AT&T Store in Natick offers a wide selection of phones, tablets, smartwatches, and connected devices from top brands, along with flexible wireless data plans tailored to various needs. Customers appreciate the store's nationwide AT&T 5G service included with unlimited data plans at no extra cost. Many reviews highlight the knowledgeable and professional staff, particularly Nancy and Jerry, who provide outstanding customer service even during busy times. Despite being short-staffed, they ensure customers feel welcomed and valued, effectively addressing inquiries and concerns. One customer noted their skepticism about upgrading but left feeling reassured after receiving personalized assistance and learning about additional benefits for first responders. Families have also praised the respectful and attentive service, especially when assisting older customers. Overall, the Natick store has gained a loyal customer base due to its exceptional service, making it a preferred choice for many. Customers express their intent to refer friends and family, emphasizing the store’s commitment to going the extra mile for everyone who walks through the door.
Luis was fantastic, super helpful. Definitely recommended this store!
July 2024
I had the best experience at the Natick Store. Nancy was so knowledgeable, professional and helpful. I will definitely return to this store.
June 2024
The store manager and the rep Jerry were very respectful of our family. They greeted us even though we had a 96 old grandpa and helped us with great care. We walked out of the store happy and excited! We would have not been able to do any of the transfers ourselves. Natick store gained a lifetime customer. Give them a pay... read full comment
