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January 2024 by Suzanne Smith
Love there sales
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January 2024 by Carly Joy
The woman working at the front of the store, I believe she was blonde, acted angry or annoyed that I didn’t want a basket and had a snippy attitude.
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September 2023 by Jay K
Workers way too pushy with having you buy products. Store has a Nice selection but very narrow. Way too overwhelming with the workers running and the store being squished.
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August 2023 by Raechel Hwang
Beware! Opening hours listed are wrong!!!!This store generally has a good variety in their inventory so I would usually give it 4 stars. The only criticism being that they are slow at the checkouts.However, went today in the afternoon and while there were employees present the store was closed. No signs with info as to why. Such a bummer. Lost a customer in me for sure! I won’t be back.
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July 2023 by Ryder B.
Great products but very expensive and for some reason we were being told to go pay at the cash register next door with no explanation. There was a huge lineup to pay that nearly spilled into the mall. It’s not normal. Also, the cashiers were not friendly at all. The procedure for checkout is also tedious… they ask you for your phone number and then your email, and then your phone number again. What a waste of time. I just want to purchase my stuff and leave.. the store itself is also very small. Barely any room to move around without bumping into something or someone. Not an inviting space whatsoever.
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April 2023 by Cindy D
I love bath and body works but their prices have gone up a lot. Wait for sales, especially for hand soaps which can be on sale for $3.95 or 2.99. their store is a little cluttered. Hard to push a stroller inside because they have tables everywhere, blocking your path. Don't go inside on a busy weekend or holiday with a stroller because you'll never get through the crowds. Not wheelchair friendly store due to how many tables they have and the fact that the walking path looks barely wide enough for a wheelchair. Just be aware it might be hard to maneuver inside the store when crowded. They should have straight paths to the registers, but they do not.I do recommend buy online and pickup in store. They now offer free item rewards if you shop there a lot or buy lots of stuff at one time.
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February 2023 by Margot D.
One of the top items on my "to do" list over the last month has been to find new hand soap, and I am pretty sure this is the first time I have ever thought of that task as an emergency. After being a loyal SoftSoap lover forever, they changed their formula/scent so I needed to end my relationship with them.I went to CVS, Walgreens and Target to get a whiff of some liquid soap, but what I really wanted to do was TRY a couple out and then I remembered that BBW stores have a sink in them! Genius. I was headed to Natick to do a couple of errands, so I stopped in and chatted with Evie (Eve, maybe?) about all things soap. I had signed up for their new-ish rewards program before heading in and received $10 off a $30+ purchase, and I left with 6 bottles of soap that smell nice (unlike the new version of my old one). The store is arranged well, and while there is SO MUCH to look at, just take a basket and browse.
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February 2023 by Hien Nguyen
I came back to the store today for 2nd time and had a bad experience at check out. The cashier person Carly never had a smile on her face since we arrived to her cashier spot. I did not want the reward account with them because of her attitude. Then I went ahead and paid for my goods, swiped card got approved on the screen but then the receipt never got printed out. She then said the system got freezing and did not go through from her side. I had no internet connection while I was in the store and she would not want us to go without swiping the card one more time. I did wipe again and it went through this time with printed receipt. I walked out the store and was finally able to go to my bank account and found out that they did charge me twice. I borrowed her a pen and wrote down the note about this just in case I have to call my bank later to dispute 1 of the 2 transaction if they both went through and I wrote down her name too and she got mad that I did not ask her first about her name which is so obvious since she was wearing a big name tag. BTW now I have to call my bank later to dispute 1 transaction and had such a bad experience with bath and body work. I won't go back to this chain again for sure.
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February 2023 by Monica Ortega
Great place to get those wonderful fragranced items for a loved one or yourself.
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February 2023 by Tekie Anday
There are plenty of variety products that one can choose from, but the price is over the quality.
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January 2023 by molly
good store but very crowded and the music was so loud
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December 2022 by Lois Stevens
Situated on the second floor of the Natick mall it's easy to park in the garage, unless it's the week before Christmas. Lot's of wonderfully fragrant products including body lotion, candles, soaps and more. Join the mailing list for coupons
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November 2022 by Siomara Samaniego
UGH!!! I LOVE THIS STORE!!! I recently bought a candle that has my house smelling amazing ? I also bought the body spray and lotion and I absolutely love it!!! I use to have the Sunshine Mimosa Amazing too! To bad they don’t have it anymore! ? I also have the pure wonder love it too!! ♥️ I am so happy that this store exist. ?
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November 2022 by Danni YoungKe
Candles, body lotion and body spray and other items smell great! Nice discounts when it's given.
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August 2022 by Kristina Mateo
I went to look for a candle. There is a high selection. Very knowledgeable staff. They even let me use there employee bathroom so I didn't have to find one in the mall.