! :)
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March 2023 by V G
Fergie was very helpful in finding the perfect shorts for me, she was very friendly and made the trip that much easier.
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March 2023 by Tora White
Akya was the best help, legit felt like i was shopping with a friend. she helped me find a couple pair of jeans and was incredibly patient and genuine.
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March 2023 by B. Faust
The workers here harass you while shopping. I was followed around the store for over 30 minutes while shopping after telling the workers that I did not need help.
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February 2023 by Matt Betts
Gabby and Gaby were incredibly kind, helpful and patient. They were eager to run to find pants that fit and gave great feedback about how they all fit.Sadly the stores sales were not as clear as they could be, but these two staff members helped make tough choices on a great pants selection.
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December 2022 by Francis Conti
Words cannot describe how much I love this location, a couple of months ago I accidentally left behind my debit card (that has my savings attached to it) by accident. A lovely employee (whose name I meant to get) actually held it in their safe...as I left my meal at cheese cake factory panicked. They gladly returned my card upon confirming identification (which I was also impressed with). These ladies deserve a serious pay raise. Whoever trained them on payment security also deserves a serious kudos as well. Super impressed all around, il make sure this location gets my loyalty.
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July 2022 by Rachel
They had what I needed but I was very confused when they told me I couldn’t return my online purchase. I’ve never had issues returning aerie stuff at an American eagle but here they told me I couldn’t? It’s right in their policy that you can go to any of their stores. Just was aggravating. They said to go to the Aerie next store and they totally messed up my return. Just wish they would’ve processed it so I could’ve avoided all the trouble at the Aerie store.
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March 2022 by java 58
It was packed on Monday 2/21, probably because it's a holiday and the time I came. Good prices.
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September 2021 by John Campbell
I went into this store today 8/26 and I just want to mention how bad the customer service was. I was stared down by a lady named Maren who never asked if I wanted help so I went to complain and the manager who’s name was Kerry gave so much attitude. I’ve never seen customer service that bad in my life, I will never be returning to this location.
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September 2021 by alexia marie
I went back to school shopping with my children this past weekend and some of the workers there were polite but you could tell they were uncomfortable asking customers for help since I’m guessing one of their managers, who had a Shroom tattoo (which is really inappropriate) kept harassing them to ask us for help when we were clear about not wanting any. I feel bad for these kids working there.
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July 2021 by Jim W.
Rude mgmt. I was at the store today and heard Shelby giving grief to one of the staff people. I thought mgmt was supposed to support their staff and make a good environment. It's clear that they don't. I won't shop there again.
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June 2021 by Ved
Weird experience processing a return. The lady first denied it was possible then called over her supervisor, who proclaimed "Dont be afraid to say no" while ignoring me standing there. I asked if I can simply replace item with another and met with furtive glances as if I am being an inconvenience. Finally after processing the return I said thank you twice and the lady just ignored me. If the one time a customer does a return, they get treated like this then I guess thats a rock solid return policy that prevents returns.
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May 2021 by McKenna Bellofatto
Lots of different clothes to but. Spent too much money here. Good for young adults and teens. Clean.
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January 2021 by Kevin Huang
I haven’t visited this AEO store before but the visit to this particular store was great! Everybody was helpful including Gabby whom processed through the store pick-ups and purchase. Lots of merch and cool layout!!!
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January 2021 by Arlene MK
I went American Eagle at the Natick Mall on December 27 to return a gift that I bought for my daughter. It was a flannel shirt. The sales clerk made argument and told us it was not returnable. The clerk didn’t even take the time to ask if we had a gift receipt. We did and when she realized we had a receipt she issued store credit. But before she issued store credit she insulted and denigrated us in front of all at the store. We are from an ethnic minority and her insults were racial in nature. We will likely never shop there again.
